Sony Xperia Z3 — Can't use phone after factory reset

  • Replies:2
  • OpenNot stickiedUnanswered
  • Forum posts: 2

Nov 8, 2018, 4:42:37 PM via Website

I've already reset factory my phone but the back button etc still not responsive and now I can't log in to my acc because of it, anyone knows what to do? thank you

Reply
  • Forum posts: 1,134

Nov 9, 2018, 3:26:57 AM via Website

Try a factory reset + clear cache partition.
If then it does not work yet, maybe there is a hardware failure and you will have to ask help from the customer service.

A minimalist app on Google Play - https://goo.gl/ws42fN
Ad-Free & Full-Free. Download size < 0.07 MB.
Blog - https://okblackcafe.blogspot.com

Helpful?
Reply
  • Forum posts: 2

Nov 11, 2018, 7:07:28 AM via Website

Hi, thank you for answering me.

I've already done the factory reset by the way, how can I do the clear cache partition?

Helpful?
Reply