- Forum posts: 5
Mar 4, 2016, 7:47:53 PM via Website
Mar 4, 2016 7:47:53 PM via Website
First of all, the app cannot sent or receive messages so I tried to uninstall/install whatsapp to work that out but it is still not working. Apparently is something in my device that makes this app unavailable to connect to internet (specially in this step).
This is what is happening to me: when I tried to set up whatsapp again, after install, I can set and receive de confirmation code correctly (so there's no problem with the connection), but when I try to get the messages backup, appears that problem.
My Wi-Fi and mobile data IS WORKING CORRECTLY.
Please, I need a solution.
I attached some information
Debug info: unregistered
Carrier: Claro AR
Kernel: 3.0.34+ #1 SMP PREEMPT Tue Jan 6 13:08:54 CST 2015
Phone Type: G.S.M.
Network Type: U.M.T.S.
L Distance: 10