Android Pie (Note 9) and 2019 Chevy MyLink Infotainment Issue

  • Replies:2
  • OpenNot stickiedUnanswered
  • Forum posts: 1

Feb 12, 2019, 9:34:23 PM via Website

Alright... let me take a deep breath...

I am having an issue with my 2019 Chevy MyLink infotainment system and its integration with my Note 9 since the Android Pie update.

The issue: When I receive a phone call through Bluetooth OR Android auto, I am able to answer the phone call but... The ringer will NOT stop ringing on my infotainment system. The only way I can talk to the person on the other line is by picking up my phone and disabling it from the infotainment system (this did not happen at all on the previous software version and it was glorious). The ringer will also never turn off even after the phone call is ended. The only way I can turn the ringer off while driving is by turning it down (cannot switch back to radio to continue listening to music, which is very aggravating), so I am sitting in silence for the remainder of my trip... unless... I pull over on the side of the road, shut my vehicle down for 2 minutes to let the computer reset and start it back up. This issue does not occur on my work iPhone either... I thought that it might be an issue that chevy's infotainment support team could solve... It seems that it is not their issue because it only happens to android Pie software version phones and not any others. I call Samsung... do everything you could think of to troubleshoot this issue (finally factory reset my phone completely only to NOT resolve the issue). Samsung seems to believe that I need to send my phone in for a repair (even though it wasn't happening with the previous software version). Chevy thinks I need to just wait for a new software update for Android Pie... but I hate waiting because it is a very aggravating issue and love my music! Is ANYONE else having these same issues? Is there a solution that anyone can think of? I would like to just revert back to the previous software version and forget about it, but I am not sure of the problems that may cause...

  • Forum posts: 685

Feb 12, 2019, 11:59:32 PM via Website

I would take Chevys advice and wait for your cars computer to be updated.
And hope for the best!
Because when a new software is installed in your phone it is impossible to remove!
Not even a Factory Reset will remove a software update!

  • Forum posts: 1

Feb 13, 2019, 3:16:34 AM via Website


This is a known issue that is currently being worked on. Unfortunately the only workaround that I know of at this time is uninstall Android Auto from your phone and use Bluetooth only.

Recommended articles