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Android KitKat problems and how to fix them

Authored by: Kris Carlon — 4 months ago

Android KitKat is the most popular Android version around right now, running on roughly 40 percent of devices. But it has its problems. We've had more experience with many of these Android KitKat issues than anyone really deserves, but we learned some valuable lessons in the process. So we've compiled this list of the most common KitKat problems and how to fix them. Join us, friends, for a walk down Android KitKat troubleshooting lane.


AndroidPIT Galaxy S5 Lollipop KitKat
All Android versions have their problems. Today we deal with KitKat's. / © ANDROIDPIT

1. Android KitKat battery drain

Battery issues following a firmware update are pretty much par for the course, so don't despair. KitKat battery drain was the first KitKat problem we encountered too. It tends to settle down after a short while, but you can help this particular issue disappear more quickly. Give our tried and true solutions (in order of severity) a go:

  • Pull the battery for 30 seconds and reboot.
  • Assess the apps that are causing the problems by checking your battery usage stats in settings (either reinstall them on the new firmware or remove them).
  • Recalibrate your battery with an app called Battery Calibration (you'll need root access for this).
  • Clear your system cache. This is done through Recovery Mode, specific to your device. Search AndroidPIT for individual tutorials.
  • Finally, the only remaining option, but the one that always works best, is a factory reset. Do not reset your phone until you have backed up all your important data though.
Battery Calibration Install on Google Play

2. Android KitKat Wi-Fi connection problems

Android KitKat Wi-Fi connectivity problems were also high on our list. We even encountered problems with call connections and 3G/4G data. The quickest and easiest way to fix this problem is to try toggling your data and Wi-Fi connections on and off or switch Airplane Mode on and off again.

Alternatively, you can go into your KitKat Wi-Fi settings and tap the connection, then tap Forget and then add it fresh. You can also try switching frequency bands. If all of this doesn't work, you might have to resort to flashing the latest radio file for your device. You can also try our guide to boost your phone's Wi-Fi to solve your KitKat Wi-Fi connection problem.

AndroidPIT Advanced Wi Fi Settings
You can forget connections in your Wi-Fi settings, or switch between Wi-Fi frequencies (right). / © ANDROIDPIT

3. Android KitKat ''Unfortunately Gallery has stopped''

While this KitKat issue made headlines on the Galaxy S3, it caused problems for plenty of other people too and we frequently got asked how to fix it. On the Galaxy S3, the fix was simply to disable the Paper Artist app. To do this, just go to Settings > App Manager and locate Paper Artist. Tap it and then tap Disable. It will now appear in a Disabled tab in your App Manager (and can be enabled again at any point).

On other devices, KitKat troubleshooting is equally simple. Just clear the cache for the Gallery app. Go to Settings > Apps > Gallery and clear the cache. If the problem persists you can also clear the data for the app, but make sure you have all your photos safely backed up before you do so. You can also try uninstalling the app and re-installing it – or another one – if things are still crashing.

AndroidPIT KitKat Gallery Photos
A constantly crashing gallery is a massive pain, whichever app you use. / © ANDROIDPIT

4. Android KitKat random reboots

A random reboot is when your phone just crashes and restarts without you doing anything and it was the most annoying of all Android KitKat problems. Sometimes it happens regularly, sometimes it happens because of a particular action or app, but it's never cool. There's a million reasons why random reboots might occur, but the easiest way to clear them up is to just wipe your device.

Copy your important files over to your computer with a USB cable and use a backup app or cloud service to keep everything safe. You can also use a computer-based solution like Helium that doesn't even require root for a full system backup.

Once you have your backup, just go to the Backup and Reset section of your device's settings and follow the steps. It's much simpler to just restore your data on a fresh device than to spend weeks tinkering to find out how to fix the Android KitKat reboot problem. If you need help saving your stuff, follow our guide on how to backup up everything on Android.

samrtphone usb laptop
If backups sound too technical you can always do it the old fashioned way. / © ANDROIDPIT

5. Android KitKat SD card access broken

A broken SD card on Android KitKat is sadly there by design (thanks Google), but there are ways around the problem. You can read our tutorial on how to save to the SD card on KitKat, or you can grab one of a number of ''save to SD card'' apps in the Play Store. The only issue is that you will need to have root access to make this happen. You can also check out how to fix KitKat SD card write problems. Fortunately, Lollipop fixed the SD card problem on KitKat.

