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4 min read 28 comments

Facebook Messenger problems and solutions

For some time now, Facebook Messenger has stood alone from the Facebook app, making it a more powerful messenger service, capable of competing with its brother, WhatsApp. Its independence also makes it hungry for battery and memory, however, and it now comes with its own set of concerns. Here are the most common Facebook Messenger problems and their solutions.

Facebook Messenger has been found to consume more than its fair share of memory and power. This is because Facebook has set the app to obsessively check for updates and notifications. Even when your phone is asleep or without signal, the app continues its relentless search for a reason to do something. The app also takes up a lot of storage space. Before I uninstalled it, Messenger occupied 100 MB of space on my phone, but some users report even higher figures. 

If Facebook Messenger is not friends with your phone, uninstall the app. Next, add a shortcut to the mobile site to your home screen and allow the site to send you push notifications if you want to continue receiving them, or install Metal or Tinfoil, a pair of apps that are little more than skins for the mobile site. Any of these options will save on internal storage space, RAM consumption and battery life.

AndroidPIT Tinfoil for Facebook menu 1
A wrapper like Tinfoil or Metal will save on battery life and memory consumption. / © ANDROIDPIT

I can't send or receive messages

If you're trying to send a sticker to your friend and Facebook Messenger is not delivering your vital correspondence, do not despair. Although the situation may seem desperate beyond all comprehension, the solution could well be simple.

Ensure, firstly, that the app is up to date. Head into the Google Play Store, hit the menu button and press on My apps & games. From here, see if Messenger is among the apps awaiting an update. If it is, simply press on it and hit the Update button.

Alternatively, if Facebook Messenger is not connecting, try the mobile site.

You can also take a look here to see if Facebook Messenger is down in your area or other users are experiencing problems. Whether or not Facebook is using you to conduct psychological tests, you might just have to wait until the service returns.

androidpit facebook messenger play store 1
Visit the Google Play Store to check Messenger is up to date. / © ANDROIDPIT

All (or some) of my messages have disappeared

If you've accidentally deleted your messages, which is not easily done, then you're out of luck; they're gone. But maybe you just archived them, in which case you are in luck.

Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

Facebook Messenger is not working

If Messenger is pulling out its big malfunctioning guns and giving you a blank screen, or you're getting a lot of Unfortunately Facebook Messenger has stopped messages, then there are a few things to try.

First, check your Android OS is up to date by going to Settings > About device > Software update > Update now. Make sure you're connected to Wi-Fi and you have more than 50 percent battery before you do this, though. If your phone needed an update, installing it might be enough to fix the problem, otherwise, read on.

Next, try going to Settings > Applications > Application manager > All > Messenger and hit Clear data and Clear cache.

androidpit facebook messenger clear data 1
Clearing the cache and data should help clear up most problems. / © ANDROIDPIT

Make sure the app is up to date, as well, by opening the Google Play Store, hitting the menu button and pressing on My apps & games. From here, see if Messenger is among the apps awaiting an update and press on it and hit the Update button if it is.

Finally, try uninstalling the app and reinstalling it. Go to Settings > Applications > Application manager > All > Messenger and press Uninstall. Then head into the Play Store and download it again.

Let us know in the comments if there are any problems you're struggling with, and we'll do our best to address them.



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  • Hi there!
    I did all the actions required but Messenger still not working!
    Could you help me please!

  • Messenger doesn't notify me when I get a instant message

  • Hi! What can I do if after I updated my sotfware of my Samsung Galaxy J5 2016, and the Messenger app doesn't work well? What does it cover? The profile pictures, the "My Day" pictures and the picture I send to people in private cannot be loaded. I've turned off my mobile and restarted as well, plus I deleted the application and then downloaded again but everything remained the same.

  • Live location doesn't work. When I use another account it works fine.

  • On my and my daughters and husbands messenger I click on it and it comes up for a few seconds and then disappears do they have a fix for it

  • Thong Ma 8 months ago Link to comment

    I am able to text, but can not use video call. Everytime I press the video call icon, it tries to connect then stops by itself. I try again and again I have the same problems. I also tried to uninstall and install the Messenger app, but the problem still there.

  • Every time i type a message to a fb friend, it appears like this.

  • Facebook Messenger is not working good, it`s true.

  • I find on my Galaxy S8+ the chat bubbles sometimes disappear. All I do to fix this is transfer the app back to internal storage, and the back to my SD card again. Works every time. Just in case anyone else out there reading this has the same issue. Will it 100% work for you? Who knows. But its worth a shot :)

  • Recently I have been contacted via Facebook Messenger by 2 people with whom I am NOT Facebook friends. I do not like this and consider it an invasion of privacy. Who should I contact?

  • This suggustion did not work i will be taking my samsung tablet to a samsung retailer

  • I want to know if my ex has still my number in his contact list or not ?
    I opened the fb messenger a few days back and it was written under his name that "xxx used your contact number to reach you"
    I don't get it . I can't see any of his dp or status on whatsapp which means either he has deleted my number or he has deleted his dp.
    But messenger says he used my number. Does it mean he still has my number ?

  •   18
    Deactivated Account Mar 9, 2016 Link to comment

    Facebook & Messenger both are unnecessarily huge in size better to use it on browser & bookmark them. Tricks are fine but at the end of the day it's your phone's storage and RAM which are bullied by these apps.

  • thanks for the help it Saklas I do often : D

  • thanks for sharing this info

  • on nexus 5 and galaxy s6 fb messenger will crash every time....these tricks dont work on these phones

  • Can u help my number is blockd on viber plz plz 
    Can u unlock it 
    My number is +37744765909

  • Helpful! Loved the first tip!

  • I have the option of putting both the facebook and messenger apps on my memory card, but when I have, neither of them will work correctly at all. This really annoys me because at least if I could store them there, instead of on my phone, I would have more available space on the phone. I'm curious as to whether anyone knows why this is the case, and if there's anything I can do about it. Thanks.

    • I'm having the same issue, but I still can't pinpoint what's causing it. I'll keep trying though

    • Sometimes apps just don't work correctly on the SD card. Especially after you restart the phone, the boot level will fail to complete. And it won't be able to access your account stored in the account manager on your phone. If you can just keep them on your internal drive. Only apps I really nice to the SD card are games. Hope this helped :)

  • These are helpful tips. I hope that after this, it will not crash again.

  • These are helpful tips. I hope that after this, it will not crash again.

  • I use web version fb.Its really good than messenger