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How to fix a phone that won't charge properly

Update: two new tips added

If your battery isn't charging properly, don't immediately assume your phone charger or your battery is broken. Based on personal experience, the problem – and solution – may be much simpler than you think. If your phone or tablet isn't charging properly or at all, take a look at these 12 ways to fix a phone that won't charge. 

Why a phone doesn't charge

The problem occurs in various degrees. Either your phone won't charge at all when it is plugged in, or it will only charge very slowly (sometimes barely faster than it is discharging). It’s a very common complaint, so here are a few solutions. 

androidpit samsung fast charger note 5
Most charging problems are related to your USB cable or charger, or even the port itself. / © ANDROIDPIT

1. Do-It-Yourself USB port fix

The quickest, easiest, and often most successful solution, is to do a little DIY repair on your actual hardware. The problem is often that the metallic surfaces inside the USB port and the microUSB charger are not making good contact, either through a manufacturing defect or because of the continual plugging and unplugging of the charging cable. 

All you need to do is shut down your device, remove the battery if possible and use something small, such as a toothpick, to 'lever up' the little tab inside the USB port on your smartphone or tablet. Do so very carefully and gently, then reinsert your battery and plug it in again. Nine times out of 10 this is all that is required.

motorola moto x usb
Check the 'tab' inside your device's USB port – the cable may not be making contact properly. / © ANDROIDPIT

2.  Remove lint, candy and dust

Do you keep your phone in the pocket of your jeans? If so, lint could be the culprit: we've lost track of the number of times the reason for unreliable USB charging turned out to be lint from the pocket of our Levis.

We've seen phones with charging ports choked with chocolate after they were chucked in a handbag alongside a packet of sweets. A can of compressed air can blow out the offending irritants and get your USB connection back to normal. 

lg g4 samsung galaxy s5 usb
Clear any gunk that might be clogging your phone's ports. / © ANDROIDPIT

3. Switch cables

The flimsiest part of a charger is the cable, not the adapter that plugs into the wall socket. Apple users are particularly vulnerable here because Apple's proprietary (and expensive) Lightning cables appear to have a life expectancy of around 15 minutes. But all cables have a tough life, and endless flexing and curling can take its toll. Substituting a random USB cable for the one that came with your phone is another shortcut to an unenjoyable charging experience.

The easiest way to diagnose a faulty cable is to try a different one and see if that works properly with your device. If it does, you know the original cable was at fault. If it doesn't, that's another potential villain we've ruled out.

androidpit USB 1
Cables are easily damaged. Apple Lightning ones especially so. / © ANDROIDPIT

4. Diagnose a dodgy adapter

If the cable doesn't seem to be the problem, check the wall plug adapter – especially if it's one where the charging cable can be removed. We've encountered issues in multiple chargers where the USB port becomes a little loose after endlessly plugging in and unplugging the cable.

Also check whether the same charger/cable combination works on a different device because this will help you eliminate the possibility that it is your device at fault, rather than the cable or charger. You should also make sure there isn't a problem with your wall socket.

motorola quick charger 6
Make sure there isn't a problem with the adapter. / © ANDROIDPIT

5. Remember – safety first

Don't charge your phone near water or in excessively hot or humid conditions. Also, if you're replacing a charger or cable, be wary: the internet is stuffed with reports of cheap third-party chargers that went bang in the middle of the night or turned smartphones into toast. As with any electrical equipment, make sure that anything you buy complies with all the relevant safety standards. 

To give you an idea of how much energy is stored in your battery, check this video out (but don't try it at home).

A previous version of this article warned users of charging devices overnight, but I want to clarify that this is not because you can overcharge your device. Modern smartphones have measures in place to prevent damage when batteries continue to be charged at 100 percent capacity. 

That said, charging a battery does generate heat and, if a smartphone is in a tight space – like under a pillow or inside a case – there is a chance it could become too hot. Essentially, if you're going to charge your phone overnight, just make sure it's out in a safe place.  

