Honor 6 Plus — How to remove files from a SAFE folder on my internal storage?

  • Replies:6
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  • Forum posts: 1

May 30, 2017 12:36:53 AM via Website

I have moved some audio files from the SD card to a safe in my internal storage, I now need to share the files and cannot see them in the original folder just the safe. In the safe I can see no options to copy or share only remove or delete. Any ideas?

  • Forum posts: 1

May 30, 2017 2:05:34 PM via Website

Thanks for your reply James, I have solved this issue now. The safe folder is a folder that you can place documents in that can only be accessed by a fingerprint or password and is encrypted. The menu gives you 2 options to remove or delete, the items I had moved to the safe were very important and I was concerned I would lose the files. By selecting the remove option, i was given the option to replace the files in a new folder of my choosing. So all good and I have the files back on my SD card.

  • Forum posts: 2

Aug 18, 2017 12:23:20 PM via Website

Today, for the first time in several months, I have tried to open my Safe, which is found in the Files app, to retrieve some documents but had a message saying "PE-TL10 not found. Choose another Safe?" Wtf?!!!
Can anyone help? I have many bank and legal documents stored there and do not want to lose them. :(

  • Forum posts: 99

Aug 19, 2017 7:21:37 AM via Website

If there is an safe or private folder then you can't access them publicly without unlock that folder with code or something.

  • Forum posts: 2

Aug 19, 2017 8:26:43 PM via Website

Thanks, but I'm fully aware of needing to enter my security code to open my Safe app. The problems lies in my Safe, with all its contents, has disappeared from view. When I attempted to open it the message "Safe Not Found" popped up. I've been using it for months without problems. :(