6. Android KitKat wake-from-sleep lag

There's a few issues here. The first fix could be a simple as going to your settings and lock screen widgets and switching from personal message to clock (or clock to personal message and back again). Alternatively, you can turn off your lock screen effect.

Various manufacturers issued patches for just the Android KitKat wake-from-sleep bug, so go to your Settings > About Phone > Software Update screen and make sure you have the most current version of KitKat for your device. If that still hasn't fixed the problem, you should ask your carrier how to fix it on their support site.

AndroidPIT Nexus 5 Lollipop lock screen widget
Lock screen widgets can be the cause of a delayed wake-from-sleep response. / © ANDROIDPIT

7. Android KitKat ghost download notifications

This was originally a Jelly Bean problem, but it found its way into KitKat for some users as well. Fortunately it's a super easy fix: just open your app drawer, find the Downloads app and delete all downloads present.

Of course, you'll want to back these up first if you want to keep them. You can also go into Settings > Apps > Downloads and clear data. That should get rid of ghost notifications on Android KitKat once and for all.

AndroidPIT S3 Download Manager
Simply clear your Downloads folder to kill KitKat's ghost notifications. / © ANDROIDPIT

8. Android KitKat mobile data and LTE issues

If mobile data fails, or it doesn’t automatically connect when turning off Wi-Fi or leaving a Wi-Fi area, there’s a couple of things you can do to troubleshoot the problem. The first is to simply toggle Airplane Mode on to disrupt all connections – and failed attempts – and then turn it off again. This will frequently result in the connection being made. The next thing to try is to restart your phone. If that doesn't work either you might want to call your provider and ask for network assistance.

androidpit airplane mode
A quick toggle of Airplane Mode fixes lots of connection problems. / © ANDROIDPIT

9. Android KitKat GPS problems

GPS issues are another regular update bug. To fix this particular KitKat issue, go into Settings > Location and ensure that Location Access is turned on and switched to High Accuracy. Toggling through different settings can occasionally fix the problem, but if it doesn't you might want to download an app from the Play Store to diagnose your Android KitKat GPS problem. Give GPS Status & Toolbox a shot. Definitely worth a try if you feel like your GPS isn't up to par. We've got more tips to improve GPS signal.

GPS Status & Toolbox Install on Google Play

10. Android KitKat problems system-wide

Sometimes the problems are so widespread that trying to fix each one individually is impossible. In these cases – when everything is about to meltdown along with your patience – the best trick is to just do a factory reset. It may sound scary but it's no big deal. Just make sure you back up your important data first.

Once you're all safely backed up, go to Settings > Backup and Resat and follow the steps. Once your phone restarts you can restore your apps and data and carry on, bug-free. Personally I always backup before an update, factory reset, update and then restore just to avoid the usual plethora of problems.

AndroidPIT Galaxy S2 Factory Reset
When all else fails, a factory reset is your best bet. Just backup first. / © ANDROIDPIT

General advice

Before flashing any new firmware, official or otherwise, you should always do a backup, of your photos, music and documents as well as apps and data. This means that your important stuff is already safe before anything bad can happen. It's always a good idea to regularly back up your data.

It's also wise to avoid installing a new update straight away. Just let the notification sit there for a few days and come visit AndroidPIT or do some Googling to see if it is causing widespread problems before you commit to it. Being aware of the problems and fixes before they affect you will save a lot of headaches.

Finally, you can follow my method: backup your data, factory reset your device, install the update on a fresh system and then restore all of your apps and data. I do this automatically these days and it only takes half an hour. I figure that's a wise investment of my time and I very rarely suffer from bugs after an Android update (except those nasty ones baked into the update itself).

Any Android KitKat troubleshooting you need help with? Have you fixed these KitKat issues differently?

Kris Carlon comes to the AndroidPIT Editorial Team via a lengthy period spent traveling and relying on technology to keep him in touch with the outside world. He joined the Android community while resurfacing in civilization back in 2010 and has never looked back, using technology to replace his actual presence in other people's lives ever since. He can usually be found juggling three phones at once and poring over G+ posts, Reddit and RSS feeds.


Write new comment:
  • I have an android kitkat tablet. it was dropped..crack in right hand with some things but not there any thing i can do to fix it..this is just the tablet...thank you

    • If a part of your screen does not respond than you have to replace the digitizer which is not expensive though. Good luck

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