Audio failure

  • Replies:6
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  • Forum posts: 20

Dec 17, 2017 9:23:15 PM via Website

I have an Oukitel K6000. Phone calls are fine, but audio voice messages result in a very very low volume for recipient and also in the file left in my device. It happens the same when using WhatsApp calls but no when using WhatsApp video calls. I have uninstalled and reinstalled WhatsApp but these audio problem remain.

  • Forum posts: 23

Dec 18, 2017 1:54:34 PM via Website

Hi have you had software update as that's latest phone and a good one , try clearing cache ,disable then re able in settings

  • Forum posts: 20

Dec 18, 2017 4:30:10 PM via Website

Thanks, Tony. Do you mean Android 6 software update, or you mean any other software? Please, be more specific.
I use to clear cache weekly, but I do not understand what I should disable and then re-enable in settings. I do not see a way to do that for cache.

  • Forum posts: 20

Dec 19, 2017 9:05:18 AM via Website

My WhatsApp version is 2.17.427 and all volumes are at maximum.