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Have a problem with WhatsApp? Here are the solutions

Authored by: Loie Favre — 3 weeks ago

WhatsApp is one of the most popular multi-platform messaging apps out there, with roughly 10 percent of human beings on the planet actively using it every month. Given this volume of use, it's clear it gets a lot of things right, but today we will be concentrating on what it gets wrong. If you are experiencing issues, here are some solutions to fix common WhatsApp problems on Android.

Why can't I install WhatsApp?

In order to download the latest version of WhatsApp, you need to have a smartphone running Android version 2.1 or higher. You can check your phone's current Android version in Settings > About Phone.

If you're trying to install the WhatsApp app from the WhatsApp website, you'll need to have 'Unknown Sources' enabled in your security settings. Go to Settings > Security > Unknown Sources to activate it.

WhatsApp Messenger Install on Google Play
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WhatsApp now has more than 800 million monthly active users. / © ANDROIDPIT

How do I install WhatsApp on a tablet?

If you have a tablet that only works with Wi-Fi, you will have problems instaling WhatsApp, because you generally need a SIM card and a phone number to activate your WhatsApp account.

The solution to this problem is easily found, but first, a word of caution: playing around with things that aren't normally allowed comes at your own risk. All you need for this is a working cell phone and your phone number, but it's rather a long process, so follow our detailed guide on how to get WhatsApp on your tablet.

androidpit whatsapp tablet
Yes, it's possible to get WhatsApp on your Android tablet too. / © ANDROIDPIT

Why can't I connect to WhatsApp?

Most of the time this problem will be caused by your Wi-Fi connection or the network data connection that WhatsApp is trying to use. If you aren't able to send a message, here are a few solutions:

  • Make sure your phone is switched on (one for the newbies).
  • Install the latest version of the app from the Play Store (link above).
  • Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
  • Make sure that a Task Killer app (a third-party application that will help save energy by shutting down applications) isn't activated or affecting WhatsApp.
  • Empty the app cache (Settings > Applications > WhatsApp > Clear Cache).
  • Finally, the most extreme solution: uninstall the app and then reinstall it.

Why doesn't WhatsApp recognize my contacts?

There are a few reasons why WhatsApp wouldn't recognize your contacts, so here is a simple check list to make sure it does:

  • Make sure you have your contacts' correct contact numbers (the ones they use for WhatsApp).
  • Make sure that they are currently using WhatsApp.
  • Make sure you have the latest version of WhatsApp.
  • In your contact list, make sure all of you contacts are 'visible' and/or 'viewable'.
  • In your contact list, make sure all of your contact groups (friends, family, co-workers, etc) are set to 'visible' and/or 'viewable'.
AndroidPIT WhatsApp contacts show all contacts
Make sure WhatsApp is looking for all your contacts (right). / © ANDROIDPIT

How do I add international contacts in WhatsApp?

We've all been there. You're travelling through South America on your gap year, and you're introduced to that guy in that hostel that you know you'll want to keep in touch with forever. You get his digits, and search for him in WhatsApp, but he's not there...

The solution is simple: when adding international contacts, you must always include the correct regional code (for example, +51 for Peru), even if your current number uses the same code. It might help if the other person does the same for your number also.

How do I block contacts in WhatsApp?

People block contacts for any number of reasons. I'm not here to judge, and if you find yourself in this position the process is very simple. To block a contact, all you need to do is go to the conversation of the contact you wish to block, tap the options button (the three dots), tap 'More' and then tap 'Block'.

You can add all the contacts you want to this black list and then you won't receive any more of their messages. If you later decide you would like to unblock a contact, then you just go back to the same place and choose 'Unblock'.

AndroidPIT WhatsApp block contact daria
Simply tap the three dots > More > Block to block a contact. / © ANDROIDPIT

What does 'Last Seen' mean in WhatsApp?

The 'Last Seen' time stamp simply tells users when you were last using WhatsApp. This does not necessarily mean that you have read all of your WhatsApp messages, only that the application was open.

When you're in WhatsApp and one of your contacts opens WhatsApp, you'll see their status change to 'Online' but again, this doesn't mean they're looking at your messages, just that they have WhatsApp open.

How do I hide my 'Last Seen' timestamp in WhatsApp?

This one is pretty easy. In WhatsApp, go to your Settings, then to Account, then to Privacy. In this menu, tap 'Last Seen' and you can select Nobody from the options that pop up. This means that no one will be able to see the last time you had WhatsApp open. You won't be able to see when your contacts were last online either.

