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1 min read 4 comments

Paid app developers must answer user support questions within three days

Google updated the guidelines for developers who submit their apps to the Google Play Store and the most important point for us as users to consider is that those who have developed paid apps will have to answer support questions within three days.

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Developers will have to be more timely with their answers to support questions going forward. / © ANDROIDPIT

Developers who don’t follow the rules will have to live with the consequences of bad reviews, a decrease in sales, less visibility and in the worst case scenario, being completely removed from the Play Store, according to Google. On the other hand, Google makes no specification as to how an answer should look, which theoretically means that an automated answer would suffice.

Next to these changes, Google has included another new addition which will start on January 1st 2015: Google will take care of the VAT (value-added tax, a form of consumption tax) in the European Union. This is a big relief for developers who will no longer have to deal with this annoying aspect of app sales.

What do you think about this? Are you happy developers will have to be more timely?

Source: Google Play


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  •   7
    Deactivated Account Sep 26, 2014 Link to comment

    I have written to several developers about their apps. Rarely received a reply. This is very poor as well as rude behavior, so hopefully this new ruling from google will be a change for the better. Some of the developers though are clearly good and friendly folk, and I always appreciate their response and wish them all the best.

  • Depends on how people make use of their new "powers"