HTC One — HTC ONE M7 - Heat issue? or Faulty Battery? Weird - MAJOR crashing issue

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Nov 28, 2015 8:04:10 AM via Website

Hi, i hope you can help with my issue with my m7 phone.

I have an issue with my phone randomly crashing and shutting down all of a sudden.

For example i may charge it fully to 100% and use it like normal.... then if i decide to watch say a 1 hour video..... it suddenly after some time (varies 30-90 mins) while it is playing it shuts down and goes black, and is not a normal shutdown.

When i try and press the power button it does not switch on... i then plug in and see all charge has been lost and it is at 0-3%??

I really want to get to the bottom of this issue, and hope you could help?

Do you think if i get the battery replaced with a new one it will fix this?
Or is the issue with the motherbaord/cpu/other..... which basically means my phone is not worth repairing and i should bin it?

I hope someone can help as this is a relatively new phone so should have no issues.

Thanks in advance

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Nov 30, 2015 3:22:44 AM via Website

Maybe something wrong with the battery?

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  • Forum posts: 599

Dec 14, 2015 2:21:59 PM via Website

it does get warm, but i dont believe it is an issue.this happened also with my One X, but abou 3-4 months down the road it stopped getting warm, maybe its the battery conditioning or an update that stopped it either way i bet it will be the same for the One

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