Restoring old backup

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Mar 21, 2019, 8:56:14 PM via Website

Hey guys,

Hopefully someone here can help. I took a whatsapp backup about a month ago to google drive. Lost the phone so got a new one.
When I tried to restore whatsapp it only brought in groups (not the chats, just the group)- no individual chats or pics/vids.
I think maybe the problem is that whatsapp is bringing in the wrong backup?

can i select which backup to use from the google drive? there are currently 4 there - the 1 i want and 3 others. or perhaps i could move the 3 unwanted backups someplace else? so whatsapp selects the backup i want. i can post a screen shot of google drive if that helps at all?

thanks very much in advance for any thoughts/ideas/tips.

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Mar 22, 2019, 7:20:36 PM via Website

here's a screen shot of the 4 backups. you will see the 1 i want to use.

image

i just cant figure this out. any help would be massively appreciated

— modified on Mar 22, 2019, 7:21:34 PM

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Mar 22, 2019, 8:13:35 PM via Website

Whatsapp(your number) backup is the one you need right?

  • Then, select the backup that you don't need and tap the cloud icon.
  • uninstall WhatsApp and reinstall >> tap restore
  • If it doesn't work delete the old backup.

Ready To Help You.

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Mar 25, 2019, 6:57:51 PM via Website

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Mar 25, 2019, 8:51:51 PM via Website

Hi Sanjal, thanks for that. i have deleted the 3 unwanted backups and uninstalled and reinstalled again. Now its giving me a backup taken today - once again ignoring the backup i want. Could this new one be a local backup on the phone (rather than on the drive)? if so, any ideas how to delete it?

in my google drive there is only 1 backup - the one i want.

thanks

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