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How to fix 'camera failed' on Samsung Galaxy devices

Update: S10 and S10+ added
How to fix 'camera failed' on Samsung Galaxy devices

We’ve heard many reports of the error message 'Warning: Camera Failed' occurring on Android devices, and it seems to happen most often to Samsung owners. The good news is that while it’s annoying, it’s likely a software problem rather than fault with your camera. Here’s how to fix 'camera failed' on Samsung Galaxy devices.

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The steps detailed below aren’t difficult or time-consuming, but you should make sure your device has a decent charge in its battery before you attempt them. If the battery level is too low, the camera often won't work, so it's worth ruling that out before you start trying anything else. In most cases, these solutions won't involve losing any photos or data from your device, but we recommend backing up anything you don't want to lose, especially if it gets to the point where you need to perform a factory reset.

How to fix 'Camera Failed' on Android: Samsung Galaxy S10/S10+

Even the latest iteration of the Samsung Galaxy S flagships aren't immune to this error, made all the more frustrating by the Galaxy S10 and S10+'s fantastic (and expensive) camera equipment. First things first. Try simply restarting your phone and making sure your apps are up to date by opening the Google Play store and checking My apps & games. If that doesn't work, you can try the following:

Force stop the camera app

  1. Open Settings>Apps
  2. Find and tap on the Camera app
  3. Tap Force stop
  4. Try to reopen the app and see if you are still getting the same problem

Reset app preferences

  1. Open Settings>Apps
  2. Select More in the upper right part
  3. Select Reset app preferences
  4. Restart your device
  5. If the problem if being caused by a default app, this should solve it

If neither of these solutions work, you should continue down this list and try the solutions for the older devices, start with the S9 and S9+. The wording on the menu might be ever-so-slightly different, but the options will remain the same.

How to fix 'Camera Failed' on Android: Samsung Galaxy S9/S9+

Again, if you are currently using one of the second-latest Samsung Galaxy S series smartphones, it's worth checking that all of your apps are up to date. If that doesn't work, try resetting your device. If that doesn't work, follow the list of instructions below.

Clear camera app cache

  1. Open Settings>Apps 
  2. Find and tap on the Camera app
  3. Tap on Storage
  4. Select Clear cache

Clear camera app data

  1. Open Settings>Apps 
  2. Find and tap on the Camera app
  3. Tap on Storage
  4. Select Clear data

Boot into safe mode

Sometimes a third-party camera app can cause issues with the default camera app. Booting into safe mode (which disables 3rd party software) is the best way to identify if the issue is caused by a third-party camera app. You can then uninstall the problem app to solve the issue.

  1. Power off the device completely.
  2. Press and hold until the logo appears
  3. Once the logo appears to release the power button and the press and hold the volume down button
  4. Release the button when safe mode appears at the bottom of your device screen

Clear system cache

  1. Power off the device
  2. Press and hold volume up button, Bixby button and power button
  3. When the screen with No commands message shows up tap on the screen
  4. Use volume keys to highlight wipe cache partition and use power button to select it
  5. Select yes to confirm
AndroidPIT Samsung Galaxy S9 0978
Use these tips to enjoy the amazing camera on this flagship. / © AndroidPIT by Irina Efremova

Factory reset

The factory reset involves returning the device to its default software, which will remove all your data and files, so make sure you've backed up before trying this.

  1. Power off the device
  2. Press and hold volume up button, Bixby button and power button
  3. When the screen with No commands message shows up tap on the screen
  4. Use volume keys to highlight wipe data/factory reset and use power button to select it
  5. Select yes to confirm

How to fix 'Camera Failed' on Android: Samsung Galaxy S8/S8+

The Samsung Galaxy S8 is a close relative of its predecessor, the Galaxy S7, so first you should also try the steps for the S7 to see if they resolve the camera failure issue. If this doesn't work, there are the following additional methods that you can try to fix this problem on the Galaxy S8:

  • Sometimes outdated apps can cause this issue. Ensure all the apps on your device are updated. Go to Google Play store and open ‘My apps & games’  to check what apps are updated and which should be updated. After updating the apps, check if the camera issue is resolved.
  • Boot the Galaxy S8 into safe mode. First turn off the device completely. Next, hold down the power button until the Samsung logo appears on screen. Then hold the volume button until the phone completes restarting and 'safe mode' appears on the left bottom corner of the screen. If the 'Camera Failed' error does not occur in safe mode, then some third party app is causing the issue. Uninstall apps one by one until you figure out the one responsible, starting with those installed right before the camera failure started.

