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3 min read 734 Shares 54 comments

How to fix 'Unfortunately app has stopped' errors

There is one problem that plagues beginner and advanced Android owners alike: the cursed Unfortunately, (fill in app name here) has stopped error message. It appears when you're in the middle of using an app, and then forces that app to close. Annoying, right? Fortunately, there is a way to stop it. Here's how to fix Unfortunately, app has stopped errors.

nexus 5 first steps teaser
How to fix 'Unfortunately app has stopped' error messages. / © AndroidPIT

Clear out the app's storage

This problem often arises with the contacts, gallery and launcher apps. The procedure to fix this is generally always the same.

  • First, navigate to Settings on your device.
  • Go to Applications > Application manager
  • Swipe left until you find the All tab.
  • Scroll down to the app that's causing problems and tap on it.
  • Here you will find the Clear data and Clear cache options.

Clear cache is the option you should start with. It will get rid of saved data that allows apps to load a little quicker when you launch them. Clearing it means the app will open a little slower, but your main problem might well be solved. 

Clear data will erase all the app's data, including files, settings and accounts, so don't use this unless you have to. 

galaxy s4 delete app data
Clearing an app's cache can often solve the 'app has stopped' problem. / © AndroidPIT

Uninstall and reinstall the app

If the app isn't built-in, you can also try uninstalling it and then reinstalling it from the Google Play Store. Simply open the Play Store app, open the menu bar on the left hand side and tap on My apps. Find the app in question and hit Uninstall, which takes a few seconds. Atterwards, you can install it again.

Turn it off and on again

You can also try doing a soft reset, which simply means restarting your device. This is super simple and quite effective if your phone has been on for a long time. A soft reset will power cycle your phone, turning it off and then back on again. 

It’s a good idea to turn your phone off every few days for a few minutes – this will help a sluggish phone with a variety of issues, whether they're related to the app, network, audio or email.

Last resort: do a factory reset

When the above solutions have failed, you can resort to factory reseting your phone. When doing a factory reset, ensure that you have backed up all of your data beforehand. I repeat: back up all of your data first. A factory reset will wipe your device and set it back to factory defaults, taking everything, including any bugs, with it. You can restore your apps and data afterwards easily, as long as you've made a backup.

samsung galaxy s6 reset
You can carry out a factory reset through the Settings menu, or using a button combination. / © ANDROIDPIT

For more detailed information on factory resetting your phone, take a look at our How to factory reset Android guide.

In the case of Google Play itself not working, the solution is a little more extensive: delete the cache as a first step and if this doesn't clear things up, clear your data, and finally uninstall any Play Store updates. The same steps apply to Google Play Services, but try them one by one – you don't want to lose all your Play Store preferences for no reason. Check out the complete tutorial on what to do when the Google Play Store isn’t working for more advice.

Did these solutions fix the problem for you? What others fixes do you know for these little pesky Android problems that you can share with your fellow beginner users? Tell us in the comments.


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  • Bill S 3 months ago Link to comment

    I regularly clear caches and much of app data to save space on my Pipo P9 tablet. But I CONSTANTLY get the stopped message, sometimes imaginary and sometimes real. Earth and my MIDI music apps are particularly prone, but it can happen to anything, including the launcher itself, whichI'is not nice. Any ideas?

  • Android is a dirty operating system and Google is dirtier -they regard themselves parteners in your
    phone -they enforce dirty built in apps on you that you cannot get rid of it .

  • My Huawei Y300 stop working . The apps that are stop working are like contacts huawei method widget
    i have watched all how to fix error like that it say i must clear data or uninstall it but when i try to unistall it it say uninstaller packages has stopped when i try to clear the data it does notting i think it is a virus

  • I was very reluctant to factory reset my budget smartphone as before, I managed to reset the language to Chinese. I appear to have cured mine by uninstalling Kaspersky security and replacing it with AVG. I may well yet be proved wrong as I am very new to all of this. Any apps I installed after initialising my new phone were stopping.

  • Clearing cache and data / information is destroyed How do we solve the problem without a clear alternative after we get the cache Vdyta Backup
    Ask Rahil Google

  • Why gardenscape plarix game doesn't work in my lenovo a7000. I already donwload it, try to play this game many times but it always says unfortunately stop? Please update me if what will i do.

  • terrible advice. just spent over $100 on an app and it kept stopping on on me. Cleared cache. No good. Cleared data as stated........entire game info gone. Played for over a month everyday and had about 300 wrapped up in it and its all gone. Perhaps giving advice isn't the strong suit of this place.

  • bhairab 7 months ago Link to comment

    after clear cache and factry reset still my google chore and youtube not working in my new samsung s7 .

  • Unfortunately onecooleditor has stopped. Error in my QMobile i7

  • Are "Cache" and "Dalvik Cache" the same thing? If not, where is the Dalvik Cache? On the app or the system? And how to clear it without rooting?

  • Jay Karia 10 months ago Link to comment

    I had similar problem...
    Reinstalled whatsapl but that did not work..

    Realized that there are apps which can cause such problems.
    Had an app lock or something...
    Uninstalled it and whatsapp was back to normal !

  • Johnnie 10 months ago Link to comment

    I found that by removing the app lock feature of CM Security fixed this issue for me! No uninstalling and reinstalling or factory reset.

  • My Samsung galaxy S6 Edge all application has stopped. Always restarting always switch off and freeze. All the suggestion I did already hard reset wipe data cached. Uninstall I don't download so.much only Facebook and messenger. I send for fix they do reflash software update. But still same problem nothing change. My phone was brand new. Difficult to send back to seller cause.I live in the island of Maldives very far from the city. Any suggestions how I can fix. Thank you so much

  • Essentially thats no solution at all ; just the equivalent of "make sure the plug is plugged in, reformat your harddrive, deinstall the programm"

    not a single explanation what is causing the error to appear, not a single step further to the root cause - therefore no real fix.

    We just end up re-installing and factory-reseting our phones for the rest of its existance ; because until we have understood
    what is cause to this effect, we are bound to cause the effect again and again and again - until we finally understand why NOKIA was so popular amongst people who want to use their time for something productive or constructive.

    Strangely enough many people feel enlightened by this collection of common sense (clear cache/reinstall .. backup before you factory reset) - which is cool, and i dont mean to belittle that.

    It is just that it does not hit the mark for people who want to get this fixed for good....

    • Those steps may not work all the time but still better than nothing at all. And it actually works for some. If you have better idea, please share it to us. It's better than to criticize w/o giving a solution. :-)

  • realy good method

  • Please HELP me. My SD card is demaged too. It cost as much as my phone. I can't afford to replace either at the time. I've done everything there is to do. :'(

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