Samsung Galaxy Note 10.1 — Windows 10 files and music transfer problems

  • Replies:4
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  • Forum posts: 2

Feb 4, 2017 7:10:00 PM via Website

I cannot transfer files and music to and from my phone to the computer. I have set the USB for file transfer MTP, but that doesn't help. Has anyone else had this problem?

  • Forum posts: 25

Jun 12, 2017 3:52:38 AM via Website

Hello,
sometimes MTP does not work, you can use Apowersoft Phone Manager to achieve this. With it, you can manage and transfer your files, music, videos, contacts, etc. from phone to computer and vice versa easily.

— modified on Jun 23, 2017 5:53:01 AM

  • Forum posts: 2

Jun 13, 2017 5:05:37 AM via Website

Thanks Crystal,
But I have solved the problem by using Samsung's Sidesync 4.7. When I use this APP, my phone connects to my computer just as it should with the MTP setting. The APP has to be install on both the phone and the computer. You can find Sidesync at: www.samsung.com/us/support/answer/ANS00066371

  • Forum posts: 25

Jun 15, 2017 2:58:28 AM via Website

That's great. (angel)

— modified on Jun 26, 2017 4:25:29 AM

  • Forum posts: 38

Jun 20, 2017 11:22:57 AM via Website

If you phone can be detected by computer via usb cable in MTP mode, you can use phone data manager tool to help you transfer files and music to and from your phone to the computer. It helps you get access to all files and music.

— modified on Jun 21, 2017 4:55:36 AM