How to fix 'Camera Failed' on Android: Samsung Galaxy S7 / S7 Edge

Try all of these steps in order, until one of them fixes your phone's camera issue:

  • Restart the phone.
  • If restarting doesn't work, clear the cache and data of the camera app by Settings > Applications > Application manager > Camera app. Then tap Force Stop, and go to the Storage menu, where you select Clear Data and Clear Cache.
  • If clearing your camera app data and cache didn't work, the wipe your cache partition. Turn the phone off, press the Power, Home, and Volume Up buttons together and hold until you see the Samsung logo pop up on the screen and the phone goes to its recovery mode. Use the Volume down button to scroll to Wipe Cache Partition and then press the Power button to begin. Once you're done, restart your phone.
  • If all of that doesn't work, the problem likely has to do with Smart Stay. Some users have reported that there seems to be a software error when the rear camera starts up, but only when this function is on, likely because Smart Stay is already using the front camera to detect when you're looking at the screen so it stays on. Go to your phone's display settings menu and turn off Smart Stay to fix the issue temporarily. The long term fix for this, according to Samsung, is to make sure your phone's software is up to date, since the software issue has already been fixed in one of the updates.

How to fix 'Camera Failed' on Android: Samsung Galaxy S6 / S6 Edge

Reports of 'camera failed' errors on the Samsung Galaxy S6 and S6 Edge are rare, but some users do experience them. In most cases, the problem appears to be a third-party app that’s messed things up, so booting into safe mode is the way to test that:

  • Turn off your phone
  • Press and hold the Power key and, when the Samsung logo appears, release it and hold the Volume Down button instead.
  • Your phone should now restart in safe mode.

If the camera works in this mode, you don’t have a hardware or firmware problem. Unfortunately if it doesn’t work in safe mode, then you might. Don’t go rushing to your retailer just yet, though: try the steps detailed above first. In many cases a factory reset can give your device the kick it needs to sort out the camera problem.

Androidpit Samsung S6 2334780
Camera issues on the S6 Edge are usually due to third-party apps misbehaving. / © AndroidPIT

How to fix 'Camera Failed' on Android: Samsung Galaxy S5

If you have a Samsung Galaxy S5, we have good news and bad news about this one. The good news is that there’s a very high chance the camera failed error has the same cause and solution(s) as it does for the S3 and S4. The bad news is that there’s a small chance that your device may actually have a hardware fault; a limited number of S5 devices did suffer from faulty cameras.

The first thing to do is to follow the steps detailed above, but if none of them work, then you may need to talk to your retailer, carrier or Samsung itself, depending on who you bought the S5 from.

androidpit samsung galaxy s5 26
In some rare cases, the Galaxy S5 cameras were actually faulty. / © AndroidPIT

How to fix 'Camera Failed' on Android: Samsung Galaxy S3 or Samsung Galaxy S4

In many cases, the 'camera failed' error occurs because the Camera app has got itself into a bit of a mess. You can often solve that with a fairly simple bit of housekeeping.

  • Go into Settings > Applications Manager and then swipe left for All Apps.
  • Scroll down to the Camera app and tap on it.
  • Now tap on Force Stop, then Clear Cache, then Clear Data. 
  • Don’t worry: this won’t delete any of your photographs, but it will delete your camera’s settings so you’ll need to set those again.
  • Reboot your phone and see if that worked.

If it didn’t, step two is to clear the cache partition. To do that:

  • Turn off your phone and then press and hold Volume Up, Power and Home.
  • Once the phone vibrates, let go of Power but keep the other two buttons pressed.
  • Once you see the Android Recovery screen, navigate to Wipe Cache Partition using the volume down key and use Power to select it.
  • This won’t delete your data but it should reset the app’s cache, which should solve the problem.

