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Android Marshmallow problems and how to fix them

Update: Two new problems with solutions

Android Marshmallow is the complete package: it looks good, and there's real substance beneath the surface. With new features and options galore, the Android 6.0 Marshmallow update unfortunately brought a few bugs along for the ride. With that in mind, we rounded up the most common Android Marshmallow problems and the solutions for fixing them.

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AndroidPIT Nexus 5 Android 6 0 Marshmallow problems 1
Just because Wi-Fi looks like your biggest battery drain, it doesn't mean it really is. / © ANDROIDPIT

Marshmallow Wi-Fi battery drain

This is an interesting problem, mostly because it is a case of the boy who called wolf. A lot of Marshmallow users have been posting screenshots of their battery usage page, which show Wi-Fi to be the biggest battery drain on Marshmallow. In many cases, that's just false reporting, and the device's battery life is actually unaffected by Wi-Fi, but some other users are seeing the same data and it is affecting their battery.

Several solutions have been suggested for this Marshmallow problem. The first is to go to Settings > Backup and reset > Network settings reset to clear all your connection data. This includes Bluetooth and cellular data, so you'll need to reconfigure everything afterwards.

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Marshmallow's new Network Settings Reset option is a great tool. / © ANDROIDPIT

You can also try disabling Wi-Fi scanning in Settings > Location > Scanning (via overflow menu). This function can be scanning in the background even if you have turned Wi-Fi itself off. Other people have had success simply by going to Settings > Location > Mode > Battery saving.

Some extremists have suggested a full factory reset, followed by flashing the factory image, followed by another reset through recovery. Others are factory resetting and starting a fresh install (ie not using Tap & Go to set up your old device) and then reconnecting to Wi-Fi. Personally, I recommend figuring out whether what you're experiencing is bad reporting or a real problem before you attempt any of these fixes.

AndroidPIT Nexus 5 Android 6 0 Marshmallow problems 4
Even without Wi-Fi, Marshmallow has a battery drain issue. / © ANDROIDPIT

General Marshmallow battery drain

Besides mysterious battery drain there's also legitimate battery drain, a staple of Android updates since time immemorial. Well, since 2009 anyway. The quickest solution to fix battery drain following an Android update is to update your apps (so that they are compatible with the new Android version) and then wipe the app and system caches to clear out old data.

You can clear app caches individually or as a whole by taking the following routes: to clear them individually, go to Settings > Apps > select app > Storage > Clear cache; to clear all app caches simultaneously, go to Settings > Storage and USB > Cached data > OK.

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The first cache you should clear is the app cache. / © ANDROIDPIT

To clear the system cache, turn your phone or tablet off and then press Power and Volume Down until you see the Fastboot menu. Use the volume buttons to highlight Recovery and press the Power button to select it. If you see the robot on its back, hold Power and press Volume Up once to access the recovery menu. Use the volume buttons to select Wipe cache partition and press Power to confirm. Once you've wiped the system cache, you can reboot and your battery drain problem should be solved.

If your battery drain still persists after clearing the caches, the only step remaining is to factory reset your phone. First, back up everything on your Android and make sure all of your important files are safe. Then, go to Settings > Backup and reset > Factory data reset > Reset phone > Erase everything. If the problem continues even after rebooting and restoring your data, try to re-flash the Marshmallow firmware. See our guide on how to manually install Android Marshmallow for guidance. 

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The next stop is your Android system cache. / © ANDROIDPIT

Marshmallow installation problems

If your phone hangs up during the installation of Marshmallow, the best option is to wait. Sometimes the first boot after an update takes a long time. If it's still hung up a long time later, you can wipe the system cache through Recovery mode, using the steps outlined above. Restart and attempt installation again. If the same things happens, you'll have to back up your data and factory reset before trying to update again.

Marshmallow Wi-Fi connectivity issues

If you're getting spotty Wi-Fi connectivity on Android Marshmallow, there are a few things you can do. First, try toggling Airplane Mode on and off. If that doesn't work, turn off Wi-Fi, reboot your phone and turn it back on. Next, forget the connection and reconnect to it. Finally, go to Settings > Backup and reset > Network settings reset.

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You might be surprised how much toggling Airplane Mode on and off can solve. / © ANDROIDPIT

Marshmallow stability and performance issues

Not all updates are perfectly stable in the early days. That's why Nexus folk get them first, so they can find the bugs and report back to HQ before everyone else gets them. That's not really true, but hopefully it makes early adopters feel like they're performing a public service when dealing with new update problems on Android.

If you find that your version of Marshmallow is unstable – random reboots, app crashes, glitches and stutters, strange behavior and so on – then you have a couple of options. Simply turning your phone off for a minute before restarting it might fix the issue. The next step is to try to identify the issue, to see whether it's app-related or caused by the system itself.

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Safe mode will help you diagnose whether apps or Android are the source of a problem. / © ANDROIDPIT

To identify a problematic app, boot into safe mode, by holding down the Power button and then long-pressing Power off. Safe mode disables all apps you've installed so you can assess whether the core system apps are functioning normally. If they are, then one of your installed apps is the problem and you should try systematically uninstalling them one at a time to find the culprit.

