Broken/black screen ! Help

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Feb 21, 2019, 10:41:02 PM via Website

Hello, recently i've broken my j5 2016 screen and it went all black.I cant use the touchscreen but whenever i put it to charger and i turn the phone on it vibrates and produces sounds but i cant go further because i cant use the screen.I've tried plugging it on my pc and use mirror screen but i cant use it cause i dont have the usb debugging turned on.
I dont want it fixed cause its too expensive.

Im asking how can i access the files and data within the phone if i cant use the screen.
Your experience and help would be really appreciated.

  • Forum posts: 799

Feb 23, 2019, 9:46:58 PM via Website

Your screen broke and your display went black, and there is no results when you connected it to your PC.
I don't think you will be able to retrieve any files at this point.
Sounds like there is a lot more damage to that phone than a broken screen.

  • Forum posts: 799

Feb 23, 2019, 9:54:17 PM via Website

Question: did you have the files backed up in some type of cloud storage?
If so, you might be able to retrieve those files from a different device.

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