Nothing? Time for the nuclear option: a factory reset. Make sure you take backups of anything you need first, as this will return your phone to factory-fresh condition without any of your stuff on it.

Still no joy? Dump the app altogether and try the excellent Google Camera (KitKat or later required) or one of the many wonderful third-party camera apps out there. Read the reviews carefully though: some camera apps are better than others. There's no point in installing a lame one.

AndroidPIT Samsung Galaxy S5 clear cache partition 1 cropped
If all else fails, clearing the system cache on any Android device can help fix little annoying errors. / © AndroidPIT

Have you encountered the infamous 'camera fail' error on your Android device? Was it on a Samsung or on something else entirely? Was an app the culprit, or did you have to take the device back to the shop? Let us know in the comments.

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84 comments

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  • i hav a Samsun A6+ i have tried all the above tips mention comments still not working can some1 pls assist me


  • i hav a Samsun A6+ i hav done all the above comments tips still my front and back camera are still not working i need ur help pls


  • all these that you are saying can't help.

    any additional solution please


  • Please can someone help me. I get a message on my S7 edge, 'warning unknown error' when i try to take a photo. Then the phone shuts down and reboots at once. I have tried all the steps mentioned in the notes above for camera on s7, but nothing has worked. I have also tried taking out sim card and sd card and starting up again, but nothing seems to work. When i push the take photo button the phone just shuts down and restarts. Please can someone help find a solution. Thanks.


  • I get a message warning unkown error when i try to take a photo with my 7s edge and then the phone reboots without me doing anything else. This just started two days ago. It will not allow photos to be taken. Any ideas how to fix this please?


  • Samsung Galaxy S5 Mini "Camera Failed" error....

    Like "SZOC" below, I tried clearing the cache on my phone after the "camera failed" pop-up message, but what actually corrected the issue was simply powering down the phone, removing the SIM card, powering it back up without the SIM, checking the operation of the camera app (it worked fine!), and then powering down, reinserting the SIM card, and then powering up the phone and using it as normal.

    Camera works fine - and I don't have to buy a replacement phone! :o)


  • szoc 4 months ago Link to comment

    Try removing your sim card (with power off). Power up without sim card and see if that works. It worked for me after EVERYTHING else failed. Put sim back in and the camera has kept working ever since.


  • I have a galaxy S8 plus and I have reset the phone more than once at different times and the camera still doesn't work. Is there something else i can do?


  • What about Samsung Galaxy Grand Prime


  • How to do wipe cache partition in samsung j6


  • Hello, all of the solution in S7 Camera Failed Solution didn't work. Is there another way to fix my phone S7 Camera Failed?


  • Guys it doesn't work all of the options that you said. this is my device (Samsung J1 2016-j120h)


  • This issue has driven me up the wall, solved like others said. Removed battery, removed Sd card, put the battery back and powered up, checked the camera worked, then I removed battery again and re-inserted SD card and battery and powered on. When I went back into the camera it recognised the sd card and was good to go 😀


  • Yeah what other people said take battery and sd card out. PUT battery back in turn on phone. Then put sd card back in while phone is on. Problem solved. THANKS for the comments, article was pointless.


  • Must be slow in the office, you guys keep rehashing old articles.


  • Nothing helped, except the simplest thing: I removed the memory card and battery! Picture storage was set to memory card, maybe that caused the problem. Anyway, works for now!


  • just reboot your phone by pressing the power + volume + home key.problem will be solved..mine is also solved.


  • i had done the force stop, clear cache, clear data routine to no good effect. but removing the battery, wow, my samsung galaxy grand is good again. thanks for the tip.


  • Done everything cashe factory reset nothing worked then I took out memory card tried camera it work fine put card back in camera worked fine camera back to normal


  • I have a galaxy grand prime and i have tried everything even factory reset and it still just says camera failed does anyone know what else could work


  • Without you I would still be struggling to get my camera to work. I think it might have been linked to my installation of Instagram, but maybe just a coincidence


  • Thank you for your help , it's really awesome . I tried with my phone but cant fix that so I sold my mobile on webuyback.com.au .
    if you want you can Old phone sell like Sell my phone.

