Can't transfer Whatsapp chat backup to new phone due to old phone limitations.

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  • Forum posts: 4

Mar 5, 2016 12:10:39 PM via Website

I'm currently trying to transfer my Whatsapp 'chat backup' from my old phone, a Samsung GT-S5830, to my new phone, a Samsung GT-I8200N.

Now, I thought I could just go to Settings/Chats and Calls/Chat backup and hit 'Back up', pop out the SD card, put it in my new phone and, bam, everything would appear when I fired up Whatsapp on the new phone, but no.

After it says it is 'creating a backup on the SD card' and it also does it at 2.00am it then tells me to 'Select a Google account to continue'. Ok, I scroll down a bit to the Goggle Drive section, select 'Account', select my email and it then asks me to install 'Google Play services to back up to Google Drive'.

This is where my problems begin.
I had a hiccup with Google Play Store earlier, while trying to make RAM space on my phone, so I reinstalled the latest version from APK Mirror, however, when I run it it gives me an 'Error while retrieving information from server. [RH-01]'.
So, since this option is closed to me I manually downloaded the 'Google Play Services' from APK Mirror only to be told that I do not have enough RAM space to run it.
My crappy old phone only has 278MB and I have removed, de-cached and forced stopped everything from it.

The other option I have seen is to remove my email account(Gmail). Problem I'm having there is that when I attempt to 'Remove account' the phone tells me that it is 'required by some applications' and that I should do a factory default reset.

I fear that if I do a factory reset then I will lose my Whatsapp chat data - rock and a hard place.

Why isn't the info, in the first instance, not being offloaded from the SD card to the new phone? I can see my contacts and group chats but not my individual chats, which are the most important.

Any ideas?

Tom.

  • Forum posts: 78

Mar 5, 2016 3:26:47 PM via Website

Hey Tom

You can find whats app chat backup in either device storage or SD card
within folder Whatsapp > Databases
Its where all your chat is stored and

Whatsapp > Media
where all media files, video etc are stored

I advice you make a whats app chat backup from whats within in the SD/device storage
than copy whole whats app folder to the new device place it in device storage than install whats app and make account with the same no.
this may detect your backup and restore it
this method worked for me once try it
Good luck

If you have make backup in google drive than dont worry when you make an account in whatsapp it will detect it if you are using same google account in that device

Tell me if it worked for You

  • Forum posts: 26

Sep 23, 2016 7:51:19 AM via Website

I don't know wether it can or not, you can try mobile transfer tool to transfer Whatsapp chat backup to new phone. There are lots of such tools online, just google it.

— modified on Sep 26, 2016 4:19:26 AM

  • Forum posts: 4

Sep 23, 2016 8:25:12 AM via Website

Thanks for the input from both of you. I can't remember now but I did get this sorted out eventually and all is working fine now with all history/data intact.

Cheers,
Tom.

  • Forum posts: 19

Nov 11, 2016 10:11:32 AM via Website

Once you remember, please share us with your experience. Thanks.
To transfer WhatsApp chat history to new phone with ease, using transfer tool is the best way based on my experience.
Recommend you a video tutorial: Transfer WhatsApp from Android to iPhone 7(plus) and etc.
PS: It also works on Android to Android, iPhone to iPhone.