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Here's why you haven't received Android Marshmallow yet

“Why haven’t I received Marshmallow?” Is the question many Android users are asking right now. Android updates are renowned for being slow to reach devices and Android 6.0 Marshmallow is just the latest version to crawl out. If you're currently in this situation, here are five reasons why you might not have received Marshmallow yet.

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Here are five reasons why your phone hasn't received Marshmallow yet. / © ANDROIDPIT

1. Your phone is too old and won’t receive it

This is the news that nobody wants to receive but for many of you, your phone is too old, and won’t be updated to Android Marshmallow. It’s unfortunate, but once a phone hits its second birthday it may as well be dead; very few devices are supported with major Android updates beyond this timeframe. If your phone was released in 2013 or earlier – and isn't a Nexus 5 – the chances of it receiving Marshmallow are slim. 

2. Your phone is quite old and not a priority

The latest flagship phones generally receive Android updates first. If you own a phone that isn't old, but is also not a major device in a manufacturer's roster, this could explain why you are still waiting for the update. 

Most devices that fit this category are upgraded soon after the update arrives on the more expensive siblings, though, so be patient. 

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Sadly, your phone might be just too old to receive Marshmallow. / © Nokia

3. Your carrier is slow to roll it out

Many people complain that friends or family members with the same handset as them have received an Android update before them. This is quite a common problem and it’s largely related to carriers.

Different carriers roll out software at different times. It might take AT&T longer to update a certain device than Verizon, for example, because the manufacturers use different software packages. This is an unfortunate facet of Android that we all just have to accept.

4. The update hasn’t arrived in your country yet

Updates don’t roll out in all territories at the same time. This is the reason that devices in Poland can, and often do, receive new Android versions before territories the US.

There are a number of reasons why this occurs, but the upside of this process is that those who receive updates later generally have fewer problems with the software.

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Marshmallow might not have rolled out in your territory. Be patient. / © ANDROIDPIT

5. Your phone can be updated but you haven’t been prompted

For some of you, you haven’t upgraded to Android Marshmallow only because you haven’t hit the update button yourself. In some circumstances, you won’t receive a notification to upgrade as soon as the new software is available, but you can still download it if you go through this process manually.

Go to your Settings, then to About phone, and hit Software update. Next tap the options button and hit Refresh or Check now: if there is a download available, a message will pop up to let you know.

Do you think Marshmallow is rolling out too slow? Let us know your thoughts in the comments. 


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  • Don't be in a rush to download Marshmallow 6.0.1; it's another disaster in the making!

    Like it's predecessor 6.0 you will again have WIFI connectivity issues, and it will do some quirky things to your password sign in - personally I think it's best to wait 6 - 8 months after an Android update becomes available before installing it to make sure they've got all the bugs fixed.

  • I have the Samsung s6 edge and so does my sister. We are both on EE yet my sister had the update 2 days ago and my phone is still saying there is no update... why is this????

    • Mee Mee 4 months ago Link to comment

      Hey please let me know if you've received the update on your edge? cause I still haven't 😯

  • ronald 8 months ago Link to comment

    is alcatel flash 2 have update to marsmallow pls reply people????

  • Any idea when Xperia Z3 will get the update

  • I don't know why tab s 10.5 users have to wait. The device is quite new and doesn't compete with phones. Way to go samsung.

  • All this waiting reminds me of when everyone was waiting for that game "Ingress". I registered to get it, but was constantly being fobbed off with excuses for why it was not forthcoming, very carrot and stick approach. When it finally did arrive, I'd lost all interest, and never played it!!
    I'm with Virgin with an LG G4, and by all accounts, LG claim to be the next in line (after Nexus) to receive Marshmallow.
    I've contacted Virgin and LG to ask who I will receive the update from, and each one says the other one!!
    What a complete shambles! If Virgin or LG both think the other one is going to roll out the update, we might as well pack it in!
    Somebody, somewhere MUST know who and when, but are playing a childish game of " not telling"....

    • I've had the same experience with vodacom and samsung. The one refers you to the other and when you finally contacted both asking the same questions they just ignore you and don't want to help or refer you back to the other. It's really frustrating to say the least.

