I cannot connect to WhatsApp - problem solved

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Scott Adam Gordon 31
Scott Adam Gordon
  • Forum posts: 445

Sep 30, 2014, 11:43:31 AM via Website

If you cannot connect to WhatsApp, try these solutions to fix the problem:

  • Turn Wi-Fi off for a few seconds and then back on (Android Settings > Wireless & networks > Wi-Fi).

  • Upgrade WhatsApp to the latest version: Go to the WhatsApp Play Store page and hit "update".

  • Connect to a different Wi-Fi hotspots.

  • Reboot your phone (power off, power on).

  • Turn Airplane mode on and off.

  • Contact your mobile provider and make sure your APN settings are configured correctly.

  • Make sure that your data is enabled (Android Settings > Wireless & networks > Mobile networks).

  • Go to Settings > Data Usage > Menu button > and make sure "Restrict background data" is unchecked.

  • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy (Homescreen > Menu Button > Settings > Wi-Fi > Menu
    Button > Advanced > Keep Wi-Fi on during sleep) and make sure it is set to "Always" or "Only when plugged in."

  • Delete and re-install WhatsApp (Note: This will erase your chat history. Be sure to run a manual backup beforehand: WhatsApp > Menu button > Settings > Chat Preferences > Backup conversations).

  • Reboot your Wi-Fi Router.

  • Verify that you receive your Google Mail emails on time.

  • Upgrade your Android OS to the latest version for your device.

Let us know if one of these worked for you! :D

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