6. Replace the battery

Batteries don't last forever, and after a couple of years they start to struggle to hold a charge. The more often you discharge and recharge them, the sooner they'll need replacing. If your battery's busted after just six months, it's probably faulty and you should make a warranty claim for a free replacement, but if the battery's older than two years, it's probably approaching the end of its lifespan.

Some defective batteries are easy to spot because they start to bulge or leak fluid. If nothing like that is obvious from the outside, remove your device's cover and inspect the battery (if you can; some devices have sealed battery compartments).

If the cover doesn't come off, you could try laying the device on its back and spinning it. A bulging battery will deform the case – you might not be able to see this bulge, but it might be enough to allow your phone to spin. If you suspect your battery might be swollen or leaking, get your phone to a repair shop and buy a reputable replacement.

ANDROIDPIT battery 1
If you are going to replace your battery, try to purchase an official one. / © ANDROIDPIT

7. Charge from the right source

Charging from a wall socket will always be faster than charging via PC or laptop, because computers' USB ports don't deliver very much power. A wall socket can deliver twice as much power as a USB port, and fast chargers it can deliver as much as five times the power – which means much, much faster charging. So if your phone is charging slowly and you're connected to a laptop: there's your problem. 

If your wall charger doesn't appear to be delivering the goods, check that it's appropriate for your device. A charger from another phone might not deliver the right amount of juice — for example, a charger for a Bluetooth headset won't put out as much power as one designed specifically for smartphones. In the case of recent high-end phones, you might have a phone that supports fast charging but a charger that doesn't deliver it. Read the fine-print.

android usb smartphone pc 2
Your desktop or laptop can't charge your Android as fast as a wall socket. / © ANDROIDPIT

8. Update or roll back

Software updates and new Android versions can wreak havoc with your battery life, especially when upgrading an old device to current software. Newer devices are often optimized to take advantage of the latest software, whereas a two-year-old device can struggle when it gets updated.

If this happens to you and you can't troubleshoot the problem, consider rolling the device back to an earlier Android version, though be warned that this carries security risks. The latest software versions are always recommended to keep your device protected, and while the risk of keeping your smartphone on an older version is often negligible, it’s worth noting.

Similarly, sometimes device battery life can be significantly improved by an update, so if you think you might be way behind on your Android software version, head to Settings > About phone to check for an update.

Androidpit System update Nexus 6P 2
Keep your Android version up to date (or roll back to a previous version if really necessary). / © ANDROIDPIT

9. Switch it off

Using battery-intensive apps/features while you are charging your device will affect how quickly it gains battery life. If you are charging while Skyping somebody at 100 percent brightness, the device will naturally take longer to charge than it would with its screen, Wi-Fi and 4G turned off.

Switch the device to airplane mode, or off completely, when you are charging if you want to see the fastest energy injection. Think of it making your device take a power nap.

10. Calibrate your battery

Sometimes the battery level your device 'thinks' it's at is wrong. The effect of this is that your phone may function differently, including limiting performance before it needs to or taking an hour to chew through the last two percent of battery.

We’ve already written an extensive guide on how to calibrate your smartphone battery, so I won’t retype it all here, but this is a thing to try before completely ditching your defunct power pack.

ANDROIDPIT battery 5
Battery calibration can be another effective means of fixing charge problems. / © ANDROIDPIT

11. Check your battery pack's voltage and amperage

This tip was pointed out in the comments below by Patrick and it can help you quickly identify a defective cable. Download the free Amperage app from the link below and open it. Now, connect your charger and the interface should go green and the text at the top should say "measuring". If you don't see this, or nothing happens, it means there is no current going to your device. 

Ampere Install on Google Play

If it identifies a current, the app will now show the charging statistics for that charger, including the minimum and maximum load levels (in milliamps), voltage and maximum current. This is also a great way to find out which of your chargers is performing best.

Try connecting the different charge packs you own, including portable battery packs, to see which has the highest maximum charge value, or the highest average (the app makes it fairly easy to get an idea of this). It's not an exact measurement but it's an indication if nothing else and the app is completely free. 

androidpit battery tips ampere
The number in the top middle represents the current charge speeds: the charger used in the left screenshot isn't going to charge a device as fast as the one used on the right. / © AndroidPIT

12. What about water damage?

A number of people in the comments asked about battery problems caused by water damage. If your phone fails to charge after falling in water you don't have many options: your best bet is to try and replace the battery – if that's even possible.