If Marshmallow is unstable even in safe mode, then it's an OS problem, not an app problem. You can try clearing the system cache by following the steps outlined in the Battery Drain section above and, if that still hasn't fixed your problem, your last resort is to back up your data and factory reset your phone (also covered above).

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A factory reset is the one solution to rule them all. Just back up your data first. / © ANDROIDPIT

Marshmallow charging problems

Despite Marshmallow's new USB charging standards, Android 6.0 charging problems seem pretty common, from devices that drain faster than they charge to phones that simply won't charge at all. Marshmallow is making users earn the battery benefits of its Doze mode and app standby. Google's official solution to a phone that won't charge on Marshmallow is a factory reset, the instructions for this can be found above.

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Charging problems seem to be plaguing Marshmallow too. / © ANDROIDPIT

Marshmallow mobile data problems

If your connection to mobile data behaves strangely after the update, try toggling airplane mode on and off, and then doing the same with mobile data in the quick settings. If this still doesn't work, turn your phone off for a minute and then restart it, at which point you'll be asked to re-enter your SIM pin code.

If that still doesn't work you can try removing the SIM card entirely and then reinserting it. If all else fails, contact your carrier to see if there are any known Android Marshmallow problems on your network.

Marshmallow not connecting to PC

If you're having Marshmallow USB connectivity issues, it's most likely because you haven't selected the right option on your phone's software. By default, the device will likely be set to USB charging mode, meaning you won't be able to access your files. 

When you plug your device into your PC over USB, a notification will appear saying Connected for charging. Press on this and you will be presented with four options. The one you're most likely to want is Transferring media files (MTP). This will let you copy files to and from your device via USB. Transferring images (PTP) is your backup option, in the event that MTP is not supported. PTP will make your computer think you've attached a digital camera, allowing for the automated transfer of media files.

AndroidPIT android marshmallow problems and solutions
Ensure you have chosen the right USB connection setting for your needs. / © AndroidPIT

Marshmallow 'insufficient storage available' message

If you're being told there's not enough storage space on Marshmallow, it might be related to your SD card. Although Marshmallow now allows SD cards to be formatted as internal memory, there are still apps that cannot be stored on the SD card. Head to Settings > AppsHere, you can press on any app and then tap Storage > Change and select SDCARD. If the SD card option doesn't appear, it's because the app cannot be stored there and must remain on your actual internal storage. 

If this isn't the problem, then you need to make some space on your device's internal memory another way. Clearing app caches is a good place to start. Some devices allow mass cache clearing. Head to Settings > Storage. If you see Cached data here, press it and then press Delete in the dialogue box that appears. If you don't see this option, you will have to go the manual route. Head to Settings > Apps / Application manager and press on any app. Then, select Storage and press Clear cache. You will need to go down your list of apps and clear the cache on as many as you can before you succumb to mind-numbing boredom. 

Once you've cleared out your caches, there will hopefully be considerably more space. If you still need more, you will have to start uninstalling apps and deleting media. Make sure you backup any files you wish to keep for later, though.

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Clearing all your cached data is the first step to securing some storage space. / © AndroidPIT

What Marshmallow problems are you facing? Have you found any alternate solutions? Let us know in the comments.

210 comments

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  • Hi! My rear camera and flashlight dont work, and the selfie camera is upside down. I think that my phone isn't compatible with Android 6.0. What I can do? Root or something like that? At this moment there are not updates aviable. I really dont want to downgrade.
    Heeelp!

  • New updates of android gives the OS more stability.

  • I have a samsung galaxy A5 (2017), I've been having an issue where i can only hold my touch for about three seconds. I can do stuff but when I try to send voice texts on some messaging apps and play games that requires continuous touch that's when it happens. Can't hold on for more than three seconds, it releases itself even tho I'm still touching the screen. Can anyone tell me what's happening? It would mean so much to me thank you!

  • Sunil K 3 months ago Link to comment

    Battery Drain Issue Solved..

    Also disabled all the App Usages,
    Security settings
    Advanced
    Apps with usage access, all off



    Most Important, all AUTO backup is turned OFF (Seems a bug in Marshmallow)
    Most of the Apps are Disabled.
    Alarm is Not in Use
    FingerPrint is not in use
    Encrypt is not done
    All Edge Features is Disabled
    FB and Whatsapp is used as of now

    Finally I put Active Sync to off, Wifi off during Night...

