- Forum posts: 2
Nov 11, 2015, 4:43:24 AM via Website
Nov 11, 2015 4:43:24 AM via Website
I was viewing some of my photos and the photo gallery stopped working, it exited me to my main screen. I re entered the gallery and none of the photos showed, they were all black. So, I turned off my phone, to reboot it and it will not go past the boot screen with the world and the M.
It will not turn off. I held the power button down and held the volume down, it will sometimes vibrate one short time, but nothing. The battery has now gone dead so the phone is off. When I plug it in to charge the battery, it goes to the same screen.
I bought the phone new, I have never tried to root it, or do anything to the OS. I have a few games installed, they have been installed for several months.
Can somebody please help me.
The phone is a first generation moto g.