I cant hard reset android phone please help!

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  • Forum posts: 4

Jan 24, 2016 10:14:52 AM via Website

So heres the thing

I got a phone from a friend to hard reset it but when i select wipe data/factory reset i get the message asking if i truly wish to delete everything

And i want to select yes but all 5 options say no theres no "yes" option in any of those 5 options all of them just say no and in the background you see the green android laying down with an exclamation point

This phone is a tmovi hit :/
Imagen of the phone below.

So what should i do? :c

  • Forum posts: 2

Jan 24, 2016 1:20:19 PM via Website

Alex - your article is titled 'hard reset' but the options you mention (and the little green Android) would suggest to me that maybe you are attempting to do a factory reset via the software 'Settings' menu - maybe I'm wrong.

However if I'm right you should know that you can usually do a hardware reset by holding down a combination of buttons - suggest you Google the phone make / model etc. looking for instructions on which buttons to push and what to do next. Good luck.

  • Forum posts: 105

Jan 24, 2016 3:16:59 PM via Website

Can you please show us somoe of your screen shots, so that we can give you the perfect solution.