Motorola Moto G — Most of my folders disappeared...

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Apr 16, 2019, 11:43:20 AM via Website

I connect my phone to my computer and I see "XT1032" show up under Devices and Drives. When I open that device, I see a folder for "Internal Storage". I open that folder, where I used to see many folders, I see only "DCIM" and "Pictures". "DCIM" folder contains a few pictures from my camera and "Pictures" folder contains the one picture I use on my phone desktop.

I don't recall what other folders used to be there or when/how they disappeared but I used to go into Documents and see copies of all the word files I have created in the phone. 3/22/19 was the last time I was able to copy the documents folder from my phone to my computer. Everything, including those word documents work when I access them from the phone.

Does anyone have any suggestions to what has happened?
Any suggestions as to how I can diagnose this?

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Apr 17, 2019, 1:53:28 PM via Website

When you had your phone connected to the PC via USB cable, there should be a pop-up window, Use USB for, on the phone. There you must have selected 'Photo transfer(PTP)' other than 'File transfers'.

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Apr 17, 2019, 2:43:34 PM via Website

Yes, this is probably the solution. I believe I have seen that option.
How do I get it to show? Will it be on the phone or on the computer?

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Apr 17, 2019, 8:26:19 PM via Website

Lately it has not shown. I have seen it before but not today.
Maybe I switched if off somewhere/somehow...

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