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Community Post 4 min read 113 comments

How to fix ''Google Play authentication is required'' error

The "Google Play authentication is required" error is a surprisingly common problem on Android devices. It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store. The good news is that it's a super easy problem to fix. Let us show you how to fix this Google Play authentication error in just a few simple steps.

There are several different ways to go about solving this problem, from a simple data clearing to the more drastic factory reset as a last resort. We've outlined the following methods below.

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Uninstall Play Store updates

Sometimes the problem is not with your credentials but the Play Store itself. Go to the Play Store in Settings > Applications and hit Uninstall updates (usually found by tapping the 3 dots menu in the top right). This will take you back to the original version of the Play Store that was installed on your device.

Then, all you need to do to fix the error is install the latest version of the Google Play Store and sign in once again.

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If the problem lies with the Play Store itself, go into its settings and uninstall the updates. / © AndroidPIT
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Uninstalling Play Store updates will set it back to the version that came on your phone. / © AndroidPIT

Simply remove your Google account

The error may simply be a sign-in issue, which sometimes occurs when the Play Store is updated. The first trick is to go into your phone's main Settings menu and then Accounts and simply remove the Google account you have registered (the one that's getting the "authentication is required" message).

Once you've done this, you can re-add the account and it should work just fine. However, you may need to do this step along with the second step below.

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Go into Settings > Accounts. / © AndroidPIT
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Find the Google Account that's receiving the error message. / © AndroidPIT
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Then remove that account and re-add it. / © AndroidPIT

Try a fresh sync

It's possible that things aren't syncing for some reason, and just need a little push. Go to your Settings, tap Accounts, then Google, your email address, and Sync all. Then you can go back to the Play Store and see if the authentication message is gone.

Clear data from the Google Play Store

To clear data from the Play Store, you need to go into Settings and then Applications and find the Google Play Store. Tap it and than select Clear data. (You can try just clearing the cache first, if you like, but clearing data will clear the cache as well).

If the previous step (the fresh sync) didn't work for you, you may find that it does if you repeat it after carrying out this step. 

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Go into Settings > Applications and select Google Play Store. / © AndroidPIT
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Tap on Clear Data and confirm when prompted. / © AndroidPIT

Download an app using your mobile browser

This workaround bypasses the malfunctioning Play Store app completely. Go to your web browser and navigate to the Google Play Store website. Try downloading an app directly from there rather than through the Google Play Store app. Just sign into your Google account through your browser and then install the chosen app.

If you're still having problems after trying all these steps, run through them again in this order, rebooting your phone between the steps: remove Google account, reboot, uninstall updates, install new Play Store, reboot, add account, and so on. Just keep trying until the error goes away.

The last resort: factory reset

One user tried everything and still couldn't get rid of the error message. But, the last resort worked: a factory reset. Here's how to do it.

Have you suffered from the "authentication is required'' error in Google Play before? How did you solve it? Let us know in the comments below.


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  • Cleared Data, worked like a charm thank you.

  • It needs patience to solve this issue: "google play not working", because the Google play control many apps in Android, without which, your life fails. This error occurs, after updating the Android system to 8.0.0 and not knowing why the issue occurs?
    Step by step, I follow the advices and successfully revive the Google Play Service, PAy, Map, Document, Drive, Youtube, etc. Summary: Apps, Force stop Google Play, Storage, Clear Cache, remove all Gmail account, add Gmail account. Completed. Thanks.

  • Clearing Data finally worked for me. I was SOOOO happy THANKS

  • Spep 4 months ago Link to comment

    "It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store" Actually, it makes me still have lack of faith for the future of user-friendly products. I changed my password to Gmail, so why can't I simply just do something as simple as re-login? The quote should be "It makes you realize how Google still doesn't give a shit about users" But thanks for the way to fix it. I'll try it now.

  • Thanks very much i tried it and it worked so easy im so happy i was worried

  • It worked! Thanks! :)

  • I always try a Clear Data first, as it often fixes things in my experience. I've only had to uninstall updates once and that was my fault for "playing" with Play Store apps that weren't intended for release/use in the US.

  • SOLVED for when Google won't let you sign-in to post a review. Go to Settings -> Then Site Settings -> Then Cookies -> Check Allow Third Party Cookies. Exit. Solved.

  • Uninstalling Updates Fixed it on my Moto G5+.

    Steps to uninstall "Play Store" updates on MOTO G5+

    1. Go to Settings 2. Go to Google Play Store 3. Tap Google Play Store & in Upper right corner 3 vertical dots appear 6. Tap on dots & Uninstall Updates

  • Jeff 8 months ago Link to comment

    I agree with most everyone here, uninstall and reinstall updates fixed it. Thus, it should be put there as step #1 before anything else. Thanks btw! 😎

  • Wind 9 months ago Link to comment

    I made the effort to sign in to write this message to thank the content producer. Thank you.

  • This is a great article... but the last item (uninstall and re-install updates) needed to be presented FIRST... as it is the least invasive and damaging to the system. The others are like using a bulldozer to dig a rose garden.

  • Great advice on how to fix Google Play - the photos of each step really helped as there are many ways to remove a google account, and I was doing it the wrong way! Thanks!

  • Yeah I just searched Google Play on my computer, found the app I wanted to install, and verified my account that way

  • Thank you So much for this post, it helps me a lot.

  • I tried all of this but it still doesn't work! And the hardest part is the last resort: FACTORY RESET! I lost all my data hoping that my Google Play Store still doesn't work!

  • Suggestion 1 worked like a charm. Had an odd error where Google no longer showed up in my Accounts menu but after using a Google app it showed up again. Thanks for the help!

  • Well in my case, the problem was occurring because one of my google accounts needed a password confirmation, even though I was using the other google account.

  • I was attempting to do this on a Galaxy Tab 2, so after forcing a stop to the Google Play Store application, I had to open the "Storage" submenu to CLEAR DATA.
    Then we were able to actually download the Google services update, going through the terms & conditions in the process.
    What a crappy error message.

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