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How to fix ''Google Play authentication is required'' error

How to fix ''Google Play authentication is required'' error

The "Google Play authentication is required" error is a surprisingly common problem on Android devices. It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store. The good news is that it's a super easy problem to fix. Just follow the steps provided in our guide below.

There are several different ways to go about solving this problem, from simple data clearing to the more drastic factory reset as a last resort. We've outlined the following methods below.

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Uninstall Play Store updates

Sometimes the problem is not with your credentials but the Play Store itself. Go to the Play Store in Settings > Apps > Google Play Store. Be careful to select Google Play Store, not services.  Then simply hit Uninstall updates. This will take you back to the original version of the Play Store that was installed on your device.

Then, all you need to do to fix the error is install the latest version of the Google Play Store and sign in once again.

google play store updates
Uninstalling updates rolls Google Play back to its default version. / © AndroidPIT

Simply remove your Google account

The error may simply be a sign-in issue, which sometimes occurs when the Play Store is updated. The first trick is to go into your phone's main Settings menu and then Accounts & sync and simply remove the Google account that is getting the "authentication is required" error. Once you've done this, you can re-add the account and it should work just fine. You can also restart your phone before re-adding just in case. However, you may need to do this step along with the second step below.

google play store remove account
You should see your Gmail where the blank white line is. / © AndroidPIT

Try a fresh sync

It's possible that things aren't syncing for some reason, and just need a little push. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync. Then you can go back to the Play Store and see if the authentication message is gone.

Clear data from the Google Play Store

To clear data from the Play Store, you need to go into Settings and then Apps and find the Google Play Store. Tap it, scroll down and go to Storage. After that simply select Clear data. (You can try just clearing the cache first, if you like, but clearing data will clear the cache as well).

If the previous step (the fresh sync) didn't work for you, try again after clearing cache and data - it could have better results.

google play store clea data
Tap on Clear Data and confirm when prompted. / © AndroidPIT

Download an app using your mobile/desktop browser

This workaround bypasses the malfunctioning Play Store app completely. Go to your web browser and navigate to the Google Play Store website. Try downloading an app directly from there rather than through the Google Play Store app. Just sign into your Google account through your browser and then install the chosen app.

You can also do this on your desktop browser. You will be asked to sign in your Google account and then to select which device you would like to download the app to. As long as your smartphone/tablet is connected to the Internet, the download should begin almost instantly.

downloading pinterest
You will be asked which device you want to install the app too. / © AndroidPIT

If you're still having problems after trying all these steps, run through them again in this order, rebooting your phone between the steps: remove Google account, reboot, uninstall updates, install new Play Store, reboot, add account, and so on. Just keep trying until the error goes away.

The last resort: factory reset

One user tried everything and still couldn't get rid of the error message. However, the last resort worked: a factory reset. Here's how to do it.

Have you suffered from the "authentication is required'' error in Google Play before? How did you solve it? Let us know in the comments below.

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123 comments

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  • You can Get Help on 1-888-588-8639


  • I can't install ptm


  • Google play not supported on your tablet after replacing screen


  • meee 1 month ago Link to comment

    I have attempted everything to get rid of the dreaded "Account Action Required" I have cleared the data, i have cleared the cache. It will NOT let me remove the accounts. I have removed them off my pc but the error still persists! Please there has to be something else!


  • Vijay 1 month ago Link to comment

    I was trying to install Firefox Focus & could not find it in the store.
    It was there in the previously installed app list, so had to install it from there.


  • Uninstall updates only works until play store then updates again, then the problem is back. I have factory reset multiple times, but it keeps happening.


  • Im using a samsung tablet s2 and my google version is 12.7.36 but theres no accounts and sync in settings and there isnt an uninstall updates button pls help i dont want to factory reset


  • Thanks man you're a lifesaver.


  • Thanks for your note.
    Was helpful


  • Cleared Data, worked like a charm thank you.


  • It needs patience to solve this issue: "google play not working", because the Google play control many apps in Android, without which, your life fails. This error occurs, after updating the Android system to 8.0.0 and not knowing why the issue occurs?
    Step by step, I follow the advices and successfully revive the Google Play Service, PAy, Map, Document, Drive, Youtube, etc. Summary: Apps, Force stop Google Play, Storage, Clear Cache, remove all Gmail account, add Gmail account. Completed. Thanks.


  • Clearing Data finally worked for me. I was SOOOO happy THANKS


  • Spep Jun 29, 2018 Link to comment

    "It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store" Actually, it makes me still have lack of faith for the future of user-friendly products. I changed my password to Gmail, so why can't I simply just do something as simple as re-login? The quote should be "It makes you realize how Google still doesn't give a shit about users" But thanks for the way to fix it. I'll try it now.


  • Thanks very much i tried it and it worked so easy im so happy i was worried


  • It worked! Thanks! :)


  • I always try a Clear Data first, as it often fixes things in my experience. I've only had to uninstall updates once and that was my fault for "playing" with Play Store apps that weren't intended for release/use in the US.


  • SOLVED for when Google won't let you sign-in to post a review. Go to Settings -> Then Site Settings -> Then Cookies -> Check Allow Third Party Cookies. Exit. Solved.


  • Uninstalling Updates Fixed it on my Moto G5+.

    Steps to uninstall "Play Store" updates on MOTO G5+

    1. Go to Settings 2. Go to Google Play Store 3. Tap Google Play Store & in Upper right corner 3 vertical dots appear 6. Tap on dots & Uninstall Updates


  • Jeff Feb 14, 2018 Link to comment

    I agree with most everyone here, uninstall and reinstall updates fixed it. Thus, it should be put there as step #1 before anything else. Thanks btw! 😎

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