Motorola Moto G — Most of my folders disappeared...

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Em Erogork 4
Em Erogork
  • Forum posts: 19

Apr 16, 2019, 11:43:20 AM via Website

I connect my phone to my computer and I see "XT1032" show up under Devices and Drives. When I open that device, I see a folder for "Internal Storage". I open that folder, where I used to see many folders, I see only "DCIM" and "Pictures". "DCIM" folder contains a few pictures from my camera and "Pictures" folder contains the one picture I use on my phone desktop.

I don't recall what other folders used to be there or when/how they disappeared but I used to go into Documents and see copies of all the word files I have created in the phone. 3/22/19 was the last time I was able to copy the documents folder from my phone to my computer. Everything, including those word documents work when I access them from the phone.

Does anyone have any suggestions to what has happened?
Any suggestions as to how I can diagnose this?

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Em Erogork 4
Em Erogork
  • Forum posts: 19

Jan 19, 2020, 4:00:28 AM via Website

Interesting enough, the problem disappeared and the phone has worked as expected ever since. At the moment, I do not see any option to mark this as solved.

I just changed over to the Moto e6.

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James Watson 36
James Watson
  • Forum posts: 1,584

Apr 17, 2019, 1:53:28 PM via Website

When you had your phone connected to the PC via USB cable, there should be a pop-up window, Use USB for, on the phone. There you must have selected 'Photo transfer(PTP)' other than 'File transfers'.

Download size < 0.15 MB. But also accurate enough, ad-free & free.
The minimalist app available on Play Store: https://goo.gl/ws42fN
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Em Erogork 4
Em Erogork
  • Forum posts: 19

Apr 17, 2019, 2:43:34 PM via Website

Yes, this is probably the solution. I believe I have seen that option.
How do I get it to show? Will it be on the phone or on the computer?

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James Watson 36
James Watson
  • Forum posts: 1,584

Apr 17, 2019, 4:00:18 PM via Website

Everytime you connect your phone to computer with the USB cable, an option window will be shown on the phone.

Download size < 0.15 MB. But also accurate enough, ad-free & free.
The minimalist app available on Play Store: https://goo.gl/ws42fN
Blog: https://okblackcafe.blogspot.com Your 5-star is appreciated.

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Em Erogork 4
Em Erogork
  • Forum posts: 19

Apr 17, 2019, 8:26:19 PM via Website

Lately it has not shown. I have seen it before but not today.
Maybe I switched if off somewhere/somehow...

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Em Erogork 4
Em Erogork
  • Forum posts: 19

Jan 19, 2020, 4:00:28 AM via Website

Interesting enough, the problem disappeared and the phone has worked as expected ever since. At the moment, I do not see any option to mark this as solved.

I just changed over to the Moto e6.

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