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Google Play Store not working? Here's what you can do

Authored by: Loie Favre — 2 weeks ago

Each Android user has probably experienced the Google Play Store crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store doesn't open and wondering "is the Play Store down?", here we've got the solutions to those times when Google Play doesn't work for you.

1. Clear the Google Play Store cache

In most cases when the Play Store's faltering, you just need to empty the app's cache. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded; in short, it helps the Play Store load quicker. To empty the cache:

  • Go to Settings > Apps. Tap All > Google Play Store then finally tap the Clear Cache button.
AndroidPIT Google Play Store app info
On the Play Store app , you can delete the cache, data and uninstall updates. / © ANDROIDPIT

2. Clear out your Play Store data 

Along similar lines to - but more drastic than - the first tip is deleting the data from the Play Store. This sets the app back to square one and gets rid of your saved information - hopefully including whatever was glitchy data was causing the problem.

  • As with the previous tip, go to Settings > Apps > Google Play Store but this time tap Clear Data.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will do more harm than good to your Play Store app, so it makes sense to uninstall an update.

  • Go to Settings > Apps > Google Play Store then tap the button that says Uninstall updates.This will revert Google Play back to the original version (as it appeared when it was first installed on your device),
  • Next, you'll need to find an older - but still recent - version of the Play Store app to download. The best way to do this is by going to the Google Play Store page on APK Mirror and download it from there.
  • If you need more help with installing the Play Store APK, read our guide on how to do it.
androidpit play store apk mirror
You can find previous Play Store versions at APK Mirror. / © ANDROIDPIT

4. Clear data and cache on Google Play Services

If Google Play Store is the beating heart of your Android device, then Services is the soul - that enigmatic background process that brings the scattered pieces together and makes them greater than the sum of their parts. In other words, Play Services allows apps to communicate with different parts of your device - letting them sync, send push notifications and so on. Play Store problems could stem from an issue with Google Play Services. 

  • Go to Settings > Apps > All > Google Play services then tap  the ‘Empty Cache’ button. If that fails to solve the problem, come back to this page and tap the Clear data
AndroidPIT Google Play Services
Go to the Google Play services page, then scroll down and tap 'Clear cache' or 'Clear data' / © ANDROIDPIT

5. Reset your Google account on your phone

We're coming now to the slightly more drastic solutions. If your Play Store app still isn't working, then you may need to refresh your Google account on your Android device. In other words, remove your account from your device then add it again.

  • Go to Settings > Accounts  then tap Google under manage accounts. 
  • Tap the Google account you want to remove, then tap the menu icon (three dots) at the top right and tap 'Remove. Do this for every Google account on your device. 
  • Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
googleaccount1
Removing your Google account then re-adding it could fix your Play Store problems. / © ANDROIDPIT

7. Perform a Factory Data Reset of your smartphone

If you're still facing problems at this stage and have checked our guide for solving common Google Play Store error messages, then you may have little choice but to do a factory reset. Be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

  • First, make sure all your smartphone data is backed up. To do this, go to Settings > Backup & reset then make sure the 'Back up my data' slider is on. Tap 'Backup account' to select which account you want your data backed up to.
  • Once you've done this, in the Backup & reset menu tap Factory data reset at the bottom. Confirm that you want to do this, and you phone will be as good as new. Your backed up data will be restored when you log back into your Google account.
AndroidPIT Nexus 6 Factory Reset confirm
Make sure you've selected 'Back up my data' before performing a factory reset. / © ANDROIDPIT

8. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix.

  • Go to your preferred file manager, then navigate to system/etc/hosts and select the Edit option (this will vary between devices).
  • Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from 127.0.0.1 to #127.0.0.1). Reboot your device, re-add your Google account and your Google Play Store problems should be fixed.

Did these work for you? Do you have any other advice to get the Google Play Store working again? Let us know in the comments.

Updated by Robert Zak on July 14, 2015

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

104 comments

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  • Sammy Brady 2 days ago Link to comment

    Hi I'm Samantha but everyone calls me Sammy. I've got a rooted Samsung Galaxy Tab 3, 7 inch WiFi. I have gone in to system/etc/hosts to change second IP address on the tablet as my tablet will not let me sign in to google account as it keeps saying something about WiFi not being strong enough and to use a stronger signal or connection error but i can get on to the internet though. at the moment i'm in root explorer on my tab and i'm seeing 2 sets of IP addresses. one is: 127.0.0.1 and second one is: 127.131.***.** android.clients.google.com, is it the second IP address to put a # next to as i'm new to this. Thanks

  • Ivo Moreira 4 days ago Link to comment

    Hi. I'm brazilian and I am really sorry for my poor english. But, anyway, I'll try to explain my bad situation clearly.

    Well... I think my Google Play is not working 'cause I uninstalled the system apk "Downloads". Now, when I try to download some app from Play Store, it starts the download, but the same keeps at the "blue line process" looping ad infinitum.
    So, how do I get the system file for Android 4.1.2, for me to solve my problem.
    After all, the apk is not available on Play Store to download and, even if it does, I just can't download anything! What a shit!
    Please, someone, give me a link to get this file. It's all I ask!

