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How to get a refund on Google Play Store purchases

How to get a refund on Google Play Store purchases

Sometimes, purchasing from the Play Store isn’t a happy experience. The app isn’t what it claimed to be, or the music is just rubbish. But if you want a refund, you need to act fast. Here’s how to return paid apps, games or media purchased in Google Play.

The process for a refund can differ depend on the kind of purchase that was made. Jump ahead to the section relevant to you.

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Know your statutory rights

In law, paid-for goods are generally covered by some basic principles: if they’re faulty or misdescribed, you should be given a repair, a replacement or a refund. It’s important to note that when consumer legislation talks about “satisfactory quality” they mean technical quality, not artistic: “this song doesn’t play” should trigger a refund, but “this song sounds like a bunch of drunks shouting into a bucket” doesn’t - unless the item wasn’t labelled properly and you thought you were getting the new Taylor Swift single.

With Google, the rights you have depend on what you’re buying and in some cases, what country you live in. 

If you live in the EU, some purchases are subject to different rules: 

  • If you buy digital content such as in-app items, apps, games, music, or movies on Google Play, you waive an automatic statutory right of withdrawal and our standard refund rules apply. 
  • If you buy a service from a developer or another third party, even if you buy it on Google Play, contact the seller to withdraw and get a refund.
Free apps don't qualify for consumer protection unless they kill your pets or damage your device. / © AndroidPIT

How to return paid apps and games or in-app purchases

Google’s Android App return policy is simple: if you buy an Android app or game and you aren’t happy with it for any reason, you can return it within two hours for a full refund. After that two hour period is up, though, you have a 48-hour window during which a refund request can be processed by Google. After that, it’s up to the app developer to decide whether or not you should get your money back.

For in-app purchases, while it's not easy to get a refund without the approval of the developer, you can try via the same process as with the 48-hour window.

To claim a refund within 2 hours of purchase:

  • Open the Google Play Store app
  • Tap on the Menu icon and choose My Account
  • Select the app or game you want to return
  • Tap on Refund
  • Follow the on-screen instructions to get your money back and uninstall the app or game.

If the two hour period has already passed you won’t see a refund button; it will say Uninstall instead. 

androidpit google play refund
The refund window is short: just two hours.  / © ANDROIDPIT

To claim a refund within 48 hours of purchase:

  • Open a web browser and go here
  • Scroll down to "Order History" and find the order you want to return.
  • To the right of the order, click More
  • Select Request a refund
  • Complete the form and note that you would like a refund.

How to contact an app or game developer for a refund

On your mobile device:

  • Open the Google Play Store app
  • Search for the app whose developer you want to contact
  • Tap on the app
  • Tap on Read More
  • Hope that the contact information isn’t “M. Mouse, Disneyland”

How to get a refund on an ebook

Google Play generally gives you a 7-day return period on books (30 days on educational titles through Google Play for Education) but there are some exceptions, such as books that were only available for a very short period of time. To make a refund request, you need to contact Google Play Customer Support.

How to get a refund on a Google Play movie purchase

If the video clip is defective, you can get a refund at any time within 65 days - but if you’ve simply decided that Killer Klowns from Outer Space isn’t really the movie for you, you’ve got only 7 days. That period only applies if you haven’t started watching the movie: if you get three minutes in and think “this is rubbish!” that’s your tough luck. The same rules apply to TV shows.

hero store combined
Refund rights on movies and music differ from country to country. / © Google

How to get a refund on a Google Play Music purchase

Once again, Google will happily refund your purchase if you haven’t streamed or downloaded it; as soon as you do either of those things Google will only consider a refund if the track is technically, not artistically, inadequate. You’ve got 7 days to request a refund, or 14 if you live in the European Union. To request a refund:

  • Using a web browser, go into your Play Store account
  • Look for Order History and find the item you want to request a refund for
  • Click on the menu icon
  • Select Report A Problem
  • Select I’d Like To Request a Refund

If you don’t have access to a computer, you can contact the support team instead.

Have you tried to get a refund and been refused? What did you do? Let us know in the comments!

