Cannot transfer files to or from Moto G5

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Sep 19, 2019, 12:44:44 PM via Website

Transferring files from Pc to Moto G5 works only from time to time, sometimes my Pc will
recognize the phone, sometimes nothing happens.
Ordinarily I use the developer option, and click on the media or picture transfer protocol.
There should be a notification on the phone screen when plugging in a usb-cable, this notification very rarely comes.
Swiping down from the top of the screen does not give any results either.
Any solutions to this?

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Sep 19, 2019, 1:39:40 PM via Website

I want to know about this.

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  • Forum posts: 1,174

Sep 20, 2019, 3:35:31 AM via Website

The notification on the phone screen when plugging in an USB cable very rarely comes. This is unnormal.

So, check the hardware socket-contact on your phone, the socket-contact on your PC, as well as the USB cable at first.

If they are all fine, then check whether the driver on your PC works well if the OS of your PC is Windows 7 or 10.

At last, check if the Android OS on your Moto G5 works fine. Especially, is there some malware running on your device?

Good luck to you.

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Sep 20, 2019, 5:00:03 AM via Website

Do not use a cable. There are a lot of apps for transferring without cable. Portal or Wifile for example

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Sep 20, 2019, 10:06:59 AM via Website

Hello.
It was the cable that must have been faulty. I believed it was ok since the phone charged, connected with this cable through the pc.
Trying another cable, the phone was recognized immediately by the pc.
Thanks for the advice!

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Sep 21, 2019, 3:33:54 AM via Website

ornulv

Hello.
It was the cable that must have been faulty. I believed it was ok since the phone charged, connected with this cable through the pc.
Trying another cable, the phone was recognized immediately by the pc.
Thanks for the advice!

You are welcome.

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Oct 17, 2019, 5:07:06 AM via Website

Android backup software enables user to connect device to computer via WiFi,such as MobiKin.

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Dec 9, 2019, 6:30:14 AM via Website

Also know...

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Dec 9, 2019, 11:11:18 AM via Website

If your Moto G5 can be detected by computer, it's easy to transfer file to or from Moto G5 by using Android mobile manager tool. After lining Moto G5 to computer via usb cable, it will scan your Moto G5 in a short time. Then you can transfer files to or from Moto G5 easily.

— modified on Dec 10, 2019, 10:17:47 AM

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