    Deactivated Account


  • Thankyou it's work battery remove than insert battery


  • With my Galaxy S5 Mini none of the options worked, it turned out the SD card was to blame.

    I don't know whats the problem with the sd card but when i removed it camera started working again :)


  • SSJ Dec 24, 2016 Link to comment

    Yes, restarting the phone works. But this is not a solution. Is there nobody who knows how to prevent this error from happening again?

    After restarting the phone the camera works, but then after several more minutes of taking pictures it fails again and I have to restart again. And again later, and again, and again. I can't keep using the phone for taking pictures when the camera fails every 10 minutes, requiring a system restart every time.

    I have a OnePlus X by the way.


  • my brother Samsung galaxy grand prime have same problem camera failed i restore the phone put battery of fir 5 minutes and open it in safe mode and camera working well .


    • me too .. Samsung Grand Prime... camera failed. even install 3rd Party App also not functioning.. Restore few times also the same...even master reset.. Sad..


  • My Galaxy S5 camera has just recently started to fail, if I have less than 30% battery and try to take 3/4 photos in fairly quick succession, my phone will go into restart mode but when it comes back on it usually shows <5% battery and keeps cycling through restart until the battery goes to 0%, the fault can occur when only taking 1/2 photos.
    When I start charging the phone it immediately shows the original battery level (>20%).
    I'm not sure if a new battery will help or if it's a camera hardware fault (I recently got the 6.0 update and the fault persists).

    Peace 🖖


  • THNKXXX LOT, the first option worked for me - SUPERRBB


  • Hello every One,I have note 5. yesterday automatic update my phone to latest firmware.now front camera can't open.i tried all options but still problem is same.when i check front camera using *#0*# it working. any one can help me for fix this problem.


  • FIRST OPTION - TAKE THE BATTERY OUT AND REINSERT. Job done.


  • I need your help.
    I have a samsung galaxy S5 version 6.0.1 I have done and not to have done the camera work all actions that you wrote a little above but still does not work any other way or the drivers of the camera for this version .


  • Removing battery and reinserting did the trick' grateful for this advice, Samsung galaxy grand,


  • Thanks, the first option worked for me - awesome!


  • just wanted to share. i have an s6 mini. the ONLY thing that worked for me was removing the battery, waiting a minute, then replacing it.

    i tried all suggestions above with no luck.
    also (from another forum) found that pressing "*#0*#" brings up a 'test' menu which allows you to test the hardware.
    i tested "Mega cam" and received the same "camera failed" error, which made me really nervous.

    however, simply removing the battery for a minute solved the issue immediately.


    • Lmao thanks for this i've tried everything they said to do and other sites before i tried to reset my phone, and weirdly after weeks of trying this worked...saved me alot of trouble.


  • First fix worked great, got both my camera and my flashlight back in business on my Samsung SM-G730V!


  • go to setting, application manager, all, choose camera, force stop, clear data, connect to wifi, go to setting, about phone, software update, your camera will work as usual.


  • Yes it worked for me too. just unmount and mount the SD card after clearing the cache :) simple.


  • A simple fix that may or may not work for you but worked with my s5.
    Unmount SD card and remove
    Replace SD card
    Done!
    Hope this helps someone :)


  • Hi, very simple Fix check out this video... I can't post a link but on YouTube search "Concise Reviews updated Samsung warning camera failed" one simple change in the settings!


  • I have tried everything you have suggested to get my camera failed on my Samsung Galaxy S6 correct it. Nothing has worked and I am very very frustrated. I'm ready to throw my phone in the trash. Please help me get this fixed.


    • Hi, very simple Fix check out this video... I can't post a link but on YouTube search "Concise Reviews updated Samsung warning camera failed" one simple change in the settings!


    • go to setting, aplication manager, all, choose camera, force stop, clear data, connect to wifi, go to setting, about phone, software update, your camera will work as usual.


