Authored by:

Have a problem with WhatsApp? Here are the solutions

Authored by: Loie Favre — 3 months ago

WhatsApp is one of the most popular multi-platform messaging apps out there, with roughly 10 percent of human beings on the planet actively using it every month. Given this volume of use, it's clear it gets a lot of things right, but today we will be concentrating on what it gets wrong. If you are experiencing issues, here are some solutions to fix common WhatsApp problems on Android.

Why can't I install WhatsApp?

In order to download the latest version of WhatsApp, you need to have a smartphone running Android version 2.1 or higher. You can check your phone's current Android version in Settings > About Phone.

If you're trying to install the WhatsApp app from the WhatsApp website, you'll need to have 'Unknown Sources' enabled in your security settings. Go to Settings > Security > Unknown Sources to activate it.

WhatsApp Messenger Install on Google Play
WhatsApp now has more than 800 million monthly active users. / © ANDROIDPIT

How do I install WhatsApp on a tablet?

If you have a tablet that only works with Wi-Fi, you will have problems instaling WhatsApp, because you generally need a SIM card and a phone number to activate your WhatsApp account.

The solution to this problem is easily found, but first, a word of caution: playing around with things that aren't normally allowed comes at your own risk. All you need for this is a working cell phone and your phone number, but it's rather a long process, so follow our detailed guide on how to get WhatsApp on your tablet.

androidpit whatsapp tablet
Yes, it's possible to get WhatsApp on your Android tablet too. / © ANDROIDPIT

Why can't I connect to WhatsApp?

Most of the time this problem will be caused by your Wi-Fi connection or the network data connection that WhatsApp is trying to use. If you aren't able to send a message, here are a few solutions:

  • Make sure your phone is switched on (one for the newbies).
  • Install the latest version of the app from the Play Store (link above).
  • Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
  • Make sure that a Task Killer app (a third-party application that will help save energy by shutting down applications) isn't activated or affecting WhatsApp.
  • Empty the app cache (Settings > Applications > WhatsApp > Clear Cache).
  • Finally, the most extreme solution: uninstall the app and then reinstall it.

Why doesn't WhatsApp recognize my contacts?

There are a few reasons why WhatsApp wouldn't recognize your contacts, so here is a simple check list to make sure it does:

  • Make sure you have your contacts' correct contact numbers (the ones they use for WhatsApp).
  • Make sure that they are currently using WhatsApp.
  • Make sure you have the latest version of WhatsApp.
  • In your contact list, make sure all of you contacts are 'visible' and/or 'viewable'.
  • In your contact list, make sure all of your contact groups (friends, family, co-workers, etc) are set to 'visible' and/or 'viewable'.
AndroidPIT WhatsApp contacts show all contacts
Make sure WhatsApp is looking for all your contacts (right). / © ANDROIDPIT

How do I add international contacts in WhatsApp?

We've all been there. You're travelling through South America on your gap year, and you're introduced to that guy in that hostel that you know you'll want to keep in touch with forever. You get his digits, and search for him in WhatsApp, but he's not there...

The solution is simple: when adding international contacts, you must always include the correct regional code (for example, +51 for Peru), even if your current number uses the same code. It might help if the other person does the same for your number also.

How do I block contacts in WhatsApp?

People block contacts for any number of reasons. I'm not here to judge, and if you find yourself in this position the process is very simple. To block a contact, all you need to do is go to the conversation of the contact you wish to block, tap the options button (the three dots), tap 'More' and then tap 'Block'.

You can add all the contacts you want to this black list and then you won't receive any more of their messages. If you later decide you would like to unblock a contact, then you just go back to the same place and choose 'Unblock'.

AndroidPIT WhatsApp block contact daria
Simply tap the three dots > More > Block to block a contact. / © ANDROIDPIT

What does 'Last Seen' mean in WhatsApp?

The 'Last Seen' time stamp simply tells users when you were last using WhatsApp. This does not necessarily mean that you have read all of your WhatsApp messages, only that the application was open.

When you're in WhatsApp and one of your contacts opens WhatsApp, you'll see their status change to 'Online' but again, this doesn't mean they're looking at your messages, just that they have WhatsApp open.

How do I hide my 'Last Seen' timestamp in WhatsApp?

This one is pretty easy. In WhatsApp, go to your Settings, then to Account, then to Privacy. In this menu, tap 'Last Seen' and you can select Nobody from the options that pop up. This means that no one will be able to see the last time you had WhatsApp open. You won't be able to see when your contacts were last online either.

AndroidPIT WhatsApp last seen privacy settings
If you hide your Last Seen time stamp you won't be able to see other people's either. / © ANDROIDPIT

How do I pay for WhatsApp? 

Despite being free to download, WhatsApp does (sort of) cost money. When you register, you'll be informed that you'll have to pay after having one year for free. iOS users get WhatsApp for free for life, but Android users are asked to pay 99 cents per year. Still, I've been using Whats App for three years and have always had my payment deferred...

There are different payment possibilities: Google Wallet and sending a payment link. Some older versions of WhatsApp still support PayPal too.

  • The first will give you the option via your navigator to pay with your Paypal account (if you have one) or by credit card.
  • The second pertains to your Google Wallet account, for which you can subscribe for easier app purchasing (you will need to give Google your bank account information).
  • The third one will send you a purchase link via email.
AndroidPIT WHatsApp payment info pay for a friend
You have a couple of payment options, as well as being able to pay for a friend. / © ANDROIDPIT

What do the blue check marks mean in WhatsApp?

There is a lot of confusion about what the two checks (or tick marks) in your WhatsApp message window mean. If you want a complete breakdown of all the markings in WhatsApp, take a look at our detailed What do the WhatsApp check marks mean? article, which also covers the microphone markings for audio messages.

