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Honor 8: problems and solutions

Launched at the start of 2016, the Honor 8 quickly became a favorite among Android users. Despite all its great features, the young Chinese manufacturer's flagship device has not been without its problems. We have compiled a comprehensive list here in this article, as well as some solutions so you can quickly remedy them. 

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Honor 8: the fingerprint sensor does not work

The Honor 8 has a rather effective fingerprint sensor on the back of the device. That said, there is a chance it may not work. You can try to reconfigure it by going to Settings > Fingerprint ID > Fingerprint Management.

If the menu Fingerprint ID is not in the settings, I'd advise you to restore your smartphone - Advanced Settings > Save and Reset > Restore Factory Default. If the problem continues, I recommend that you ask for a replacement of your device from the after-sales service since this indicates there is probably a hardware problem.

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Some users may experience fingerprint reader problems. / © AndroidPIT

Honor 8: the “smart” key no longer works

Just like the previous model, the Honor 8 has a smart key. Unlike the Honor 7, where the key was located on the left of the device, the Honor 8 has its smart key integrated directly into the fingerprint sensor. 

Unfortunately, after restoring the phone to factory settings, some of the key's features may no longer work. In most cases this is nothing more than a simple software error.

In these circumstances you'll need to reconfigure the key's settings. There are several ways you can do this:

  • Smart assistance > Smart key
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The smart key can sometimes act up. / © AndroidPIT
  • Fingerprint ID > Slide gesture > Show notification panel
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The notifications panel has to be activated. / © AndroidPIT

Honor 8: notifications are not displayed

Huawei and Honor users are already aware of the issues they can experience when it comes to notifications. For instance, to save energy the system will automatically close services operating in the background without your consent. Result? Notifications are not displayed. Android Nougat, which is expected to be rolled out to the Honor 8 sometime soon, should solve this issues just as we saw with the Huawei Mate 9. In the meantime, you can go to Battery manager > Protected apps and select the applications that you want to get notifications for even when the screen is off.

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You can select which applications you want to receive notifications from. / © AndroidPIT

If the problem continues you can select applications that you want to get notifications for. Go to Settings > Applications > Advanced Settings > Ignore Battery Optimizations. Press Accept > All Applications, select the applications you want, and then press Accept again.

Honor 8: music transfer does not work

Sometimes users will find they cannot transfer music on the Honor 8. The software HiSuite can be a little erratic. Luckily, it is possible to transfer music from your PC via the USB cable by selecting “files” from the notifications panel on your phone.

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Select files to transfer your music to your PC. / © AndroidPIT

Make sure you have enabled USB debugging beforehand. To do this, go to the Settings > About phone and then tap Build Number seven times to activate Developer mode. After you have tapped you should get a message on your screen saying "you are now a developer." After this, go to Developer options > Debugging and turn on USB debugging.

Honor 8: WiFi connection latency problem

Some users have complained about WiFi connection latency problems, as sometimes up to thirty seconds is needed to connect to a WiFi network. This is a software problem that Honor is already aware of, and the most recent Build 131 update did manage to resolve this issue. Make sure you have performed the latest update Settings > Update, as this could resolve this issue. If this doesn't solve your latency problem, try to deactivate and reactivate the WiFi or turn on your phone again.

Have you encountered any other problems with your Honor 8? What solutions have you found to resolve your issues? Share them with us!

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  • After 7 months normal usage the WLAN and Bluetooth is disabled (grayed). There is no way to activate it; if I try this, it's activated in light blue and after max 1 sec it's disabled again ! I tried to delete the network settings, wiped the cache and finally a factory reset - but no way to reactivate !


  • Hi, i got quite an annoying issue with my Honor 8. Pretty much every time i connect my headphones it activates some voice activated search app, and also turns the volume up and down, pauses music and hangs up calls and changes songs when i listen to music.
    This only happens when the headphones are plugged in, and ive tried with several different ones.


  • How do I change the hivoice to Google Voice on Home Button ? Thank you!


  • ms1021 8 months ago Link to comment

    I've replaced my phone after the last honor 8 had defective sensor and now I have the same problem as I had ealier ;-;


  • Rothman 9 months ago Link to comment

    Thanks for your helpful post!

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