Motorola Moto G — Answering a Call when the screen is locked.

  • Replies:5
  • OpenNot stickiedUnanswered
  • Forum posts: 3

Oct 16, 2014 9:07:16 PM via Website

It may seem to be a simple problem. However, the phone is asleep and and a call comes in. It starts ringing and I am trying to answer it. I expected a password screen to be there but it is not. The phone keeps ringing and I end up missing the call.

Is there an easy way to answer my Moto G when it is asleep?


  • Forum posts: 2

Nov 5, 2014 5:45:23 PM via App

I think you are using third party application... if this then please unistall the third party apk..which you just downloded then that's the solution autherwise it won't happen... OK

— modified on Nov 5, 2014 5:46:59 PM

  • Forum posts: 3

Nov 5, 2014 9:53:07 PM via Website

Good day Arpan,

I presume you mean an app which has something to do with the default phone installed. No I do not have anything like. The only apps
I have installed are used for music or webb access. If there is a particular app you are thinking off please let me know.

  • Forum posts: 746

Nov 5, 2014 10:13:03 PM via App

If it's happening a lot, try safe mode to see if it's an app that's causing the issue. Press the power button and then hold Power off until the Reboot to safe mode window pops up. Tap OK and it will reboot in safe mode (you'll see 'safe mode' in the bottom left). If you can answer calls normally while in safe mode then it's an app that's causing the issue; if the problem prevails then try a factory reset.