Here is a quick summary:

  • The clock symbol means your message is yet to be sent from your device.
  • One gray tick means that the message has been sent and has been received by the WhatsApp server.
  • Two gray ticks means the message has been delivered to the intended device.
  • Two blue ticks means that the recipient/recipients have seen the message. (In group conversations, this means when all participants in the group have viewed the message.)

How do I stop people from knowing that I've read their messages?

As of WhatsApp version 2.11.444, you can disable the WhatsApp blue check marks (read receipts) so that users do not know whether you have read your messages. Of course, this works both ways, so only disable this if you're okay with not knowing who has read your messages either. Go to Settings > Account > Privacy > Read Receipts.

andrdoidpit whatsapp blue check tick teaser
Gray checks haven't been read, blue checks have been read./ © ANDROIDPIT

How do I delete my WhatsApp account?

Firstly, deleting your WhatsApp account and deleting the WhatsApp app are two different things. If you make the decision to cut ties with WhatsApp, you can just uninstall if from your device. You will be able to download it again from the Play Store later if you want to, but this is not the same as deleting your account.

  • To uninstall the WhatsApp app from your phone: go to Settings > Apps > WhatsApp > Uninstall.
  • To delete your WhatsApp account entirely: go to WhatsApp > Menu > Settings > Account > Delete My Account  and confirm your phone number. You also have the option to change your WhatsApp number associated with your account here.
AndroidPIT WhatsApp delete my account confirmation
Deleting the app is not the same as deleting your account. / © ANDROIDPIT

How do I disable media auto-download in WhatsApp?

While this is a super handy feature when connected to free Wi-Fi, auto-downloading media shared by your friends is not always the best idea if you are near your data limit. 

To disable this feature, go to Settings > Chat Settings > Media Auto-Download, and configure the options to your preference. Note that voice messages are always automatically downloaded, but their file size is usually much smaller than that of pictures and videos. 

AndroidPIT WhatsApp media auto download settings
It's a good idea not to auto-download all media if you're low on data. / © ANDROIDPIT

How do I share and send any file in WhatsApp?

WhatsApp has a relatively limited number of file types you can send: photos, videos, audio, map location, contact details. Even with those supported file types WhatsApp heavily compresses them. But what if you want to send a PDF or a GIF?

The easiest way to circumvent these limitations is to use an app. One we recommend is called CloudSend, which links to a Dropbox account and then creates short-link URLs to any type of file you want to share, in WhatsApp or elsewhere. Simply grab the app, hit the share menu for the file and choose CloudSend.

AndroidPIT WhatsApp file share cloudsend file options
WhatsApp file-sharing options (left) are limited, but with CloudSend (right) you can share any file via links. / © ANDROIDPIT
CloudSend Install on Google Play

If you have more questions, you can check out our forum or leave your requests in the comments below and we'll update this article with more solutions for your WhatsApp problems.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


Write new comment:
  • My WhatsApp is not loading and downloading also when my friend send me audio it not working at all please help me to solve this problem

  • I have Android version 5.0. After watching any received video through WhatsApp and when I click the device back key, the device stays showing black screen for few seconds then reports "WhatsApp isn't responding, Do you want to close it, Wait/Report/OK"

  • When I try to text using Whatsapp, in the text balloon is a telephone and when i press to text, it rings the number instead...... how do I clear the text balloon


  • Hi,
    What if WhatsApp has stopped working after an update? What should I do?

  • Pls my phone got stolen, so I don't have the chance to delete the app from my phone. The problem is that the people who stole my phone are using my whatapp. How do I get to delete my account since i don't have my phone.

  • I can't block a contact on whatsapp anyone know why? I've gone into settings /account/privacy/blocked/ and every time i click on blocked it just takes me back to the home page on my iphone help anyone?

  • When i send message whatsapp has been stopped why?????

  • Firestone 2 months ago Link to comment

    Hey all, I am using Samsung phone and i wanted to update the latest version, however this is the msg i have received

    "WhatsApp Messenger" is not able to download update due to following error. (While downloading info from the server error detected.[RPC:S-7:AEC-7AC3E-XULB-YYMB4])
    Anyone any thoughts why i am experiencing this? Any advise appreciated! Thank you!

    • Ng hf 2 weeks ago Link to comment

      Hi, u can remove google accounts and delete / clear the cache data in play store , Google service framework... And adding gmail account again. My friend tried. Is working

  • Are you bored with the default green color of whatsapp.. wh=ant some new color..
    then change it by your self..
    Check the procedure here..

  • My whatsapp groups show only me as a group participant and my messages don't reach them as well. What do I do?

  • Hi androidpit i m use whts app masenger

    My isseu is any media file cant downloading error unnable to download

    How to fix
    I tryed reinstall the app but problem not solve

  • My messages are not being sent to the contacts but I can receive the messages, media and everything.
    Please help if anyone can.

  • the phone has power off since last night but i still see the whatapps status running actively this morning, from 9:27am, 11:57pm...
    what is happening now?

  • the phone has power off since last night but i still see the whatapps status running actively this morning, from 9:27am, 11:57pm...
    what is happening now?

  • I m using iphone4.. And I m able to send or recieve voice chat to all my friends of using anroide as well iphone... Butfrom one frnd I m getting voice chat SMS but it's not playing what might b the solution of my problem ...

  • My whatsapp is not working only showing single tick. My friends can see me online, and I also saw them online but my messages cant be delivered. This happened approx 12 hours ago
    Try to reboot, switched on and off airplane mode, even delete and reinstall but still the same result.No problem with APN since it never changed
    Can anyone assist?

Show all comments

This website uses cookies to ensure you get the best experience on our website. More info

Got it!