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Google Play Store not working? Here's what you can do

Authored by: Loie Favre — 2 months ago

Each Android user has probably experienced the Google Play Store crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store doesn't open and wondering "is the Play Store down?", here we've got the solutions to those times when Google Play doesn't work for you.

1. Clear the Google Play Store cache

In most cases when the Play Store's faltering, you just need to empty the app's cache. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded; in short, it helps the Play Store load quicker. To empty the cache:

  • Go to Settings > Apps. Tap All > Google Play Store then finally tap the Clear Cache button.
AndroidPIT Google Play Store app info
On the Play Store app , you can delete the cache, data and uninstall updates. / © ANDROIDPIT

2. Clear out your Play Store data 

Along similar lines to - but more drastic than - the first tip is deleting the data from the Play Store. This sets the app back to square one and gets rid of your saved information - hopefully including whatever was glitchy data was causing the problem.

  • As with the previous tip, go to Settings > Apps > Google Play Store but this time tap Clear Data.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will do more harm than good to your Play Store app, so it makes sense to uninstall an update.

  • Go to Settings > Apps > Google Play Store then tap the button that says Uninstall updates.This will revert Google Play back to the original version (as it appeared when it was first installed on your device),
  • Next, you'll need to find an older - but still recent - version of the Play Store app to download. The best way to do this is by going to the Google Play Store page on APK Mirror and download it from there.
  • If you need more help with installing the Play Store APK, read our guide on how to do it.
androidpit play store apk mirror
You can find previous Play Store versions at APK Mirror. / © ANDROIDPIT

4. Clear data and cache on Google Play Services

If Google Play Store is the beating heart of your Android device, then Services is the soul - that enigmatic background process that brings the scattered pieces together and makes them greater than the sum of their parts. In other words, Play Services allows apps to communicate with different parts of your device - letting them sync, send push notifications and so on. Play Store problems could stem from an issue with Google Play Services. 

  • Go to Settings > Apps > All > Google Play services then tap  the ‘Empty Cache’ button. If that fails to solve the problem, come back to this page and tap the Clear data
AndroidPIT Google Play Services
Go to the Google Play services page, then scroll down and tap 'Clear cache' or 'Clear data' / © ANDROIDPIT

5. Reset your Google account on your phone

We're coming now to the slightly more drastic solutions. If your Play Store app still isn't working, then you may need to refresh your Google account on your Android device. In other words, remove your account from your device then add it again.

  • Go to Settings > Accounts  then tap Google under manage accounts. 
  • Tap the Google account you want to remove, then tap the menu icon (three dots) at the top right and tap 'Remove. Do this for every Google account on your device. 
  • Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
Removing your Google account then re-adding it could fix your Play Store problems. / © ANDROIDPIT

7. Perform a Factory Data Reset of your smartphone

If you're still facing problems at this stage and have checked our guide for solving common Google Play Store error messages, then you may have little choice but to do a factory reset. Be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

  • First, make sure all your smartphone data is backed up. To do this, go to Settings > Backup & reset then make sure the 'Back up my data' slider is on. Tap 'Backup account' to select which account you want your data backed up to.
  • Once you've done this, in the Backup & reset menu tap Factory data reset at the bottom. Confirm that you want to do this, and you phone will be as good as new. Your backed up data will be restored when you log back into your Google account.
AndroidPIT Nexus 6 Factory Reset confirm
Make sure you've selected 'Back up my data' before performing a factory reset. / © ANDROIDPIT

8. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix.

  • Go to your preferred file manager, then navigate to system/etc/hosts and select the Edit option (this will vary between devices).
  • Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot your device, re-add your Google account and your Google Play Store problems should be fixed.

Did these work for you? Do you have any other advice to get the Google Play Store working again? Let us know in the comments.

Updated by Robert Zak on July 14, 2015

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

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Write new comment:
  • Lottie Haruko 2 hours ago Link to comment

    i tried everything, even update sysrptem, but it never work...
    every time i try to use it, it exit !

  • Donald 1 day ago Link to comment

    Hi i read the post but i cannot even use a valid mail to connect to the play store it always says that connection couldn't establish please guys help me fix it :(

  • Tim Newton 1 week ago Link to comment

    I could not start the google play app. After reading through these instructions and following most of the (except a full reset) I noticed that the download manager on my phone has been disabled. I re-enabled it and my issue was solved! Hope this will be of use to someone else.

  • Shyam 1 week ago Link to comment

    Thank you. "unfortunately google services ..." problem issue solved by downloading the latest apk and installing it. I went through many websites but the solutions here clear and crisp. I was about to trash my phone but now working fine.

  • Abdul Halim 2 weeks ago Link to comment

    How open Google play store

  • Rossella A 2 weeks ago Link to comment

    I've tryed all steps above, it doesn't work. All apps still shuts down, can't open any browser, google play services, google play store, gmail etc keep crushing.

  • Smritikana Ghosh 3 weeks ago Link to comment

    Please help

  • Smritikana Ghosh 3 weeks ago Link to comment

    Where is preferred file manager

  • Shujaat ali 1 month ago Link to comment

    Hey thanks its work for me i just downlaod apps store and install it 😜

    • Anu d 3 weeks ago Link to comment

      No connection ...retry what play store stays is fine...browsers working fine ....have tried few of the above tricks .no use ...plz help

  • Jackie 1 month ago Link to comment

    Hi I kept getting errors in google play store and somehow uninstalled it. When I try to reinstall it from google it doesnt allow me help pls ......

  • Viraj Kaluarachchi 1 month ago Link to comment

    Many thanks.. it works for me.... 👌

  • barber blacksheep 1 month ago Link to comment

    Hmmm. I don't have anything installed...and I can't get into GP to install anything..but a nice wee arrow thing is slowly hypnotising me into acceptance of this.

  • Mack K 1 month ago Link to comment

    My version of google play services is different from yours in the picture and has different options. I can't "clear data"; only cache. Other options are Manage, uninstall or stop. My prob is my Galaxy S is trapped in an unintentional wrong google acct log in attempt. I was in the right acct, tapped my other google acct in play store drop down list bcuz I just wanted to see a list of apps assoc'd with it. Instead, I got a pop up asking me to accept or decline google TOS. If I click decline, it closes Play Store. I don't want to click accept because I don't want that acct's data on this phone. So what do I do? Already tried clearing google play store app cache and even stopping and restarting the service. Maybe wipe the phone cache partition?

  • Hoi Kay Li 1 month ago Link to comment

    Help! All my Google Services on my Android Phone have stopped working and I can't remove my account or factory reset the phone.

    Tech info:
    Moto G (1st gen)
    Android 5.0.2 (lollipop)
    1 GB ram
    8 GB storage
    Carrier : Lycamobile

    • Dar Hunain 1 month ago Link to comment

      Go to my files or files manager internal memory scrol down find whats app than media than images and videos delete all the sent data from whats app and problem solved. Try this

  • manish nair 1 month ago Link to comment

    i was getting error 194 on downloading apps from paystore so i uninstalled the updates but it alws get updates everytime !!!!!!!!!! and then i face same 194 errors..what shud i do ? why playstore seems to update itself again and again

  • Adil Ghafoor 1 month ago Link to comment

    Hi when I attempt to sign in on Google play it says there was a problem with Google servers can someone please help me

  • Gabriel Ortiz 2 months ago Link to comment

    I've reset my phone and also cleared the play services but my Google play won't work as well as only other Google logins

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