  • I tried all comments but they all failed


    • Hi, very simple Fix check out this video... I can't post a link but on YouTube search "Concise Reviews updated Samsung warning camera failed" one simple change in the settings!


  • I tried everything. I followed all the above steps including removing batteries.. But it still didn't work.


  • Excellent instructions help us, thanks.


  • Hola a todos, yo tengo un samsung galaxy note 5 y de vez en cuando la camara frontal se bloquea y da error de camara, se congela la imagen y sale una franja rosada, quisiera saber si es hardware o software el problema. Saludos


  • you m********cker non of above work
    just taking out the battery works fine
    you son of bitch
    you a**hole
    all of above didnt work


  • Nothing worked and I was ready to resign myself to a cameraless phone. And then I followed the advise in the comments and pulled out the battery. Finally, the camera worked. Thank you!


    • just power off your phone and take out the battery and wait for 5 minutes and put in battery and turn on your phone
      and camera works fine


  • Guys... before trying above tricks or anything critical like Factory reset of so... Just try this please, it may help you like a charm.

    Just shut down your phone >> Take out battery from the phone >> wait for a few minutes and insert the battery again and restart the phone >> now try to start the camera and hope it will work fine.

    I tried all above and read some other threads as well but nothing work... then I read a comment here sharing his experience with battery take off option... I tried that and that worked... Actually sometime the system get stuck and stop working. This battery formula sometime works for laptop as well. If your laptop is jammed or hanging up, not letting you do anything... just take the battery off and insert again you laptop will start function well if there will be no hardware issue.

    Hope it helps.


  • I swapped out the camera but the issue still occurs. The camera will work for a short time after disconnecting the battery but the message returns shortly after...


    • I have realized that my camera will work with the two top left screws above the vibrator removed, but stops working as soon as these screws are in. Any suggestions?


  • Firstly I have a Galaxy core prime (Android 4.4.4)
    I tried the force stop - no go, tried the cache clear - no go, factory reset - still no go. The option to load a new camera app - I tried google camera and it failed to connect. I pulled the battery and the left top covered clip and waited 5 minutes. Started up and google camera failed but the Samsung camera was working! Thanks for the alternative camera app idea but I think the battery pull did the trick. Just thought I'd leave a note of my solution.


    • Thanks for the tip to pull the battery my friend... that worked actually :). I tried almost everything above but nothing worked then I scrolled to the comments and find yours. I tried to take off the battery, waited for a few minutes and inserted the battery again and it worked like a charm... thank a lot for thinking to leave that note of your solution. I appreciate your helping nature.

      Keep up good work. GOD Bless you.

      Mohd Saqib


    • Thank you! It helped me solve my camera problem.


  • It worked!!++ thank God!!!


  • I am in safe mode and the camera still fails on my Samsung Galaxy S6.


  • how to fix camera (front) failure in samsung galaxy A8?


  • I did everything even before i read this. Still failed. It's my dad's old samsung android. I guess it's the hardware then?


  • My phone s5 camera failed


  • Jaun Nov 7, 2015 Link to comment

    Currently experiencing this problem on the Galaxy Note 5 - none of the above solutions solved the problem. Returning it to my service provider.


  • Or simply put, ensure ALL Camera Apps are shut down. hehehe.


  • So far my S5 has performed brilliantly, certainly no camera problems.
    Though when I use the camera I tend to make sure that all other apps are closed.


  • My S6 takes great still photos but trying take videos is almost impossible. Each time I try taking a video it crashes anywhere from immediately to about 15 seconds or so. Wiping the Camera data and cache doesn't fix. Wiping the cache partition doesn't fix it. A factory reset via the recovery menu doesn't fix it. Removing all my apps doesn't fix it. I can take videos only in safe mode. Samsung will gladly let me send my S6 in for repair but the turnaround is about two weeks. The phone is under warranty. I should've been offered a new one. I was already irritated by the lousy battery and the inability to install a micro SD card. When my contract is up a Samsung will no longer be considered as my next Smartphone choice.


  • But..How To Fix Front Camera Problem In S4??

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