Software crash?? or Virus??

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Oct 9, 2015 11:35:03 AM via Website

My Samsung Galaxy S4 has just died without any cause, mid text, fully charged. I took it to the mender and he said he has had a few like this recently and thinks it is a software crash - has anyone else had this experience recently? I wondered if it was a virus as I hadn't downloaded any apps or software updates recently, other than the ones from the apps themselves. Still had quite a bit of memory left too.
Can anyone help?

  • Forum posts: 15

Oct 14, 2015 2:56:46 PM via Website

Did you root the phone?
Installed custom rom ?

Go to recovery mode (volume up+home+power) >> wide cache and try to reboot / wide data and all user data

If you installed custom rom then wide data/system and install another bug free custom rom.