WhatsApp wont backup

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Mar 19, 2020, 10:37:53 AM via Website

We have two android phones with different Google accounts.

I want to transfer one to a new phone and just realised that it stopped backing up 13 January. Strangely the other phone stopped 14 January.

Both phones have a Google account and both are logged in.

When I try manual backup I get yellow banner at top with message - Couldnt complete backup. Tap to give Whatsapp permmision to backup to Google Drive.
When I do that it takes me to "Verify thats you" and then asks for my Google password despite the fact that it is logged in.
When I enter the password it hangs and goes no further.

Very oddly this happens on both phones.

Help would be much appreciated as I cant now back up to transfer to new phone

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