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5 min read 37 comments

Facebook Messenger problems and solutions

For some time now, Facebook Messenger has stood alone from the Facebook app, making it a more powerful messenger service, capable of competing with its brother, WhatsApp. Its independence also makes it hungry for battery and memory, however, and it now comes with its own set of concerns. Here are the most common Facebook Messenger problems and their solutions.

Facebook Messenger is currently down around the world: what to do?

As DownDetector shows, Facebook Messenger is experiencing some issues, the day after the main Facebook app also went down for while. Although it looks like the problem is being fixed, some users still don't have access to the app. If you're one of these users, don't panic, you're not the only one! At the time of writing this, we still don't have any official news on the cause of the outage.

Frustration around the world. / © OpenMaps contributors

You can rest assured that the problem is being fixed and it should be solved soon. If you can't access your Facebook Messenger account, try one of the following solutions:

1. Access Facebook via your browser:

  • Simply open your web browser and go to https://www.facebook.com/
  • Log in with your username and password
  • You should be able to access your messages within the Facebook website, old school style

2. Some users, the Lite version of the App works fine, so

  • Get Messenger Lite from the Play Store
  • Download, open and log in with your credentials
  • Enjoy messaging as usual, with streamlined appearance and just the essential features

3. Try a "wrapper" app that packages the mobile site in app form with a new design

Are you experiencing this problem with Facebook Messenger? Is it fixed for you?

Facebook Messenger has been found to consume more than its fair share of memory and power. This is because Facebook has set the app to obsessively check for updates and notifications. Even when your phone is asleep or without signal, the app continues its relentless search for a reason to do something. The app also takes up a lot of storage space. Before I uninstalled it, Messenger occupied 100 MB of space on my phone, but some users report even higher figures. 

If Facebook Messenger is not friends with your phone, uninstall the app. Next, add a shortcut to the mobile site to your home screen and allow the site to send you push notifications if you want to continue receiving them, or install Metal or Tinfoil, a pair of apps that are little more than skins for the mobile site. Any of these options will save on internal storage space, RAM consumption and battery life.

AndroidPIT Tinfoil for Facebook menu 1
A wrapper like Tinfoil or Metal will save on battery life and memory consumption. / © ANDROIDPIT

I can't send or receive messages

If you're trying to send a sticker to your friend and Facebook Messenger is not delivering your vital correspondence, do not despair. Although the situation may seem desperate beyond all comprehension, the solution could well be simple.

Ensure, firstly, that the app is up to date. Head into the Google Play Store, hit the menu button and press on My apps & games. From here, see if Messenger is among the apps awaiting an update. If it is, simply press on it and hit the Update button.

Alternatively, if Facebook Messenger is not connecting, try the mobile site.

You can also take a look here to see if Facebook Messenger is down in your area or other users are experiencing problems. Whether or not Facebook is using you to conduct psychological tests, you might just have to wait until the service returns.

androidpit facebook messenger play store 1
Visit the Google Play Store to check Messenger is up to date. / © ANDROIDPIT

All (or some) of my messages have disappeared

If you've accidentally deleted your messages, which is not easily done, then you're out of luck; they're gone. But maybe you just archived them, in which case you are in luck.

Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

Facebook Messenger is not working

If Messenger is pulling out its big malfunctioning guns and giving you a blank screen, or you're getting a lot of Unfortunately Facebook Messenger has stopped messages, then there are a few things to try.

First, check your Android OS is up to date by going to Settings > About device > Software update > Update now. Make sure you're connected to Wi-Fi and you have more than 50 percent battery before you do this, though. If your phone needed an update, installing it might be enough to fix the problem, otherwise, read on.

Next, try going to Settings > Applications > Application manager > All > Messenger and hit Clear data and Clear cache.

androidpit facebook messenger clear data 1
Clearing the cache and data should help clear up most problems. / © ANDROIDPIT

Make sure the app is up to date, as well, by opening the Google Play Store, hitting the menu button and pressing on My apps & games. From here, see if Messenger is among the apps awaiting an update and press on it and hit the Update button if it is.

Finally, try uninstalling the app and reinstalling it. Go to Settings > Applications > Application manager > All > Messenger and press Uninstall. Then head into the Play Store and download it again.

Let us know in the comments if there are any problems you're struggling with, and we'll do our best to address them.


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  • I uninstalled my messenger and install it in the playstore, but it directly goes to installing and did not even download any data. Btw, I still dont get the updated looks of messenger.

  • When I try to share messenger pics by clicking the share button my addressees do not load. I just get 'Loading...' and nothing happens. Is there a solution?

  • I am an admin for a business account. Our business hours are correct on the "about" section of the page, however when a customer initiates a messenger message, the "about" section show hours 2 hours off the correct time. How do I fix this?

  • When I have a link received in the Android Fcbk's messenger I have the following error:

    I/X509Util: Failed to validate the certificate chain, error: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found

    How to fix it and open the link?

    • customer care support service number +1 833 272 0777....call them
      Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

  • The Facebook messenger app is not saving the pictures automatically anybody can help me

  • So i recently got a new phone upon getting this new phone my messenger never showed all the old pics of convos i had with people nor showing the facebook bubble pics?? What can i do to fix this?

  • Aaliya 6 months ago Link to comment

    My messenger is showing "something went wrong. please try again" in the middle of the screen and i tried everything i could but nothing is working. what should i do now?

  • I can't get the filters to work on video calls using messenger

  • Hi there!
    I did all the actions required but Messenger still not working!
    Could you help me please!

  • Messenger doesn't notify me when I get a instant message

  • Hi! What can I do if after I updated my sotfware of my Samsung Galaxy J5 2016, and the Messenger app doesn't work well? What does it cover? The profile pictures, the "My Day" pictures and the picture I send to people in private cannot be loaded. I've turned off my mobile and restarted as well, plus I deleted the application and then downloaded again but everything remained the same.

  • Live location doesn't work. When I use another account it works fine.

  • On my and my daughters and husbands messenger I click on it and it comes up for a few seconds and then disappears do they have a fix for it

  • I am able to text, but can not use video call. Everytime I press the video call icon, it tries to connect then stops by itself. I try again and again I have the same problems. I also tried to uninstall and install the Messenger app, but the problem still there.

  • Every time i type a message to a fb friend, it appears like this.

  • Facebook Messenger is not working good, it`s true.

  • I find on my Galaxy S8+ the chat bubbles sometimes disappear. All I do to fix this is transfer the app back to internal storage, and the back to my SD card again. Works every time. Just in case anyone else out there reading this has the same issue. Will it 100% work for you? Who knows. But its worth a shot :)

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