My Note 2 cannot access the network. After I made the last call I was able to before the phone started acting up, I pressed the end call button, but the phone call icon remained at the top of the screen as if the call were still taking place. I pressed the end call button a few times before it finally cleared the icon. (The call did end the first time I pressed the end call button...just the icon remained) I called the carrier thinking it was a problem on their end. After walking me through a few steps, the lady said it sounds like the phone has a mind of its own...possibly a virus, and suggested I take it to the store to see what they find. I have had antivirus software. I scanned the phone and found nothing. I tried installing another type of antivirus software, but it didn't find anything either. I tried the factory reset, then the hard reset, and it's still not able to connect to the network. I have four other phones on the plan that are working correctly. It does log into the wifi at home, but cannot access the mobile network or make calls. The phone says it is "preparing network," and the signal strength meter is blank with a red X above it. Do you have any ideas? Thanks!
— modified on Jan 22, 2014 4:18:53 AM