AndroidPIT WhatsApp last seen privacy settings
If you hide your Last Seen time stamp you won't be able to see other people's either. / © ANDROIDPIT

How do I pay for WhatsApp? 

Despite being free to download, WhatsApp does (sort of) cost money. When you register, you'll be informed that you'll have to pay after having one year for free. iOS users get WhatsApp for free for life, but Android users are asked to pay 99 cents per year. Still, I've been using Whats App for three years and have always had my payment deferred...

There are different payment possibilities: Google Wallet and sending a payment link. Some older versions of WhatsApp still support PayPal too.

  • The first will give you the option via your navigator to pay with your Paypal account (if you have one) or by credit card.
  • The second pertains to your Google Wallet account, for which you can subscribe for easier app purchasing (you will need to give Google your bank account information).
  • The third one will send you a purchase link via email.
AndroidPIT WHatsApp payment info pay for a friend
You have a couple of payment options, as well as being able to pay for a friend. / © ANDROIDPIT

What do the blue check marks mean in WhatsApp?

There is a lot of confusion about what the two checks (or tick marks) in your WhatsApp message window mean. If you want a complete breakdown of all the markings in WhatsApp, take a look at our detailed What do the WhatsApp check marks mean? article, which also covers the microphone markings for audio messages.

Here is a quick summary:

  • The clock symbol means your message is yet to be sent from your device.
  • One gray tick means that the message has been sent and has been received by the WhatsApp server.
  • Two gray ticks means the message has been delivered to the intended device.
  • Two blue ticks means that the recipient/recipients have seen the message. (In group conversations, this means when all participants in the group have viewed the message.)

How do I stop people from knowing that I've read their messages?

As of WhatsApp version 2.11.444, you can disable the WhatsApp blue check marks (read receipts) so that users do not know whether you have read your messages. Of course, this works both ways, so only disable this if you're okay with not knowing who has read your messages either. Go to Settings > Account > Privacy > Read Receipts.

andrdoidpit whatsapp blue check tick teaser
Gray checks haven't been read, blue checks have been read./ © ANDROIDPIT

How do I delete my WhatsApp account?

Firstly, deleting your WhatsApp account and deleting the WhatsApp app are two different things. If you make the decision to cut ties with WhatsApp, you can just uninstall if from your device. You will be able to download it again from the Play Store later if you want to, but this is not the same as deleting your account.

  • To uninstall the WhatsApp app from your phone: go to Settings > Apps > WhatsApp > Uninstall.
  • To delete your WhatsApp account entirely: go to WhatsApp > Menu > Settings > Account > Delete My Account  and confirm your phone number. You also have the option to change your WhatsApp number associated with your account here.
AndroidPIT WhatsApp delete my account confirmation
Deleting the app is not the same as deleting your account. / © ANDROIDPIT

How do I disable media auto-download in WhatsApp?

While this is a super handy feature when connected to free Wi-Fi, auto-downloading media shared by your friends is not always the best idea if you are near your data limit. 

To disable this feature, go to Settings > Chat Settings > Media Auto-Download, and configure the options to your preference. Note that voice messages are always automatically downloaded, but their file size is usually much smaller than that of pictures and videos. 

AndroidPIT WhatsApp media auto download settings
It's a good idea not to auto-download all media if you're low on data. / © ANDROIDPIT

How do I share and send any file in WhatsApp?

WhatsApp has a relatively limited number of file types you can send: photos, videos, audio, map location, contact details. Even with those supported file types WhatsApp heavily compresses them. But what if you want to send a PDF or a GIF?

The easiest way to circumvent these limitations is to use an app. One we recommend is called CloudSend, which links to a Dropbox account and then creates short-link URLs to any type of file you want to share, in WhatsApp or elsewhere. Simply grab the app, hit the share menu for the file and choose CloudSend.

AndroidPIT WhatsApp file share cloudsend file options
WhatsApp file-sharing options (left) are limited, but with CloudSend (right) you can share any file via links. / © ANDROIDPIT
CloudSend Install on Google Play

If you have more questions, you can check out our forum or leave your requests in the comments below and we'll update this article with more solutions for your WhatsApp problems.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

47 comments

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  • Lorenzo 1 week ago Link to comment

    WEIRD problem with Whatsapp: voice notes, randomly, shows the right duration but are cut (example: clip length shown 3:00, actual clip 1:23)

    It's only happening since I've bought a Zenfone 5, with different versions of Whatsapp, and since the first day (so, it's not related to any other app I installed afterwards)

    Any clue?

