blackview bv5000 sound problem help !!!

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Aug 7, 2016 10:43:01 PM via Website

hi does anyone know how to fix sound and speaker problems on a bv5000 ? worked for a week now
nothing,no sound notifications,no ringtones, vibration works but no sound,tried factory reset no joy,
reboot no difference, tried every setting on phone but can't get sound, please help, any ideas ?