How To Factory Reset your Samsung Galaxy S4 (Easy Way)

  • Replies:48
  • OpenStickiedUnanswered
  • Forum posts: 2

Sep 27, 2015 10:40:25 PM via Website

Hi. I wonder if you might be able to help me. My father passed away a few months back and he had an S4. I rang his provider today and explained that I would like the unblocking code to release his phone. I explained I had sent confirmation of his death ie a scanned copy of his death cert only to be told that they would only speak with the account holder. Again I explained that he had passed away. But after 30 mins of an extremely upsetting call they said they would only speak with the account holder. Now I have a brand new phone that's locked to a network none of his family use. And it's locked with a pin number which he had not written with the other passwords before his passing. Is there anything I can do to at least get it back to factory settings to remove the asking of a pin number. I know it will always be locked to that network. The sim in it has been removed now as it's deactivated.

  • Forum posts: 2

Sep 28, 2015 12:22:01 PM via Website

AExpert Fernando

I have try this *2767*3855# and it works perfect.

Can i ask is that when it is on the screen where the PIN is asked or does that have to be on the main screen

Thank you so much for your help.

Very much appreciated

  • Forum posts: 1

Dec 17, 2015 2:39:29 AM via Website

Thanks, this worked!

  • Forum posts: 1

Mar 6, 2016 8:34:28 AM via Website

Im having problems with my Samsung. So the problem is that ads keep showing up out of nowhere while im doing something and apps keep installing by themselves. I tried installing apps that will help get rid of this problem but it shows nothing. I don't know if its a virus or something it won't go away. Do i do a factory reset?

  • Forum posts: 10

Mar 6, 2016 8:41:43 AM via Website

Thanks for posting! This really helps a lot of people using this stuff.

  • Forum posts: 17

May 18, 2016 12:10:58 PM via Website

Thanks a lot for this idea. Very helpful. :)

  • Forum posts: 1

Aug 14, 2016 10:37:05 AM via Website

okay so the problem im having with my sisters phone is it wont reset. its stuck at android version 4.2.2 and wont let me update it to a higher version., my housemate had an S4 as well and hers is updated to the current version yet my sisters wont.
i did a little reading on it and it says the problem may be caused by going between 2 companys (it has) or custom OS parts and certain security programs being put on it (it quite possibly has, the last owner of the phone liked screwing around with that kinda stuff)

would a factory reset help this at all? ive been trying to solve this damn issue for a week now.
some help would be greatly apreciated

  • Forum posts: 1

Oct 16, 2016 2:39:37 PM via Website

Hello! I'm not sure how to start a new question, so will just reply to a main one. I am SO happy to have found this thread, as it sounds like you have helped so many people with numerous issues before deciding if a factory reset is actually needed or not. Hope you can help me too! So I was using my phone like normal yesterday. Then midday, completely out of the blue, the screen was black. Seemed the phone was still on though, and I know it hadn't just died from charge as it had been 60% last I looked. I have seen inexplainable stuff or black screen at least a couple times in my general phone experience, so I did the usual restart phone and then also remove/reinsert battery techniques. But neither helped. Interesting observations that may help: 1)I can hear the phone "responding" to me, i.e. when I push the side button to restart I can hear and feel the usual noises and quick buzz it does for that task, and seems to happen, I just can't see anything because screen is black; 2) the blue notification button still flashes! 3) The back button and the other button on the left (settings? looks like a rectangle with 2 horizontal lines in it) actually light up in white when I click the side buttons of the phone or push the middle hard home button; 4) The phone lets me charge it (I know this because it made the little noise it always makes when I plugged the charger in and then when it was done, the green notification light (non flashing) was showing.
FYI, I DID drop my phone about a month ago and it's got several tiny scratches and cracks in the top and corners; and now a month later, even some actual chucks (but very tiny) have come off in the top corners. Truly, these had not messed with the operations before, but just in case it's relevant.
I was going to go to VZ today and also try to figure stuff out, but when I saw this thread, I thought I would post here too.
Thanks so much if you can advise whether a FR will help or I just need to buy a new screen (expensive and not desired, but cheaper than buying a new phone!), or going to VZ to see if the techs in person can help (hopefully easily and for free/cheap!).