    • Lorenzo 1 week ago Link to comment

      (BTW, in the example: "actual clip" refers to the audio file actually recorded and sent, which is only a fraction of the full time I spent recording. It's not the correct one.)

  • Jagdeep Singh 1 week ago Link to comment

    Mere whats app account me problm hai ki kabi kabi jab v kisi se chat karta hun to wo online nhi sho hota bt chat hoti rehti hai ya hota kabi kabi hi hai

  • kelvin 1 week ago Link to comment

    Why does the whatsapp message read info time can changes over time? For eg: the info now shown read on 4.20pm but after few hours, the info read time changed to 6.39pm and so on...

  • juan barbosa 2 weeks ago Link to comment

    hi everyone
    whatsapp wasn't recognizing my contacts after i updated to the latest version so i uninstalled it and reinstall it again but now after I check my phone number and my profile name it starts to load and it keeps like that for a long time until the app stops.
    i've tried several times but it doesnt work
    please if any of you can help me I would appreciate it

  • Benjamin 2 weeks ago Link to comment

    Links included in Whatsapp messages are not clickeable (Ex: youtube link). But if I send a youtube link, it works fine. I have an S5 mini.

  • Mahmudul Hasan 3 weeks ago Link to comment

    This is my favorite app.

  • Ashish Gawde 1 month ago Link to comment

    we have a group of our college allumini . now mebers are 100 but we want to add more members. how is it possible?plz help

  • mike davies 1 month ago Link to comment

    whatsapp problem. ALL calls (local & internat) speech delay and reciever has echo.
    O2 network. phone is Galaxy ACE GT-S5830 (Android version 2.2.1 ) ........... 3G.

    ALL the people I call use whatsapp to other people no problem........... Just me.

    Any suggestions please ............ have tried re-installing .... same problem

    Thanks .... Mike

  • Wayne Downey 1 month ago Link to comment

    hi, when i try to open WhatsApp i get this message "unfortunately whatsapp has stopped". i can see messages come in but cant open to read them. could you please help me solve this problem?

    • Er. Aakash software expert 3 weeks ago Link to comment

      your current version of watts app is no longer compatible now ... so first make backup of your complete wattsapp by copy wattsapp folder to sd card and delete folder from internal than uninstall the app and install the latest app from store than copy back to internal ... that's it open app and it automatically backup your data ... in working condition !! if problem solved like follow ask again bye Thanks!!

  • Roya 1 month ago Link to comment

    Hi, I have a question for you. I reinstalled whatsapp on my phone but when I tried to register and get the verification code it didnt send me any messages and when I tried voice verification this message showed up : (you have tried voice verification too many times. Please contact support for assistance). Please help me ....

  • Basit Abbasi 1 month ago Link to comment

    Thanks for the help, I was trying to connect whatsapp while my phone was switched off.

  • akecia 1 month ago Link to comment

    I sent a few messages like two hours ago and they all still only have one check by them. How can i fix this?

    • Er. Aakash software expert 3 weeks ago Link to comment

      The second check comes when your message is received on other end (whom u sent ) once he open wattsapp and read than it turns blue !! Thnx like follow ask again bye!!

  • akecia 1 month ago Link to comment

    So i sent a few messages a few hours ago and they all still only have one check next to them. How do i fix this problem?

  • uche oji 1 month ago Link to comment

    The unanswered question: how to maintain my WhatsApp life when changing phones - easily?

  • Nirel Didi 1 month ago Link to comment

    There is a Huge Update for Disable Whatsapp Calls app! please update the post!

    a lot of languages added and support to 4.0!!

    Didi Proudcts.

  • Jiry Danyel 1 month ago Link to comment

    On my whatsapp messenger, it keeps notifying me that I have unread messages even if all messages have been read. In the past when this happens, I uninstall the app and reinstall to fix it, but now, it doesn't work anymore. Is some hacker doing some phishing on my device or something? Please help as this is simply annoying. Thanks in advance for your response.

    • Denis Gregory 1 month ago Link to comment

      Hi, I had the same problem.
      Go to Settings, Application Manager, All. Look for BadgeProvider, Clear Cache and Clear Data.

      This fixed it for me on Samsung S4.

      You may need to restart phone.

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