  • Kate K 4 months ago Link to comment

    Anyone know how to make the "screen overlay detected - go to settings" "error" go away?! I have disabled every system and non system app that had it, off. I have quadruple checked. I have cleared out my cache and cookies. I have deleted the data as well on the 3 apps it's happening to just in case it was stuck in their craw somewhere. I've deleted the system cache, and rebooted. I've done everything but delete the data IN settings bc well that's scary. As is a factory reset. This only started with Marshell Mellow as far as I recall. And I'm just trying to give Walgreens location access! Not the keys to the White House! Please someone help! And if u live in or near Chicago, and u solve this maddening issue, then it's dinner and drinks on me. I'm THAT serious. It's making my BP climb higher and higher with every failed thing I try. So who's up for the challenge? Please! Help! I can't take it!!! Thanks in advance, Cat

    • Press the search (near top right) in settings and enter "Draw over other apps". Looking at "Enabled" ones that say Yes, find the active app (that is causing the trouble) and deny the Permission.

  • So before the update when I was on 5.1.1 also known as lollipop I had full access to my APN settings (I had done a hack that let me get free unlimited high-speed data and unlimited hotspot on boost Mobile). Now the marshmallow update won't let me access my APN settings. I spent the past 5 days researching this and I found out that my APN settings are locked by a hidden menu. In trying to figure out the best way to get around this by either downgrading to lollipop agian (idk how) or going to the vendor store to ask for a downgrade (if possible) or even rooting my phone to get access to the hidden menu that says something on the lines of "com.android.hiddenmenu./modemmprotecal/unlockapnsettings". If some one could help me I would be soi great full.

  • Ted Cohn 5 months ago Link to comment

    Help! My Nexus 5 (yes old) but well cared for, suddenly stopped scanning and showing wifi networks. Rarely it shows available networks and I connect to my router but it loses connection. I just decided to factory reset and this didn't help. So hardware problem? Is there a way to know? It's 6.0.1. don't want to buy a new phone! Thanks.

    • Hey u need to root your phone your rom is probably no longer supported by the company u need custom ROM ur phone will be way faster u can email me and I'll help u let me know if u are interested

  • Thanks for the other Tips page for Android M and for this one, which I hope will grow over time. Since you ask, I just bought a new M tablet and though I like it and got a good price, have had a few problems:

    1) refusal to install or properly run some very common apps (Skype and Kindle) while others are fine. Current (Dec 2016) versions of both after normal installations, launch to the "Unfortunately [app] has stopped" screen. Skype seems to work if Android is rebooted but then fails to accept the login password and keeps rerunning a blank pw box. Kindle couldn't be installed from the Play Store without the same error message. My "workarounds" are to install the new alpha Mingo app instead of Skype, it installs and so far works to do what I want with the device. Kindle works after I sideloaded an old APK version 4.x and updated that through the Play Store. I don't know if these balked installations of standard apps are common.

    2) "adoptable storage" is not being read correctly by any file manager. After "changing" location of individual apps to the SD card from the App setting - Storage setting showed the apps all remaining in Internal instead of on the separate SD card - after the "change". I eventually discovered you can separately mass migrate apps and data to the SD card under the Storage setting, and so far so good. But file managers now show and open only the SD card as the total for all storage - the onboard Internal storage does not appear on the folder list and cannot be opened - though it does appear correctly with total and used volume under Storage setting.

    3) finally, the Android M system battery drainage on standby far exceeds the drainage on my Android L phone that has similar hardware specs. Under L after 24 hours the only drain shown under Battery setting is the screen with only 6% used, under M over 50% of batter life is used up, with 50% of the drain shown as "Tablet Idle" and 20% for screen use. (Note I'm using a 15 screen limit and Greenify on both devices.) Why is there a huge Tablet Idle drain under M but nothing under L?

  • James 007 6 months ago Link to comment

    When I first got my class 10 sd card I moved a lot of apps to the sd card but now there is no option

  • James 007 6 months ago Link to comment

    on my motorola moto g turbo edition I downloaded Injustice gods among us. It was fine for a few days even though a lot of times it said unfortunately Injustice stopped working but now whenever I tried to open the app it says Unforunately Injustice has stopped working. What should I do?????????

  • Hi im using ss galaxy a5. My phone cannot connect to pc. The notification also not appear on screen. I try change the default but its not working . Please help me thank yoy

  • Jay.J 6 months ago Link to comment

    Hi guys, after i upgraded to marshmallow on samsung A7, then my phone is restarting continously and the screen is always showing the blinking 'Samsung' word until the battery went off, cannot even switch on the phone. Does anyone encounter the same issue and know how to fix it?

    • dude i can help you ! try this, go on youtube and write FIXED hanging and rebooting galaxy note4 after marshmallow update

    • By now you should have figured out you were in a boot loop because some dust was stuck under the power button.

      • Please how do I fix the
        problem of my android lollipop that keeps showing android upgrading each time I remove the battery and reinsert it?

    • Your in a boot loop u need to recover and flash old bootloader have a friend who knows help watch a how to or take back to store

  • The next "trick" works for me:
    - go to Settings
    - go to Network connections> Tethering and Mobile hotspots
    - turn Mobile Hotspot to ON
    - wait 10 sec's and turn Mobile Hotspot to Off
    And I can activate WiFi.

    Sometimes I have to do it twice, but in General it works after the first shot.
    (Samsung Galaxy S5 (SM-G901F)
    Vodafone, The Netherlands

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