Motorola Moto G — How to factory reset the Moto G

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Jun 12, 2014 11:18:30 AM via Website

A hard reset is a good way to fix some software related problems on your Motorola Moto G. This should however be one of your last resorts, there are often less intense methods to fix many of your Android problems. Try turning your phone off for a while and then restart it, or take the battery out. Sometimes the easiest solutions are the best.

Before attempting a hard reset, ensure that you have backed up all of your data beforehand. There are a number of good apps that can do this, such as Titanium Backup, Carbon Backup and Helium.

To reset your device:

  1. Touch the Menu icon
  2. Touch Settings
  3. Touch Backup & reset
  4. Touch Factory Data Reset
  5. Touch Reset Phone

It's as easy as that :)

— modified on Jul 29, 2014 10:10:28 AM

  • Forum posts: 1

Aug 23, 2014 3:23:24 PM via Website

Hello Scott,

I've bought a new Moto G today and i am facing a strange problem. The phone gets clicked automatically, so when i open camera, it shoots without clicking as well as on home screen it opens google search automatically. Could you suggest any solution to this problem.

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— modified on Sep 1, 2014 2:00:02 PM by moderator

  • Forum posts: 1

Sep 1, 2014 1:30:24 PM via Website

Hi lalit.

i am also facing same problem

please let me know if got some solutions for the same

*admin edit: personal email address not allowed *

— modified on Sep 1, 2014 1:59:54 PM by moderator

  • Forum posts: 13

Sep 8, 2014 10:07:29 AM via Website

Yes its easy and so simple. good luck..

  • Forum posts: 598

Sep 8, 2014 11:32:13 AM via Website

Lalit MIRAL

Hello Scott,

I've bought a new Moto G today and i am facing a strange problem. The phone gets clicked automatically, so when i open camera, it shoots without clicking as well as on home screen it opens google search automatically. Could you suggest any solution to this problem.

*admin edit: personal email address not allowed *

Hey,

Have you updated it to the latest Android version?

  • Forum posts: 88

Sep 8, 2014 11:39:43 AM via Website

First of all you both have to try factory reset, follow those instructions, after reset if you still facing a problem so i advice you to contact your nearest moto care center.

  • Forum posts: 598

Sep 8, 2014 11:52:23 AM via Website

herry prothyer

First of all you both have to try factory reset, follow those instructions, after reset if you still facing a problem so i advice you to contact your nearest moto care center.

Big thanks to you and everybody else for getting involved here :D IFA stuff last week has kept us pretty busy on the website!

  • Forum posts: 2

Dec 14, 2014 7:34:55 PM via Website

Scott Adam Gordon

Lalit MIRAL

Hello Scott,

I've bought a new Moto G today and i am facing a strange problem. The phone gets clicked automatically, so when i open camera, it shoots without clicking as well as on home screen it opens google search automatically. Could you suggest any solution to this problem.

*admin edit: personal email address not allowed *

Hey,

Have you updated it to the latest Android version?

am also facing the same issue can you help me??

  • Forum posts: 2

Dec 14, 2014 7:36:16 PM via Website

Dear Herry,

I've bought a new Moto G today and i am facing a strange problem. The phone gets clicked automatically,without clicking as well as on home screen it opens google search automatically. Could you suggest any solution to this problem.

I have done the factory reset option also..

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  • Forum posts: 11

Jan 31, 2016 5:38:54 PM via Website

It's probably hardware issue, if it's still under warranty, try to get it replaced.