Samsung Galaxy S5 Active — S5 Microphone & speaker not working ONLY when making and receiving calls. Works in loudspeaker mode.

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Sep 10, 2019, 2:31:11 AM via Website

S5 Microphone & speaker not working ONLY when making and receiving calls. Works in loudspeaker mode.

A few days ago the microphone and speaker stopped working when making and receiving calls. If I turn on loudspeaker I can hear and talk to the caller.

The speaker and microphone work fine for everything else, such as playing music, using the Voice Recorder, etc.

I couldn't find any settings that would fix this. I searched online for this type of problem and tried the suggested fixes but none worked. I then updated to the latest software version and the problem was fixed.

Then 2 days later the problem has re-appeared. Any suggestions please?

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  • Forum posts: 519

Sep 10, 2019, 4:24:35 AM via Website

Could it be that you inadvertently activate the do not disturb?

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  • Forum posts: 3

Sep 10, 2019, 4:57:14 AM via Website

Not "do not disturb" - thanks anyway

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Sep 10, 2019, 7:49:14 AM via Website

First of all, check your volume setting for calls (Voice Call volume). Refer to the screenshot as below.
image

If it is too low, go through your apps installed to check whether some one will adjust the Voice Call volume automatically.

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  • Forum posts: 3

Sep 10, 2019, 8:04:32 AM via Website

Checked the settings - all settings are ok. Problem remains.

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  • Forum posts: 10

Nov 12, 2019, 11:24:13 AM via Website

Thanks for sharing this information with us.

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