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Google Play Store not working? Here's what you can do

Authored by: Loie Favre — 1 month ago

An Android user who hasn't experienced the Google Play Store crashing and burning is a rare species indeed. Whether the problem is a error message when downloading apps, or that the Play Store simply won't open, we have the solutions. Here's what you can do when the Google Play Store doesn't work for you.

First, we recommend taking a look at our article that explains what the various Play Store error messages mean. Then try our tips below. 

1. Clear the Google Play Store cache

In most cases, you can stop the Play Store faltering just by emptying the app's cache. The cache is a storage area that temporarily holds data so it can be quickly retrieved without needing to be reloaded. To empty the cache:

  • Go to Settings > Apps. Tap All > Google Play Store then finally tap the Clear Cache button.
AndroidPIT Google Play Store app info
In the Play Store app, you can clear the cache, clear data and uninstall updates. / © ANDROIDPIT

2. Clear out your Play Store data 

Deleting your data from the Play Store works along the same lines as our first tip, but is more drastic. It sets the app back to square one and gets rid of your saved information, hopefully including whatever glitchy data was causing the problem.

  • As with the previous tip, go to Settings > Apps > Google Play Store, but this time tap Clear Data.

3. Uninstall Play Store updates

Sometimes an update to your Play Store app will do more harm than good. If you think that's the case, it makes sense to uninstall that update.

  • Go to Settings > Apps > Google Play Store, then tap the button that says Uninstall Updates.This will revert Google Play back to the original version (as it appeared when it was first installed on your device),
  • Next, you'll need to find an older – but still recent – version of the Play Store app to download. The best way to do this is by going to the Google Play Store page on APK Mirror and download it from there.
  • If you need help installing the Play Store APK, we have a guide on how to do it at the link.
androidpit play store apk mirror
You can find previous Play Store versions at APK Mirror. / © ANDROIDPIT

4. Clear data and cache on Google Play Services

If Google Play Store is the beating heart of your Android device, then Google Play Services is its soul. Play Services is the enigmatic background process that brings the scattered pieces together and makes them greater than the sum of their parts. In other words, it allows apps to communicate with different parts of your device, enabling them to sync, send push notifications and so on. It is possible that Play Store problems could stem from issues with Google Play Services. To solve them: 

  • Go to Settings > Apps > All > Google Play services then tap the Clear Cache button. If that fails to solve the problem, come back to this page and tap the Clear Data button.
AndroidPIT Google Play Services
Go to the Google Play services page, then scroll down and tap 'Clear Cache' or 'Clear Data' / © ANDROIDPIT

5. Install the latest version of Google Play Services

Another thing that may help is to download and install the latest version of Google Play Services. The most current version of the software is likely to be the most stable, so it's useful to keep it updated. Read our tutorial at the link above to find out how to get the latest version.

AndroidPIT Google Play Services hero
Is your Google Play Services app up to date? / © ANDROIDPIT

6. Reset your Google account on your phone

We're coming now to the slightly more drastic solutions. If your Play Store app still isn't working, then you may need to refresh your Google account on your Android device. To do this, remove your account then add it again.

  • Go to Settings > Accounts then tap 'Google' under manage accounts. 
  • Tap the Google account you want to remove, then tap the menu icon (three dots) at the top right and tap 'Remove'. Do this for every Google account on your device. 
  • Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
Removing your Google account then re-adding it could solve your Play Store problems. / © ANDROIDPIT

7. Enable download manager

There is a chance that the Play Store will stop working if your download manager is disabled. If this is the case, the solution is simple. 

  • Go to Settings > Apps / Application Manager > All > Download Manager.
  • If Download Manager is disabled, you'll see a button marked 'Enable'. Simply tap this button to switch Download Manager back on. If all you see are buttons for 'Force Stop' and 'Disable' (possibly grayed-out, as seen below), then Download Manager is not disabled and you can rule this possibility out. 
androidpit download manager google play store errors
Disabling the Android download manager can cause havoc with your system. / © ANDROIDPIT

8. Perform a factory data reset on your smartphone

If you're still facing problems after having tried all of the above, then you may have little choice but to do a factory reset. Be warned that all of your data will be lost, so perform a complete backup beforehand. To do this:

  • Go to Settings > Backup & reset, then make sure the 'Back up my data' slider is on. Tap 'Back up account' to select which account you want your data backed up to.
  • Once you've done this, go to the Backup & reset menu and tap the 'Factory data reset' button at the bottom. Confirm that you want to do this, and you phone will be as good as new. Your backed up data will be restored when you log back into your Google account.
AndroidPIT Nexus 6 Factory Reset confirm
Make sure you've selected 'Back up my data' before performing a factory reset. / © ANDROIDPIT

9. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution on your hansd: just modify your Hosts file for a quick fix.

