- Forum posts: 598
Sep 30, 2014, 11:43:31 AM via Website
Sep 30, 2014 11:43:31 AM via Website
If you cannot connect to WhatsApp, try these solutions to fix the problem:
Turn Wi-Fi off for a few seconds and then back on (Android Settings > Wireless & networks > Wi-Fi).
Upgrade WhatsApp to the latest version: Go to the WhatsApp Play Store page and hit "update".
Connect to a different Wi-Fi hotspots.
Reboot your phone (power off, power on).
Turn Airplane mode on and off.
Contact your mobile provider and make sure your APN settings are configured correctly.
Make sure that your data is enabled (Android Settings > Wireless & networks > Mobile networks).
Go to Settings > Data Usage > Menu button > and make sure "Restrict background data" is unchecked.
If you are often connected to Wi-Fi, check your Wi-Fi sleep policy (Homescreen > Menu Button > Settings > Wi-Fi > Menu
Button > Advanced > Keep Wi-Fi on during sleep) and make sure it is set to "Always" or "Only when plugged in."
Delete and re-install WhatsApp (Note: This will erase your chat history. Be sure to run a manual backup beforehand: WhatsApp > Menu button > Settings > Chat Preferences > Backup conversations).
Reboot your Wi-Fi Router.
Verify that you receive your Google Mail emails on time.
Upgrade your Android OS to the latest version for your device.
Let us know if one of these worked for you!