pin lock?

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Jan 20, 2019, 9:13:23 PM via App

My daughter forgot her pin code and we can't unlock it not even hard boot can someone help please send some help she is driving me crazy bout it;she got it at a hard sale and did not register the phone as well with I can't do a factory set cause I can't do a hard boot any other ideas please and thank you I will keep trying your two suggestion

— modified on Jan 21, 2019, 3:08:44 AM

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  • Forum posts: 685

Jan 20, 2019, 9:39:11 PM via Website

The best advice is to call the phone manufacturer customer service or your mobile carrier explain to them what's going on. They will ask you a couple of security questions then email you the passcode.
Oh yea!
Tell them to email the passcode to your email address not your daughters!

— modified on Jan 20, 2019, 9:52:43 PM

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  • Forum posts: 685

Jan 20, 2019, 10:37:31 PM via Website

Here are 2 more ways! 1 for iPhone and 1for Android. image
image

These screen shots I sent you may not have the entire process but the web addresses are there! And you can go to that web site yourself.

Hope this helps!

— modified on Jan 20, 2019, 10:42:41 PM

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  • Forum posts: 685

Jan 21, 2019, 10:58:19 PM via Website

sigaukei

Thank you so much that was very helpful

Your welcome!
The only reason I joined AP was to help!

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  • Forum posts: 5

Jan 24, 2019, 3:56:59 PM via Website

what i must do if i forgot pin from my sim?

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