  • Go to your preferred file manager, then navigate to system/etc/hosts and select the Edit option (this will vary between devices).
  • Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot your device, re-add your Google account and your Google Play Store problems should be fixed.

Did these solutions work for you? Do you have any other advice to get the Google Play Store working again? Let us know in the comments.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


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  • Hey, if any of you guys were using FREEDOM APK and tried to cheat Google, then you are playtime bricked. Go to Antoine and download the grey hosts editor and then remove the playstore entry and then it will work again. Plain and simple. On Lollipop it stinks to lose Google.

  • if you had an app called freedom (root users) and deleted it , re-download it . non of those options worked for me :) good luck

  • None of this worked. Ever since i did a hard reset because it was stuck on the samsung screen on my samsung galaxy tab 10.1, the problem with not downloading anything happened, and none of these worked!

    • I'm in the exact position, exact same time, exact same device.
      Have you found a fix?
      I've tried everything I could find

      • Same here. I reset my LG Risio as a new device and now when I try to search for downloads on Google Play, it just closes. I tried resetting the phone again, but the same thing happens.

  • Kan Agr 3 weeks ago Link to comment

    The solution provided in the article worked perfectly for me. I reinstalled the Play store & the google play services using the APK files. Thank you so much!

  • I have this problem with Play Store on both my phone and when accessing it from PC/Mac. On the desktop, I was trying to preview a song, and it would play, then fade out (still playing), then come back on and then go out again. Annoying.

    On my phone, my songs in Google Play (but also Pandora or Songza, etc) will just randomly stop in the middle of a song. Random, sometimes it will go several songs before doing it, other times it occurs multiple times in the same song. I've tried clearing the cache, but no dice. I never used to have this problem with Galaxy S4 (Galaxy 6 now). I would think it's something with my phone, but then what is the explanation for the computer anomaly? Halp!

    • Let me guess, you're using a cable to connect but to your computer? Your problem is extremely simple. Buy a new cable :). What's happened is the cable is broken (slightly) and it loses completely connectivity somewhere within the cable at some point briefly. What happens when a cable / headphones are disconnected from your phone while music is playing? The music automatically pauses :). The reason I'm pretty sure this is your issue is the fact that you said it happens with multiple applications, not just one. If I'm wrong, I'm sorry, but if you are using a cable, I am probably right. Try a new cable and please get back to me how it works / if there's any difference?

  • Great info!!! My Play Store app freezed at white blank. I read this article of yours, and decided only to do step 1 and 2. And voila!! My Play Store came back alive!! Not only that, my WiFi connection is back to normal as well. Thanks a lot for writing this solutions. Great job!!!

  • Hi,first of all that check the app (Google play) is disabled in your pad ,go to settings >storage>apps>select "All" scroll down up to the bottom and see and if there is the app you search touch on it and see " app info " page, at the bottom of the page see notification " Launch " touch on this, app will be enabled, and will come on home screen and if the app is not there ie manufacturer didn't install it ,if it is so you can only change the device.

  • dude can you tell me how to fix my google play. . i recently purchase asus zen pad and there is no google play in it so i download it manually but after i install the google play and open it the app keep shutting down on its own please help !!

    • its common to be a problem in your mobile itself or your available space is less than 500 mega . try doing a factory reset and if you're worried about your apps you can back them up by the app "titanium backup" hope that helps :)

  • It is better to do a factory reset.

  • Eddie 1 month ago Link to comment

    When I uninstalled the updates the google play store simply disappeared and I can't find ANY apk that work because every time I try to I got the "app not installed" message.................

    • that is not a google play problem that is actually an SD problem your SD card maybe damaged or you just did a factory reset , any ways the apps which has those problems can be easy restored by downloading them , relax you dont to download it fully you have the data (the application ONLY is missing) hope that helps :)

  • I miss my iphone 4s. This droid os is unstable unreliable junk.

  • I have a Samsung Galaxy S4. Apps were not downloading properly in the Google Play store. It would show as installing but would not show progress and it took a long time. I uninstalled the updates to the app and that fixed the problem. Thanks for the advice!

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