Sender name not appearing with texts

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Oct 21, 2011 12:45:09 PM via Website

When I receive a call from someone in my contacts list it tells me the persons name and shows me a photo if I have one stored. When I receive a text from someone in my contacts list I get the photo but not the name, just the sender's phone number. I've trawled through the various menu options but can't find anything relevant to change. Any ideas?

Nov 23, 2011 8:39:58 PM via Website

Hi, I found that turning the phone off removing the battery for a couple of minutes then replacing battery and turning back on worked for us