Incoming call sound problems

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Jul 1, 2017 1:33:46 PM via Website

I have a Sony Xperia Z5 on the Three network. When I receive calls the caller can hear me, but I can't hear the caller. Is this likely to be a setting I have wrong or a fault with the 'phone?

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Jul 2, 2017 4:33:58 PM via Website

It seems a fault with the phone. Perhaps you have to contact customer service center.

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