Doogee x5 max problems.

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Sep 10, 2016 4:49:49 PM via Website

I have a Doogee x5 max, it's a nice phone in general, but I'm having problems with it. I was wondering if anyone could help me.

  1. There are popup ads constantly, and they're hard to close.
    These ads have been getting progressively worse.
    I've tried using the malwarebytes app to get rid of the popup adware, and when I try to uninstall the adware that it's detected, it just says "This program cannot be uninstalled." or something similar to that. It doesn't work.
    (it's a process/program detected that is called (and another one called FineSearch.apk)
    I'm not sure if these are the processes causing the problem, but I'd like to get rid of it.
    I've factory reset the phone, and the ads were still there. So I'm guessing that the phone comes with the adware.

  2. The camera does not connect.
    It worked fine when I originally had this phone, but after a while it stopped.
    I can screw around with the phone, reboot it, drop it a few times, and it WILL connect to the default camera app and take pictures with ONLY the back camera. I cannot use the front camera or it will stop working. Snapchat or any other app will not work with the camera, and when using those apps, the back camera stops working for the default camera app. I've tried clearing the cache, etc. but nothing seems to work, and the only solutions I haven't tried involve a root.

  3. I cannot root the phone with Kingroot, etc.
    The program says that "there is no root method for this phone" so I can't do a 1-tap root. I tried the "root anyway" option and it doesn't work. I've searched for a while for methods of rooting this phone, and the only things I have found were in languages I couldn't understand. I'm not sure how to manually root a phone if there is "no root method" but I do have access to a computer and I can use that if it is nessecary.

Can someone help me fix any of these problems? I can't really afford to buy a new phone right now.

  • Forum posts: 4

Sep 11, 2016 5:34:23 PM via Website

Hi! I had/have the same problem. Ads began to appear in my phone (not porn but annoying anyway).

I haven't found a way to root it yet, but I've installed a firewall (Look for No Root Firewall in the Store).

It will alert you of any app trying to connect to the internet. Once you see an app called "", then block it.

After doing this procedure, the ads dissapeared.

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Sep 13, 2016 5:36:57 AM via Website

This does not seem to work for me.

  • Forum posts: 4

Sep 15, 2016 5:45:51 PM via Website

Forgot to mention to also disable the app (but you'll have to do it everytime you reboot your phone).
Anyway, this is the procedure that has worked for me.
I'm still trying to find out how to root the phone too.

About the camera problem... I've read in other forums that some people are having the same problem after they did the update (dated July 2016). I still have the version from May, which I believe it's the original one and doesn't have that issue. As far as I know.


P.D. Oh, and also block and disable the app for System Update (I'm not sure about the name as I have my phone set in Spanish) and DG Xender just in case.

— modified on Sep 15, 2016 5:54:24 PM

  • Forum posts: 1

Sep 29, 2016 5:13:21 PM via Website

Hi I have exactly the same problem, i found this out...

From Patty C
Dear Doogee:
There is a bad malware app that is pre-installed called
it's located in folder /system/priv-app/
i think it is displaying ads in my home screen!
antivirus can't delete it because the phone is not rooted.

I installed total commander and i see that i have that folder in my phone, but just can't delete it yet, i don't now how to root it yet.

  • Forum posts: 1

Oct 4, 2016 11:30:30 AM via Website


I just discovered the same problem. I used the app "malwarebytes" to discover "" as the causer.
I had also pop upping ads everywhile. Once accidentally I clicked on one an I was forwarded to the play store.

For now I am using a no root firewall (although I don't know what "no root" means, maybe someone can explain me).
I just denied the communication in the firewall and it works but I would like to get rid of the malware, out of the phone. I would be thankful if someone has a solution.

Deactivated Account
  • Forum posts: 1

Oct 5, 2016 6:07:31 PM via Website

Many thanks to you, Gonzoco Loco! This problem started on my X5 Max after the July 2016 system update. My anti-virus detected "" as the source of the very annoying slide-in ads but I could not remove or disable the app. Then I followed your advice by using NoRoot Firewall and it works a treat. Most grateful!

— modified on Oct 5, 2016 6:09:19 PM

  • Forum posts: 4

Oct 5, 2016 6:19:41 PM via Website

Hi Andrew! I'm very happy that my recommendations have helped you :)
Just in case, go to Settings > Applications
Click on the three vertical points in the upper right part of the screen and tap on "Show system apps" (or something similar)
Look for and delete all data it may have gathered. Also remove all permissions, then force stop and disable the app.

Please notice that everytime you reboot your phone, the Snap app will reactivate again and you have to repeat above steps to disable it.


— modified on Oct 5, 2016 7:37:49 PM

  • Forum posts: 1

Oct 6, 2016 9:54:23 AM via Website

Where i can find this android version?

  • Forum posts: 4

Oct 7, 2016 5:15:07 AM via Website

Hi Tetsu. Do you mean Doogee's latest update?