Samsung Galaxy S4 — problems signing in on play store using google account

  • Replies:3
  • OpenNot stickiedUnanswered
  • Forum posts: 2

Jun 11, 2014 7:34:33 AM via Website


Through my work, I recently received the Samsung Galaxy S4. Fantastic smart phone, especially coming from BB.
At this moment I am trying to connect to Play Store via my google account. This is not working at all. The message I get is" could not connect to the google servers try again later".

Any idea's

Sanjai Joseph
  • Mod
  • Forum posts: 578

Jun 11, 2014 8:23:37 AM via App

Goto Settings > Apps > All > Google Play Store > Clear data
check whether the time is correct

Ready To Help You.

  • Forum posts: 2

Jun 11, 2014 8:09:40 PM via Website

thanks for the suggestion. No result.

  • Forum posts: 744

Jun 11, 2014 10:53:39 PM via Website

A few things can cause this but if your phone is totally stock then it could be caused by your APN (mobile data) settings, as some carriers insert a few proxies that can prevent certain logins. Check that your APN settings are correct (check online) or try removing your sim card and connect to google while on WiFi only. This is only a suggestion; there can be many reasons and resolutions for this issue.