  • Still waiting

  • We have heard about this for a few months with who was getting update and who aren't , so no reason why we shouldn't already have it no matter who our carrier is.

  • storm 9 months ago Link to comment

    Be in control of your phone!

    Root your phone. Install up-to-date ROMs when you want to, not when your maker or carrier says you may.

  • BruinGuy 9 months ago Link to comment

    About 95% of what we call Andriod is really in Google Play Services. Google Play Services get updated regularly so I don't see an issue here.

  • BruinGuy 9 months ago Link to comment

    6. Reports from those using Marshmallow aren't good. No carrier wants to risk upgrading to a version of Android that brings pain to its users. 99.99% of Android users couldn't care less which version of Android they're running.

    • I'm using it right now.. There's no issues it's very clean and snappy issue is marshmallow requires more ram idles at 1.9gb so older phones won't run it anyways, lol Android is going through its xp to vista transition right now.. Literally

    • I installed Marshmallow 6.01 on my 1+1 and wish I never had. Like the 6.0's bad nightmare WiFi issues started immediately, as in zero WiFi; and this after spending a few hours following all of Androids tricks to get it to work again: reboot, toggle Airplane mode, forget WiFi source and reapply password, go to storage cache and clear, go to Network setting and reset, make sure that battery saver is not being used, and last but not least make sure your time setting is correct.

      This is the last time i will install an Android update.

  • Mark G. 9 months ago Link to comment

    This is the major problem with Android, I'm on EE in the UK and I suspect I'll never receive a update. Google should start to punish carriers who refuse to update or are extremely slow in updating. It's all a con to force customers to buy new handsets especially after the contract period ends. It saddens me that people are switching to IPhone because of this....

    • BruinGuy 9 months ago Link to comment

      It's not a major problem for Android. If anything it's only a minor nuisance. 99.99% of Android users don't even know that this "problem" exists. My wife uses a Note 2 and couldn't care less that she's on an older version of Android.

      • Mark G. 9 months ago Link to comment

        At the very least manufacturers and network carriers should be upfront and honest about their update procedures.

        Yes some devices were never intended to be updated and yes some people are happy with this (as long as their version is stable).

        A lot of people are waiting and expecting update which will never come or are issued extremely slow.

        I have the excellent Samsung Galaxy S5 running Android 5.02 I know there is a update to 5.1.1 I know it solves a number of bugs, but alas I have to wait for my network carrier to issue it. It may come it may not. This is not a good way to keep customers happy.

        If EE were to say sorry were not issuing a update for this device, I would at least have option to stick or upgrade to a newer model, but they stay silent keeping myself and others in update limbo.

        It could and should be a better system.

        Peace ✌

  • 18
    anshul 9 months ago Link to comment

    Yes, updates is the main concern for android users. It's better keep yourself updated by reading Androidpit regularly. Keep reading for your device updates. I am a regular reader & this helped when Lollipop updates were rolling out.

  • Andy L 9 months ago Link to comment

    I got 6.0.1 on my galaxy s6 through the uk beta testing program. signed up just b4 Christmas and got 6.0.0 straight away then got another update last week to 601 but it is buggy. it has it's good moments but now and again it'll throw little fits and crashes and stutters. But to be honest, these things are getting less every day. It's getting better all the time, they seem to be ironing out the little bugs. some apps have issues with it, but that's just the so makers issues. But to be honest, I really think all this waiting around for updates is a complete joke. I can't stand Apple, but their updates are regular and on time, no hassle. (maybe a few bugs here an there) but they're prompt. granted it may take a bit more time with Android cos Google 1st have to make it then send it out to all the manufacturers, so they are granted this extra bit of time, then it's up to them to give it the carrier's and send it to us. it might sound a lot, but really it's only one step more than what Apple do. and look, my s6 has the update, so it's ready, it's ready for all phones. just send it out. send it out.. They really MUST Get to grips with these updates, they Must. I know of people who have been waiting and checking twice a day for their lollipop update for their galaxy s5 minis for the past 18 months. normally you'd give up waiting, but every 2 or 3 months Samsung would tell them it's still coming, giving them hope and then crushing them some more with the wait. They are gutted... So Ye, it sucks... And I really hope they get to grips with it and read all our messages, Android is brilliant, but we need these updates.... there is no excuse.!!

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