- Forum posts: 1
Nov 14, 2018, 10:18:49 PM via Website
Nov 14, 2018 10:18:49 PM via Website
I have a small Acer Iconia tablet around 3 years old. I can't remember the model number because it's not listed on the outside, but it's around 6" across (and has no slot for an sd card) and I CANNOT get rid of the "google play store has stopped working/ok" screen no matter what I do. It popped up due to loss of internal memory, but now the memory's so low, I cant even get rid of the screen momentarily when I press ok. I've tried factory resets, hard reset, fastboot screen (where it hangs, but I really don't want to go this route, because it would delete the files I want to keep), hooking up an otg cable to my laptop or micro usb memory stick to try to directly remove the files to help the situation, but I can't even get a screen to stay long enough before the google play store error message reappears. I can't even get into the clear cache areas of either google or the android file system, to clear them, because again, the google play store message keeps blocking everything, and pressing the ok button on it won't move it.
I need the data on this tablet, and at this point, am wondering if the hard drive can be physically accessed by opening the tablet up and shifting the data this way. I also tried downloading some windows software on my win 8.1 Acer laptop to try to retrieve or directly remove the data from the android tablet, but couldn't get past the usb debugging part of the windows software, as it requires you to check the status of the tablet, which again, has access blocked to it by the google play store error message. Or it needs to know the exact model, and os, which I think is lollipop, but am not sure. Is there a way to physically extract the hd or ram or where ever it is from the tablet and use some sort of cable to shift it to either windows or another acer iconia tablet (which I have, but a different model.)?
thanks for any info offered