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Android for beginners 4 min read 96 comments

How to fix 'Unfortunately app has stopped' errors

There is one problem that plagues beginner and advanced Android owners alike: the cursed Unfortunately, (fill in app name here) has stopped error message. It appears when you're in the middle of using an app, and then forces that app to close. Annoying, right? Fortunately, there is a way to solve it. Here's how to fix Unfortunately, app has stopped errors.

Jump to solution:

Clear out the app's storage

This problem often arises with the contacts, gallery and launcher apps. The procedure to fix this is generally always the same.

  • First, go to Settings on your device.
  • Go to Applications > Application manager
  • Swipe left until you find the All tab.
  • Scroll down to the app that's causing problems and tap on it.
  • Here you will find the Clear data and Clear cache options.

Clear cache is the option you should start with. It will get rid of saved data that allows apps to load a little quicker when you launch them. Clearing it means the app will open a little slower, but your main problem might well be solved. 

Clear data will erase all the app's data, including files, settings and accounts, so don't use this unless you have to. 

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Clearing an app's cache can often solve the 'app has stopped' problem. / © AndroidPIT

Check the SD card

Thanks to Paul in our comments section who pointed out that this error can also relate to a corrupted memory card. If the memory card corrupted, then any apps that write to the memory card will suffer this kind of error.

To check this, simply remove the memory card and launch the app that has stopped working. If it works, then you have your culprit. If this turns out to be the case, you'll need a new memory card, but you should still be able to transfer the data from your memory card to your PC as a backup.

Of course, if you don't use an SD card, then skip ahead to the next step.

Uninstall and reinstall the app

If the app isn't built-in, you can also try uninstalling it and then reinstalling it from the Google Play Store. Simply open the Play Store app, open the menu bar on the left hand side and tap on My apps. Find the app in question and hit Uninstall, which takes a few seconds. Afterwards, you can install it again.

Turn it off and on again

You can also try doing a soft reset, which simply means restarting your device. This is super simple and quite effective if your phone has been on for a long time. A soft reset will power cycle your phone, turning it off and then back on again. 

It’s a good idea to turn your phone off every few days for a few minutes – this will help a sluggish phone with a variety of issues, whether they're related to the app, network, audio or email.

Last resort: do a factory reset

When the above solutions have failed, you can resort to factory resetting your phone. When doing a factory reset, ensure that you have backed up all of your data beforehand. I repeat: back up all of your data first. A factory reset will wipe your device and set it back to factory defaults, taking everything, including any bugs, with it. You can restore your apps and data afterwards easily, as long as you've made a backup.

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You can carry out a factory reset through the Settings menu, or using a button combination. / © AndroidPIT

For more detailed information on factory resetting your phone, take a look at our How to factory reset Android guide.

In the case of Google Play itself not working, the solution is a little more extensive: delete the cache as a first step and if this doesn't clear things up, clear your data, and finally uninstall any Play Store updates. The same steps apply to Google Play Services, but try them one by one – you don't want to lose all your Play Store preferences for no reason. Check out the complete tutorial on what to do when the Google Play Store isn’t working for more advice.

Did these solutions fix the problem for you? What others fixes do you know for these little pesky Android problems that you can share with your fellow beginner users? Tell us in the comments.


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  • Guys, I believe this is a GOOGLE PLAY problem on Googles end. I have tried every single fix out there including factory reset. It does not fix it. Sometimes it is facebook app that keeps stopping, sometimes it is Gmail, other times it is Messenger. It's random every time. I have had to reset my phone twice in one day. I have a UL40 ANS android 7.1 cell phone provided to me for free from Assurance Wireless. I have to reset my phone every other month or so, sometimes more often. It is GOOGLES fault. I found out the people that work for Google refuse to test their own apps on their own phones. THAT tells me their apps are not good to use if they won't even use them themselves. This issue will not be resolved until Google fixes it and I don't see them doing that any time soon.

  • Thanks Loie! I just fixed a similar issue with your help. The CBS All Access app video & audio wouldn't load, and then the app "stopped responding". I have Android 7.1.1 on my Nextbit Robin, so I first went to the PlayStore thinking it was the App. Did an update; no change. Uninstall & reinstall; no change. I still got the flag: "CBS has stopped responding- Close? Wait? or Report".
    I began to suspect Android and/or the phone when the same fault reported for YouTube. So, l did a 'soft' reboot to no avail. Time to consult the Oracle of Odiousness- Google. While I got your suggestion(s) to 1-Clear Cache, 2-Clear Data, 3-Clear EVERYTHING, the steps you gave weren't clear to me. In my Nextbit, the path was Settings > Apps > All Apps > 'app name' > Storage > Clear Cache (686 MB!) After a Re-start all was good.

  • My phone shows "app update keeps stopping " error without specifying the app itself.
    What can I do?

  • I had this bug recently but I managed to solve it by going to Settings/Apps and then search for an app with no icon (app that doesn't look like the rest of the apps, i. e doesn't have active icon, with size on it (MB) and no name) and uninstall it. It worked fine for me

    The error messages I got was : "app stopped working... close app" .

