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Nexus 6P Bootloop problems trigger class action complaint

Update: An unofficial fix for the bootloop issue has arrived
Nexus 6P Bootloop problems trigger class action complaint

Google's "last" Nexus, the Nexus 6P was hailed as an fantastic smartphone by fans and critics alike. But all was not well in the land of Google. After the Nexus 6P received the long-coveted Android 7.0 Nougat update, several problems started arising. So many in fact that a class action complaint has been brought up against Google and Huawei. Now, there's an unofficial fix for the bootloop issue.

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A large software update - such as Android Nougat -  can always cause problems, through more often than not they are quickly taken care of by Google with another update. Quite a few Nexus 6P owners don't share this point of view and felt abandoned by Huawei and Google. This is especially annoying for many consumers, as their devices are stuck in a bootloop, which renders their smartphones de facto useless. A group of Nexus 6P owners in the US have now had enough and joined together and brought up a class action complaint against Google and Huawei.

The Android Nougat update for the Nexus 6P caused widespread issues early on. The problems were so big that Google decided to withdraw the new firmware (downgrading the Nexus 6P) and rework it. After a long delay, the Nougat update started rolling out again, though no official clarification or reasoning was ever given. Unfortunately, the issues didn't end there. In addition to the critical bootloop error, premature shutdowns and battery problems caused endless frustration with the owners of the Nexus 6P. This was the proverbial straw that broke the camel's back and led users to seek a solution via the courts.

The lawsuit was filed with the Eastern District Court in Texas. The court there is known for making (comparatively) fast decisions and is often used when it comes to patent disputes. It's unclear how successful this lawsuit will be against Google and Huawei, and it most likely won't lead to a technical fix of the issues with the Nexus 6P. Nexus fans are probably hoping above all that this will serve as a valuable lesson for both companies.

An unofficial fix has arrived

A unofficial fix to the bootloop issue on the Nexus 6P has been posted on XDA. The solution shuts off four of the Nexus 6P processors' eight cores, in particular, the ones which keep the phone from starting up correctly. As a result, there is a performance drop, of course - but at least the phone in question will no longer be a paperweight.

If you're interested in trying out the solution, you'll need to be a bit tech savvy as the solution requires unlocking the bootloader and flashing images onto your phone. To check it out, head over to XDA for the details. There's also a fix for the Nexus 5X bootloop issue on XDA, but it is untested.

If you attempt these fixes, there's not a 100 percent chance they will work, so proceed with caution. Be sure to let us know the results in a comment!

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  • I have no issues with my second hand Nexus 6p.
    Are these people sure they didn't enroll in the 6p beta program. That was rebooting my wife's phone until I unenrolled it. Seems like a bunch of people who have nothing better to do then complain.

    • Dear Bill, my phone was on stock rom, nothing tweaked or changed.
      please read the related xda forum and understand: the google KNOW about the problem and cannot do nothing to fix it, it is on HARDWARE level.
      And yes I am complaining on the devise that cost me 600$ and served me less then 10 months

    • DMOfr Oct 7, 2017 Link to comment

      The bootloop problem is a real hardware problem not related to beta or Dev preview program. Take a look at XDA developers forum of this phone. Nexus 6P's are dropping dead everyday like there is no tomorrow.

    • As others have mentioned, it is a hardware issue and unrelated to any beta program. There are literally thousands of phones affected, and potentially ALL will be. I'd sell mine ASAP if I had a working one.

  • My was a hardware problem; overheated conbectors on the motherboard. Due to high temperatures set in the nougat update

  • cjpp78 Apr 24, 2017 Link to comment

    It's not a hardware issue if the phone was fine before the update. My 6p acted a little weird after the 7.1 update. Shutting down before battery was dead and such. After the 7.1.1 update things cleared up for me. Now it's running official 7.1.2 and still doing fine.
    I've had my 6p since 2015 and overall it has been the best phone I've had so far. I'll wait for the pixel 2 to replace it.

    Deactivated Account

  •   31
    Deactivated Account Apr 24, 2017 Link to comment

    what an appalling and completely unreasonable situation, having to resort to law while Google and Huawei are passing the buck whilst lots of folks are stuck with a designer brick..
    so they had some problems with cost cutting hardware to make the price and profit.. OK, move on accept the issue and take responsibility like a grown up multi national multi billion dollar company should, say Sorry like you mean it and at the very least provide a reasonable replacement ...
    i hope Google/Alphabet and Huawei get all the bad press they deserve..

  •   24
    Deactivated Account Apr 24, 2017 Link to comment

    What do you guys think? Will Google and Huawei learn from this? Or will this lawsuit just be dismissed?

    • Mark
      • Admin
      Apr 24, 2017 Link to comment

      whether they will learn something depends on the out come. If it is dismissed they will just be more embolden. If they lose they might learn something but I doubt it. Large corporations are all about the bottom line in profits nothing else.

      Deactivated Account

      •   24
        Deactivated Account Apr 24, 2017 Link to comment

        TBH - I doubt that this case will go through. Google/Huawei will just outspend them and in the worst case settle.

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