    Att.,
    Ivo

  • De Joaqs GC 4 days ago Link to comment

    Hi - so for over a month and half I have not been able to get into Play Store and the internet icon is grey - not the typical blue colour. I have followed your suggestions - even to the point of resetting my device. That did not work. When I got to the point of setting up a Google account and entered my existing account it said "android device may not be provisioned for data services". So i decided to set it up with a new account - but that did not work either. And the icon is still grey. So....I went to your page detailing how to download and install the latest Google Play Store APK.... BUT that has not worked either.
    Now I am left with a tablet that has been wiped, no access to anything Google - BUT i can access the internet. This is most frustrating to say the least. Any ideas? Please!!

  • Trish Heart 6 days ago Link to comment

    Been having this issue for a couple days now. Even have a cache cleaner.. but apparently it doesn't work well. I deleted the cache of google play and now I can download everything I was trying to previously. Yay.

  • Edgar Fisch 1 week ago Link to comment

    I have tried all of these many times over. Play store and gallery continue to crash.

  • Augusto 1 week ago Link to comment

    Warp News .... dont read any news... just listen to it!
    @Warp_App on twitter

  • shelly alison 2 weeks ago Link to comment

    LG-G3-D852

    Lost and screwed.

    I am a new android user (1 month), and something is very very wrong with my phone. It's too late for me to exchange it, so I have no clue what to do.

    No google products will let me sign in, or use them. Play store, email, maps... nothing. All I ever get is that stupid:

    "Can't establish a reliable connection to the server. This could be a temporary problem or your android device may not be provisioned for data services. If it continues, call customer service."

    I've tried EVERYTHING possible that I could find. I've reset my phone like 20 times, I tried to root so I could do the "host" instructions, but I can't figure how to install the file. I tried to sideload using Dropbox, but when I try to extract the file, my phone can't/won't read it.

    I'm pretty much screwed. Brand new phone, and all I can seem to do is make calls and send texts. I'm hoping someone here with the brains for this can help me. Everyone here seems pretty helpful, and that's certainly great for me, but when you reply, can you please use the kiss rule?

    Thanks bunches and bunches, shelly.

    • Sophia 6 days ago Link to comment

      I'd suggest you to do a hard reset on your phone (google how to do it, because it's different on each model), and if it doesn't work (but I think it will) do call costumer service, or take it to technical assistance (you should find addresses on the LG site).
      Also, you are trying to root the wrong way; make sure you find a good tutorial to follow. But WARNING!!!!1!!111! Don't do it yet, it voids your warranty permanently! Only root your phone if technical assistance can't help you in any way or they won't be able to help you later.

  • Mike Whaley 2 weeks ago Link to comment

    Deleting the Play Store updates and going back to original version worked on my LG Volt 2. Problem is Google Play Store keeps reinstalling the updates so I have to do it each time I want to download an app.

  • Ryan Stutzman 2 weeks ago Link to comment

    Thanks! Deleting Google Play services cache + data and rebooting fixed it for me.

  • Enkrypt 2 weeks ago Link to comment

    Hello what I did when I tried all the above and yield ntin was to download host editor and add 2 host; 1st is 127.0.0.1 and the second was 127.232.0.7 plz its for rooted android device only

  • Jaja 3 weeks ago Link to comment

    Samsung galaxy tab, requires me to input anumerical only password , which i dont know what, it prevents me to open my google playstore.

  • Abhirup Das 3 weeks ago Link to comment

    one morning the notification suddenly appeared on my moto e gen 2 which comes with lollipop that process.gapps.com not working and then I found that play services version 6.5.99 was missing. I again installed play services from an unknown server and after that every 2 secs a message appears that process.com.google not working.when I disable play services the message goes.how do I get back play services now.plz help

    • cheikh ahmed 2 weeks ago Link to comment

      That's exactly what happened to me ,and even a Factory reset didn't fix it for i seriously don't know what to do at this point ,i froze (disabled) all of google play services and play store with titanuim backup and that worked ,now i can't use any app that depends on google play services and when i try to enable it (defrost) the problem comes back, so let me know please if you knew anything about this problem and the way to fix it.

  • David Forster 3 weeks ago Link to comment

    Its to do with location services. If you turn the location service off then the error message will also stop. But what if you want to use maps? Go into the location settings and change the high accuracy mode which uses wifi and gps, to gps only. For me at least, this eliminated the error message and still allowed location to work for navigation.

  • Simone Ellis 1 month ago Link to comment

    Are yo kidding me! I went weeks without google play store after rooting my xperia L. The last suggestion with putting # in the numbers worked. Now though it keeps saying my Google play stopped working when I tried to update or download an app .

  • Junaid Shah 1 month ago Link to comment

    it did nothing

  • Abhineet Singh Kaler 1 month ago Link to comment

    hmmnnn so u play plants vs zombies2

  • Mati 1 month ago Link to comment

    If anyone can help me this is the first time this happened to me but all my google apps play store, google search engine etc. do not work and when i click on them it just show me a blank page. I have reset my phone and the rest i cannot take my memory card out because i have a HTC one m7.I have checked multiple forums and done everything above except from the factory reset. Please HELP!!!

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