  • I am using android 4.4 in my tablet and after doing factory reset the problem still is there every time I install a new app,pls help,thanks.

  • I'll just flag two possibilities not covered in the article:

    1. Using the microSD as "adoptable storage" (Android M and later) can foul up apps that aren't modified to it. The microSD is encrypted and incorporated into internal storage, so apps are supposed to use it that way, but some just won't. It can foul up installations as well as normal operation of some apps. After problems on a Marshmallow tablet, I had to do a factory reset and reconfigure the microSD as ordinary external storage.

    2. There is a half-way house between deleting individual app data and whole hog factory reinstall, which wipes out media, downloaded apps and system settings. Most devices support wiping the system cache partition, normally by restarting with a combined press of power button and volume up or down. The key combination varies with device / OEM - it's usually in the user manual or online. The keypress combination opens a hidden Android menu, and selecting the cache parition wipe will do wonders, especially after a major operating system update. It does not wipe Android settings, media files, individual apps, or their caches and the device should restart cleanly as it was.

  • My tablet keeps showing 'unfortunately com.google.package installer had stopped'. Iv tried clearing data's, caches and even factory resetted but still the same message pops up. Any advice on what I can do? Please and thanks.

  • CED 8 months ago Link to comment

    I have a Galaxy J7 Sky Pro. I had the NC Education Lottery app loaded and it was working perfectly. Then a few days ago I got "Unfortunately, NC Lottery has stopped". I have tried all of the suggestions you listed below, except clearing data. Just can't do that. Is there anything else I can do to fix this problem????

  • One fix that is not mentioned is related to a corrupted memory card. If you have apps that write to the memory card and the card is corrupted, you will have this kind of error. Simply remove the memory card and try the app that has stopped working. If it works, then you have your culprit. My Moto G 4G has had a Sandisk microSD card mounted since I started using it. Apps like the camera and Kinsa thermometer stopped working, along with video. Turned out, the memory card was corrupt. Everything works fine now. I just need to buy a new one. I was able to download everything I had on the card to my computer hard drive.

  • bei 9 months ago Link to comment

    You can use allavsoft to download YouTube to Samsung TV Video Format to Play YouTube on Samsung TV.

  • i have gsmart essence 4.4.2 and this open game guardian i selected game and closes game. and process system ui isnt responding do you want close it? i press ok. and closes system ui notification bar then starts and saying again system ui isnt responding what this system ui because trying recent apps to running app first opened game guardian. sryy guys im rooted device using kingroot i trying auto touch app calls hiromacro and then work again hiromacro doesnt work as touchmove not coding something else. only hdpi phones stop then all and touch screen cant touch but apps still running these hacked

  • i do a factory reset and it still doesn't fix the problem. all apps including keyboard, camera, everything has stopped. worst, i unable to start my phone.. after pushing power button, Samsung logo appear and it will stay like that until forever. i need to took out battery and restart it multiple times. i only can enter my phone in 1 out of 5-6 attempts of restarting. after i finally can use my phone, the ''unfortunately, (any) apps has stopped working'' will show up and my phone will stop responding and starting to get hot. usually within minutes after i log into my phone. to make matter worst, i can't turn off my phone cause it has stop responding. i need to take out the battery to turn off the phone. please help. i'm using Samsung galaxy 4, android kitkat.

    • you need install rom your device first you need plug in your PC device first you need open application to install your rom and wait few minutes then you done

    • how did you fix this problem? i want to know because i have the same problem with my phone... thanks !!!

    • nothing will fix this. It is a huge error on Google's part and they won't fix it. They refuse to use their own apps on their own phones. Go figure.

  • Hi I guys
    I really hope you can help me here
    I have Samsung j7 prime
    Operation system 6.0.1

    The app Faceniff can't start, it's always says ....""service stopped".....
    I did every thing you recommended
    Maybe the operation system can't make it?
    Maybe I can install something that will help?
    Thanks a lot

  • is there a way to stop it without clearing anything? I am definitely not deleting any data

  • This article sucks as much as android does. It reminds me of those windows days when they used to say how you can stop the blue screen of death but nothing ever seemed to work. Then you have a sea of helpless blind people leading other blind people into perpetual frustration. This dumb issue has been on my samsung s8 since it left the store, it's been there after factory resets and cache clears and app deletions and anything else you can name. This is a fault with the way the apps have been developed or the operating system itself. Users shouldn't have to "fix anything. And this is why android sucks. Welcome to Windows 2017

    • Bastian Siewers
      • Admin
      • Staff
      Oct 6, 2017 Link to comment

      Hi Uphonix Wun, sorry to hear that the tips did not help in your case. The thing is that a lot of times they actually do help ;) As you are using a rather new phone, it sounds like the software issue can't be easily solved. I would recommend to get a replacement for your phone. And btw. just because some Android phones run into this issue, it doesn't mean that Android generally sucks ;)

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