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3 min read 104 comments

How to fix ''Google Play authentication is required'' error

The "Google Play authentication is required" error is a surprisingly common problem on Android devices. It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store. The good news is that it's a super easy problem to fix. Let us show you how to fix this Google Play authentication error in three easy steps.

Simply remove your Google account

The error may simply be a sign-in issue, which sometimes occurs when the Play Store is updated. The first trick is to go into your phone's main Settings menu and then Accounts and simply remove the Google account you have registered (the one that's getting the "authentication is required" message). Once you've done this, you can re-add the account and it should work just fine. However, you may need to do this step along with the second step below.

authentification error guide 1
Go into Settings > Accounts. / © AndroidPIT
authentification error guide 2
Find the Google Account that's receiving the error message. / © AndroidPIT
authentification error guide 3
Then remove that account and re-add it. / © AndroidPIT

Try a fresh sync

It's possible that things aren't syncing for some reason, and just need a little push. Go to your Settings, tap Accounts, then Google, your email address, and Sync all. Then you can go back to the Play Store and see if the authentication message is gone.

Clear data from the Google Play Store

To clear data from the Play Store, you need to go into Settings and then Applications and find the Google Play Store. Tap it and than select Clear data. (You can try just clearing the cache first, if you like, but clearing data will clear the cache as well). If the previous step didn't work for you, you may find that it does if you repeat it after carrying out this step. 

authentification error guide 4
Go into Settings > Applications and select Google Play Store. / © AndroidPIT
authentification error guide 5
Tap on Clear Data and confirm when prompted. / © AndroidPIT

Download an app using your mobile browser

Go to your web browser and navigate to the Google Play Store website. Try downloading an app directly from there rather than through the Google Play Store app. Just sign into your Google account through your browser and then install the chosen app.

Uninstall Play Store updates

Sometimes the problem is not with your credentials but the Play Store itself. Go to the Play Store in Settings > Applications and hit Uninstall updates. This will take you back to the original version of the Play Store that was installed on your device. Then, all you need to do to fix the error is install the latest version of the Google Play Store and sign in once again.

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If the problem lies with the Play Store itself, go into its settings and uninstall the updates. / © AndroidPIT
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Uninstalling Play Store updates will set it back to the version that came on your phone. / © AndroidPIT

If you're still having problems after trying all these steps, run through them again in this order, rebooting your phone between the steps: remove Google account, reboot, uninstall updates, install new Play Store, reboot, add account, and so on. Just keep trying until the error goes away.

The last resort: factory reset

One user tried everything and still couldn't get rid of the error message. But, the last resort worked: a factory reset. Here's how to do it.

Have you suffered from the "authentication is required'' error in Google Play before? How did you solve it? Let us know in the comments below.



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  • Jeff 6 days ago Link to comment

    I agree with most everyone here, uninstall and reinstall updates fixed it. Thus, it should be put there as step #1 before anything else. Thanks btw! 😎

  • Wind 1 month ago Link to comment

    I made the effort to sign in to write this message to thank the content producer. Thank you.

  • This is a great article... but the last item (uninstall and re-install updates) needed to be presented FIRST... as it is the least invasive and damaging to the system. The others are like using a bulldozer to dig a rose garden.

  • Great advice on how to fix Google Play - the photos of each step really helped as there are many ways to remove a google account, and I was doing it the wrong way! Thanks!

  • Yeah I just searched Google Play on my computer, found the app I wanted to install, and verified my account that way

  • Thank you So much for this post, it helps me a lot.

  • I tried all of this but it still doesn't work! And the hardest part is the last resort: FACTORY RESET! I lost all my data hoping that my Google Play Store still doesn't work!

  • Suggestion 1 worked like a charm. Had an odd error where Google no longer showed up in my Accounts menu but after using a Google app it showed up again. Thanks for the help!

  • Well in my case, the problem was occurring because one of my google accounts needed a password confirmation, even though I was using the other google account.

  • I was attempting to do this on a Galaxy Tab 2, so after forcing a stop to the Google Play Store application, I had to open the "Storage" submenu to CLEAR DATA.
    Then we were able to actually download the Google services update, going through the terms & conditions in the process.
    What a crappy error message.

  • My issue seems to be different than most with this error. I can download and use apps fine but if I try to make a purchase I get the error and it happens with every account I create. I have done everything but factory reset my phone as I have apps that I can only transfer or get into manually and don't have another device to transfer them too for any amount of time. Any help would be greatly appreciated.

  • I am so happy for those of you who followed these steps with success. However I have completed all of them on my Samsung Galaxy tablet and nothing worked! I have done everything on my Samsung Galaxy s5 phone except resetc to factory settings. I have tried going through Google then to apps and still cannot download. So frustrating! I cannot do anything online that requires payment. Every time I get the authorization required. Sign into your Google account. I have deleted accounts and added new accounts and am stuck. Who fixes this one? Seriously!

  • Thank you so much it worked :)

  • the first and second step solved mine. Thanks

  • When i install smaller app the error does not hit but when i try to install larger app (aspalt 8) the error comes back again i hope you understand

  • Dusan V. 11 months ago Link to comment

    I have never had mentioned issue and I'm glad for that :)

  • If you remove ur account or clear cache will it delete any of your apps on the phone

    • Bastian Siewers
      • Admin
      • Staff
      11 months ago Link to comment

      Hi Ryan,
      clearing the cache or removing your account will not remove the installed apps. When you remove your account you will not be able to update the apps anymore, though.

    • Sync Babi 9 months ago Link to comment

      No offense bro ... But your comment made me laugh a lot :D May be you come from iOS world / may be this the first your android experience .. What's sure is you're totally new to Android World ... Welcome from Android World bro :D ..

      Android has "unlimited things" to explore more and more even without Root .. After Root , that's Ultimate Android Experience ..

      Have Fun! I've been rooting , tweaking , flashing over 200 time over 4 years with 8 different devices LOL :D

      But , Trust me , Just go for "Stock Android" if you like android, Eg. like google Pixel .. tweaking is cool , but it made problems often , Stock is the best after 4 years of Rooting :D

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