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Facebook Messenger problems and solutions

Facebook Messenger problems and solutions

For some time now, Facebook Messenger has been a standalone app, separate from the Facebook application. This has made it a more powerful messenger service, capable of competing with its brother, WhatsApp. Its independence also makes it hungry for battery and memory, however, and it now comes with its own set of concerns. Here's what to do when Facebook Messenger is not working.

Facebook Messenger is currently down around the world: what to do?

As DownDetector shows, Facebook Messenger is experiencing some issues, the day after the main Facebook app also went down for while. Although it looks like the problem is being fixed, some users still don't have access to the app. If you're one of these users, don't panic, you're not the only one! At the time of writing this, we still don't have any official news on the cause of the outage.

Frustration around the world. / © OpenMaps contributors

You can rest assured that the problem is being fixed and it should be solved soon. If you can't access your Facebook Messenger account, try one of the following solutions:

1. Access Facebook via your browser:

  • Simply open your web browser and go to https://www.facebook.com/
  • Log in with your username and password
  • You should be able to access your messages within the Facebook website, old school style

2. Some users, the Lite version of the App works fine, so

  • Get Messenger Lite from the Play Store
  • Download, open and log in with your credentials
  • Enjoy messaging as usual, with streamlined appearance and just the essential features

3. Try a "wrapper" app that packages the mobile site in app form with a new design

Are you experiencing this problem with Facebook Messenger? Is it fixed for you?

Facebook Messenger has been found to consume more than its fair share of memory and power. This is because the app obsessively checks for updates and notifications. Even when your phone is asleep or without signal, the app continues its relentless search for a reason to do something. The app also takes up a lot of storage space. Before I uninstalled it, Messenger occupied 100 MB of space on my phone, but some users report even higher figures. 

If Facebook Messenger is not working on your phone, uninstall the app. Next, add a shortcut to the mobile site to your home screen and allow the site to send you push notifications if you want to continue receiving them, or install Metal or Tinfoil, a pair of apps that are little more than skins for the mobile site. Any of these options will save on internal storage space, RAM consumption and battery life.

AndroidPIT Tinfoil for Facebook menu 1
A wrapper like Tinfoil or Metal will save on battery life and memory consumption. / © ANDROIDPIT

I can't send or receive messages

If you're trying to send a sticker to your friend and Facebook Messenger is not delivering your vital correspondence, do not despair. Although the situation may seem desperate beyond all comprehension, the solution could well be simple.

Ensure, firstly, that the app is up to date. Head into the Google Play Store, hit the menu button and press on My apps & games. From here, see if Messenger is among the apps awaiting an update. If it is, simply press on it and hit the Update button.

Alternatively, if Facebook Messenger keeps crashing, try the mobile site.

You can also take a look here to see if Facebook Messenger is down in your area or other users are experiencing problems. Whether or not Facebook is using you to conduct psychological tests, you might just have to wait until the service returns.

facebook messenger play store
Visit the Google Play Store to check Messenger is up to date. / © ANDROIDPIT

All (or some) of my messages have disappeared

If you've accidentally deleted your messages, which is not easily done, then you're out of luck; they're gone. But maybe you just archived them, in which case you are in luck.

Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

Facebook Messenger is not working on Android

If Messenger is pulling out its big malfunctioning guns and giving you a blank screen, or you're getting a lot of Unfortunately Facebook Messenger has stopped messages, then there are a few things to try.

First, check your Android OS is up to date by going to Settings > About device > Software update > Update now. Make sure you're connected to Wi-Fi and you have more than 50 percent battery before you do this, though. If your phone needed an update, installing it might be enough to fix the problem, otherwise, read on.

Next, try going to Settings > Applications & notifications > See all apps > Messenger > Storage and hit Clear Storage and Clear Cache.

facebook messenger play store2
Clearing the cache and data should help clear up most problems. / © ANDROIDPIT

Make sure the app is up to date, as well, by opening the Google Play Store, hitting the menu button and pressing on My apps & games. From here, see if Messenger is among the apps awaiting an update and press on it and hit the Update button if it is.

Finally, try uninstalling the app and reinstalling it. Go to Settings > Applications & notifications > See all apps > Messenger > and press Uninstall. Then head into the Play Store and download it again.

Let us know in the comments if there are any Facebook Messenger problems you're struggling with, and we'll do our best to address them.

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  • Cannot access any games to play with friends especially 8 ball pool, messenger appears to be working. Tried to troubleshoot which didn't work. Any suggestions??

  • Haven't been able to play any of the instant games. I have done all the trouble shooting and still not working, The instant games do work on my desk top, but not on S9.

  • I have not been able to play Words with friends for a few days now. It told me my version didnt support games anymore and to update. I didnt have the choice to update yet so I uninstalled messenger...5 times... and no games worked. I finally got an update toggle and updated my messenger and behold, it still doesnt work. In fact, I can't find any games in discover anymore.

  • I don’t have fb just messenger and it’s all working except my games icon has disappeared. Have uninstalled and reinstalled but no joy. Cleared cache, turned phone on and off. Sad

  • I try to log in into my messenger on my new cell phone but I couldn't log in. Plus I try to change my password and I realize that somebody else have the same number that I have and it log me in into there page but not mine so I deleted the messenger and clear everything but still it won't let me log in with my number and I try to create a new messenger and it says #100 error so I don't know what to do

  • Facebook messenger uninstalled it self from the mobile and when i downloaded it .. i doesn't install .. so i can't install it anymore .. is there any solution

  • I'm trying to send a video which is round 2 minutes long and it only shows one second. Why is that? Other times it plays OK...

  • Awesome post

  • messenger keeps stopping and ask me to send feed back. what is that?

  • No FBook, no troubles.
    I'm not a virtual exhibitionist, its that simple... :-)

  • My messenger app is not working any of my devices. I have tried clearing the cache, uninstalling and reinstalling, resetting my phone, checking for updates and nothing seems to work. On my current phone it shows a blank screen with no messages. On my old phone the messages are still there but I cannot send or receive anything.

  • I have an LGV20 and FB messenger just stopped working yesterday evening. I keep getting the "unfortunately messenger...blah blah blah". I have tried literally EVERYTHING short of a factory reset and I'm not doing that. Is this an android issue or a FB issue?

  • I have the LG G7 thing. My messenger was working fine all day until this evening. I keep getting "unfortunately messenger has stopped working". I have tried everything!!!! I haven't downloaded any new apps recently, but did accept a few friends requests. I deleted those people as soon as I stated having problems. Any suggestions are welcome! TIA

  • Thanks

  • Very recently, I have been getting trouble with my messenger account. First, it seemed the app had gone completely, and I have no memory of uninstalling it. When I put it back on the phone, it refused to recognise my login or any passwords that I might have used. I selected 'forgot password' and received a number code which would supposedly allow me to update it. However, when I entered it, I got an error message: "Error validating access token: The session has been invalidated because the user has changed their password or facebook has changed the session for security reasons (452)". I have no idea what this means, and a similar thing happened with my old instagram account only days before. What the hell is going on??

  • Albert 6 months ago Link to comment

    Have anyone else experienced this.
    I am connected to someone on my messenger. She is not my Facebook friend and don't have her number in my phone contacts. Please any explanation. She also appears on my recent search. Please any help

  • This has been going on nearly 2 years now we've blocked each other in the past but not what's wrong now,it's saying something about the platform,my phone's a Moto E4

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