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How to fix "Unfortunately, Maps has stopped" error on Android

Are you having problems with Google Maps? If the app is crashing, freezing or you're getting the infamous "Unfortunately Maps has stopped working" error message, then look no further. We have the all the Google Maps for Android solutions here.

How to fix "Unfortunately Maps has stopped working" error message

If you rely on Google Maps, it can be a real pain when it suddenly stops working. Here are a few things you can do to fix the problems and error messages on your Android phone. Simply try one of these steps, then check to see if Google Maps is working again. If it's not working yet, move on to the next tip.

Update to the latest version of Google Maps

The problem with Google Maps may be happening because the app is out of date. Go to the Google Play Store, search for Google Maps, and then update to the newest version of the app available for your device.

Clear the app cache

It may be the case that your app's cache data needs to be cleared. Go to Settings > Applications > Google Maps, then tap Clear Cache to solve the problem.

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You can clear the cache of the Google Maps app to put a stop to error messages. / © ANDROIDPIT

Restart the phone

It seems too simple to be true, but turning your phone off then on again can solve a surprising number of issues. Hold down the Power button on your device and select Restart.

Perform a cache partition wipe

The app cache is for specific apps and the system cache is for the Android system itself. The cache is basically like the Temp folder on your PC – a bit of a dumping ground for temporary data. The most common time this is useful is straight after an Android update, when battery drain, glitches, crashes or other weirdness can occasionally affect your system. While the exact method might not be same for every single Android phone - this instruction tends to work for most: 

Turn of your phone -> press and hold power and volume up (and if you have one, the home button) ->  use the volume button to select wipe cache partition and then confirm by pressing the power button.  After the wipe is complete, select reboot system and you should be ready to go.  

If you need more help to perform this, check out this article on how to clear the cache on the Galaxy S6 

Factory reset the phone

Doing a factory reset is a final resort if nothing else works. Since the process will delete all the data from your device, you want to be sure to backup everything first. To factory reset your phone, go to Settings > Personalization > Backup and reset, then tap Reset Phone. Follow the instructions on the screen to Erase everything, then reboot and restore your data.

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Factory resetting erases all your data, so beware! / © ANDROIDPIT

Did these tips solve your issue with Google Maps? Do you have any others to share? Let us know in the comments!

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  • Greg1100 4 months ago Link to comment

    Tried the cache wipe in your article-. NO cache shown. My phone is UK Note 4 (910F) with Marshmallow 6.0.1. What version android are you using ?
    UPDATE---just found it. Thanks


  • Haven't had the problem, but there's another intermediate step short of the serious nuisance of a full factory reset. A Cache Parition Wipe - varies by model but usually involves power/volume press, then volume to activate the menu. It doesn't wipe apps or data, but deletes storage clogging "leftovers" especially after a major system upgrade. It's been covered in this mag before.

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