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  • i want to councel the service that was made last month for you tube on my new tv that i dont have any more please send me a refund to my account at pnc bank my email address is audrienej@yahoo.com you charge my account $49.00 for a service i did not use and wont use. phone number is 302 6608524 my name is audriene jenkins please call me or email me Thank you

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  • 1000 rs payment has been done by mistake so kindly refund the amount

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  • Refund my amount wrongly paid

  • Maine galati se Google play recharge kar diya hai 2159 ka please refund kar dijiye

  • Refund sir my mony 2159 Galati se Google play recharge kar diya tha. Please please

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  • Please refund my 1000 rs. Nothing purchase app but debit my amount 1k
    How many times in refund my amount 9891936391

  • By mistake 1000 purchased through Paytm please refund my amount please

  • By mistake 5000 purchased through phone pay please refund my amount are

  • Google app store have not helped me at all.

  • None of the above instruction work on the LG V40 android phone!!!!!!

  • I am recharged with gogle play rs 1500 we have return my money

  • I had made a purchase in the DESIGN HOME app for 1.99...I did not reciieve my 3,000 diamond's. I tried again thinking it did not go thru and my cardcame back declined. I went to order history. Like many I see on here. I was in dire straits. A single parent on disability. A 99.99 purchase would devasted me. after 2 mins a second charge appeared It took me 7

  • Took me. 100 emails 2 live chats 100 hours investigating leaving comments on goigle pay and help tooics when ask did i fibd this helpful i tapped No how can we make it better i would tell them how i followed pocedure and it failed me.I read their app developer google agreement. Developer guidelines comments suggestions on unauthorised purchases. I was redirected between google and the developer in a circle jerk of buck passing . I had iordered in app on Design Home for a 1.99 purchase. I did not recieve them. I tried again my card declined on order history I see the 1.99 charge and a 99.99 charge wiping out my account putting me in overdraft at 40.00 each out standibg purchases I still had out on the card. The deveooer after 5 days send me an email with a google play link for refund sane as their in app instructions to get a refund from google. The developer says they cannot see or access charges. I offered google to forward the developers email. Didnt accept or request to see it. I kept poundibg at both dev and google ..nothing. I filed with the BBB on the dev and their parent co. Kept sending emails revealing the dev D- BBB rating for their lack of customer support to google. I left a one star rating on google play at the top of the app I tapped the 3 dots rteported as inappropriate hit submit a comment box appears. I kept reporting no reply from dev.. They repied 5 days later directing to me gooole. I kept on daiky about prodedure how I followed each step as in the guidelines for dev and thier agreenent with Google and their guidelines for developers they were not honoring or standing by their own policies. I filed a claim for unauthorised use however they denied saying didnt see any fraud may be a family member Google's own guidelines to the developer states all unauthorised claims had to be refunded even if made by a family member or other party. In the meantime I filed Google help support again I had a call back from them failed dropped the call at hello and didn't call back. I opted again for googklle help support by emai. I had requested a supervisor during live chat contacted me by email lied to me about not beibg able to do refunds only. dev while I tell her the dev emailed me directing me back to Google they cant see charges and I would forward email from the dev. I request google contact me again by email. In explainl my problem I let them know I understand they have a large amount of refund abuse however this is my first request for arefund I say I followed their procedure in the 1st 15 mins 2 hour 48 hour windows I was denied. I was in a circle jerk redirected back and forth have an email from dev instructing me to use google for the refund but no one would look it. On disability singke mon overdraft charges. Bad BBB rating on dev D-. I got a response email grantibg me a ONE TIME COURTESY REFUND. I had also posted to google forum and Google help communities. All this big comment only details in part of how I kept on them around the clock non stop. I heard from both developer and parent company on the BBB. I cancelled as I had my refund. You can stop the charge immediately with your cardholder but in my case I was kax in writing pin and password by the time I recovered it the charge it had cleared. However you can do a chargeback and have the bank request the money often the bank will credit the money to you under their card protection policyor push google to honor their policy.if nothing file a claim in small claims court if significant amount worth filing fees and get a judgement against them and the court's will pursue them. THE SQUEAKIEST WHEEL GETS THE GREEASE!

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