Motorola Moto G — Android File Transfer not working between Moto G (2015) and MacBook Pro

  • Replies:4
  • OpenNot stickiedUnanswered
  • Forum posts: 6

Mar 21, 2016 10:51:41 PM via Website

I installed Android File Transfer on my MacBook Pro to move files between it and my Moto G 2015. The first time I used it, I was able to transfer some files but I kept getting this window saying, "

Can’t access device storage
If your device’s screen is locked, disconnect its usb cable, unlock your screen, and then reconnect the usb cable."

Since then, I just get the message.

Any ideas?


  • Forum posts: 6

Mar 25, 2016 1:38:46 PM via Website

Thanks! I'll check that out, but I figured out (by accident) that I had to touch notifications and there I was given options that made it work.

  • Forum posts: 12

Nov 7, 2016 9:08:40 AM via Website

There're some special designed android file transfer apps to transfer data between your phone and computer

— modified on Nov 16, 2016 9:33:13 AM