You should, however, try to prevent this from ever happening. Read our article explaining what to do when you drop your phone in water to find out the first steps you should take when trying to rescue it.  

AndroidPIT samsung galaxy s7 water active
Dropped your phone in water? If the battery is removable, take it out immediately and pat it dry with a towel. / © AndroidPIT

If all else fails, double-check that you have the power point switched on. That is the first thing they will ask you if you call your manufacturer for help, which might need to be your next step if none of these solutions has worked for you.

Have you suffered from a smartphone that won't charge properly? Let us know if you've found a fix that we haven't mentioned here in the comments.

240 comments

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  • I have a zte warp elite,& i originally lost my charger that came with my phone, i had been using a samsung charger, which was not charging my phone, as fast, now i ordered & just received a zte charger,& when i inserted it into the charging port, @ the bottom of my phone, the phone isnt recognizing the charger,@ is not charging, now my phone is completly dead, what shall i do, to get my phone back to charging agaim?

  • this was extremely helpful. My phone would not take a charge before but after checking the first one and doing that my phone is as good as knew. Thank you so much for making this and putting this up. It was a lifesaver for me!

  • Point one worked! XD

  • When I bought my new a Samsung charger it worked properly.. for some days.... after that it suddenly stops working properly.... I have to push the charger pin to work it properly. What should I do? I am using Gionee mobile with Samsung's charger... is it harmful?

  • Yea this is a major prob when i off my phone it charges but when my phone is switched on it doesnt charge

  • I have a moto x play device which shows me plugged in symbol when charged but status is not charging and charging % does not increase at all

  • Thank you so much!!!! It worked!

  • my phone get wet but it still working.. the problem is that now it is not charging while is open... i have to switch it off to connect with the charger.. what can i do to fix it?

  • My charger's indicator gets off when I connect my yureka through it, otherwise or for other devices it remains on. I've tried to charge my phone through pc but it says pc can't deliver sufficient power (So, port isn't the issue). My battery health was good as i had checked just a few days back. I've tried many USB's and chargers which charge other phones but not mine. What should I do? I can't even format my device as its battery is down.

  • Levering up the usb port worked, this is so helpful thanks!!!!!

  • the 1st & 2nd tip really worked for my one plus 'x' which was having issue since three now , i was using powerbank to charge my phone.. but for now it is working hopefully it should be intermittent issue. i know the solutions(1&2) seems to be simple but thanks for the tips.. will come back if any issues.

  • G1manime 2 months ago Link to comment

    I'm trying to 'lever up' the tab in the usb port but it won't stay up.

  • My phone is coolpad note 3.It's nt charging while connected to the port.but battery level reduces fastly. plz tell me what should i do

  • Bob 2 months ago Link to comment

    I have a Leagoo Elite5 & it will only charge when the battery is on 1 or 0% then it will fully charge, BUT if I unplug it at any stage AFTER 5% it won't continue charging. & when then it will not recharge until empty again !!!
    Any help please
    Bob

  • Bari 2 months ago Link to comment

    I have a samsung galaxy J5 ... i tried all these steps its still saying charging but not going up..the speed of the charger is 550 ... i just got this phone back from the shop after waithing a while to fix some problems..also the camera is not working...

  • Nexus 5. I changed charger, cable, battery, usb-port flex cable. IT STILL DOES NOT CHARGE. I think it's the connection from the motherboard to the battery. Not mentioned in article though..

    • hey guy i also tried but when i get my charging pin fixed it will charge for only several hours and the it wont charge again.

  • yan naing 3 months ago Link to comment

    hi . my battery cant fully charge.it was stoped when 38% ,60%.it's say charged !what should i do ?pls replay me something.

  • Whenever i insert my Samsung j7 charger to charge it indicates saying connect ur original charger to charge faster....plz help

  • Uninstall goggle chrome

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