My Samsung S7 quickly discharged

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Dec 17, 2018, 2:27:49 PM via Website

I came upon trouble when it started quickly to discharge. In 10 minutes my device was totally dead . It was only -5 outdoor.

Last update dated 10 Dec 2018

p.s. if you have any idea, let's discuss it!

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Dec 18, 2018, 11:39:53 AM via Website

Alex
What is the model of your s7?
And what software version is it currently running on?
You can find this in settings under About Phone.
Did you recieved any software updates
Just before the problem started?
If yes, can You tell me the name of this update?
Are you having any other problems with your phone?

I own a galaxy s7 also.
I think I know why your having this problem but I need this information before I can answer you.

— modified on Dec 18, 2018, 11:41:53 AM

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Dec 18, 2018, 2:35:44 PM via Website

Lindsay,

Model SM-G930FD

Samsung Experience 9.0

I'm not sure, that I received any software updates just before the problem started. Over two weeks passed.

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Dec 18, 2018, 11:22:04 PM via Website

Alex
People all over the internet are screaming about the 9.0 update in the S7's.
They are saying that update is causing rapid battery drain and excessive ads popping up.
The popular reason seems to be that it's caused by a third party app interfering with the 9.0 software
The recommendation is to uninstall your third party apps one at a time to discover which app is causing the problems.
If that don't work let me know.
I have a different theory!

— modified on Dec 18, 2018, 11:26:38 PM

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Dec 19, 2018, 6:05:11 AM via Website

Hello Alex,
Which charger you are using in your Samsung Galaxy S7?

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Dec 19, 2018, 9:22:00 AM via Website

Qualcomm 3.0
actually I found it on Aliexpress

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Dec 19, 2018, 9:23:31 AM via Website

It's the first time it's happened to me and hope the last.

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Dec 21, 2018, 1:26:36 PM via Website

Alex

Qualcomm 3.0
actually I found it on Aliexpress

Alex
If that is not the charger that came with your phone, that might be the problem!
Try using the original charger and see if you still have the problem!
You should always stick with the charger that came with your phone.
It was designed for the battery in your phone . That other charger was not!

— modified on Dec 21, 2018, 1:31:15 PM

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Dec 30, 2018, 9:17:42 AM via Website

Thank you! I wish I used it, but my 1 year old daughter bit through my wife's and mine cables)

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