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How to solve Google Play Store app errors

Authored by: Loie Favre — 4 months ago

Have you ever run into the following situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Pretty annoying, right? Here are some Google Play Store errors and their solutions to help you through them.

google play2
Experiencing some Google Play Store errors? We've got the solutions! © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 "Error Processing Purchase"

Google Play Error Processing Purchase DF-BPA-09 happens quite often to Android users when trying to download an app. The problem however won’t go away after you try downloading again, so you’ll need to go into the settings first. Also, seeing as the problem is not due to individual users, but to Google Play itself, we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • go into the Settings of your device
  • tap on Applications or App Manager (the name is different depending on your device).
  • swipe to the ''All'' column.
  • scroll down until you see ‘’Google Services Framework’’
  • finally, choose ''clear data'' and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

androidpit google play store one
Here are the most common Google Play Store errors and their solutions. © ANDROIDPIT

Google Play Store Error 495

Problem

Problem downloading or updating apps from Play Store

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device (as if you factory reset it), meaning your Google apps may temporarily act up a little afterwards).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error 941

Problem

Interruption during update

Solution

Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for it too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix most common problems. © ANDROIDPIT

Google Play Store Error 504

Problem

App could not be downloaded due to an error

Solution

The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.

Google Play Store Error 491

Problem

Downloads and updates impossible

Solution

Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. © ANDROIDPIT

Google Play Store Error 498

Problem

Interruption of downloads from the Google Play Store

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices).

This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.

androidpit play store errors clear data cache
When fixing some of these problems, just clear the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play Store Error 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some of the problems, you need to remove and reinstated your Google Account. / © ANDROIDPIT

Google Play Store Error 403

Problem

The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.

Solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.

2nd Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

3rd solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

4th solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.

Google Play Store Error 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Using your volume keys, highlight "wipe cache partition". Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play Store Error 492

Problem

It’s impossible to install an application due to the Dalvik cache.

Solution

Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

70 comments

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  • Khiya 4 hours ago Link to comment

    Please help me how to fix my phone. everytime i click any menu and application, it always says "UNFORTUNATELY, GOOGLE PLAY STORE HAS STOPPED" when I click "0k" then it says "UNFORTUNATELY, THE PROCESS COM.GOOGLE.PROCESS.GAPPS HAS STOPPED".
    Unit: MyPhone A919 Duo,
    Android Version: ice cream sandwich v.4.0.4
    i don't know what to do.. please help me..:).
    Thank you :)

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  • Corey M 1 day ago Link to comment

    Ohnnevermind I redownloaded it and it worked

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  • Corey M 1 day ago Link to comment

    I went to download an app, and it said something like "you could not download this app because of an error. (0) does anyone know what this means and how to fix it?

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  • Jason Kelly 5 days ago Link to comment

    Don't want to be the bearer of bad news, but as you have rooted your phone this may have voided your warranty and may be the cause of the problem.
    Are you getting a actual error number, eg; 400, 900?

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    • Aiden Smith 4 days ago Link to comment

      Yes i know it voids the warranty thanks for trying to help i sorted it out for anyone else that has the error reroot and move googlpay to system thanks to all that helped

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  • Jason Kelly 5 days ago Link to comment

    Hello Alden,
    Try a factory reset on your device.

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    • Aiden Smith 5 days ago Link to comment

      Hi thanks for fast reply but i tried that already basically my friend rooted my e4 and gp dissapeared tried installing it with root then all of a sudden kept failing to install gp done restore wiped phone clean still nothing i wouldnt mind as much but its litterally a 2 week old contract phone dont really wanna send it to be repaired.

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  • Aiden Smith 5 days ago Link to comment

    Can anyone help me my playstore dissapeared and i reinstalled one but now i keep getting error while retrieving information from server [rpc:s-7:aec-7 gvhb-gcci-wygum]) please help cant do anything.

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  • Jason Kelly 6 days ago Link to comment

    Hello Randy, sorry to hear the trouble you are having, error 400+ 403, please give these solutions a try,
    1> Turning on and off Internet connection.
    2> Restarting device.
    3> Clearing browsing history, i.e; Browsing history, cookies, cache / or returning chrome to it's factory settings.
    4> Downloading new browser ( Firefox, Opera), give both a try if first one unsuccessful.
    5> Updating to latest software again> unistall and reinstall update.
    These should work, but if not please post here again and there is an alternative route ,but it's to do with your proxy.
    All the best.

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  • Randy Gammad 1 week ago Link to comment

    Hi,

    We had a problem on Playstore getting error 400 after our Xperia Z Ultra updated to lollipop. I have tried searching for solution from Sony support but all the articles are not working. I can use email and Facebook on the device. It's just that I cannot download neither update an App from Plastore. Keeps getting this error. Tried resetting the device to factory settings, cleared cache for PlayStore and Google Framework etc., Createt dummy Google account and unlinked the first account just to test but still no good. I tried reinstalling the google Playstore and still didn't work. So hopeless for this Android device. I hope you could help. I've got screenshots for the errors if you need it. Thanks and looking forward for the reply.

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  • Jason Kelly 1 week ago Link to comment

    Hello Mustafa,
    Go to settings > manage apps> Google playstore /or tabs> and unistall the updates.
    The playstore should very soon update itself ,but beforehand update your apps, by this time the playstore should be fully functional .
    PS, also check you have a good Internet connection .

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  • Mustafa Alhalawany 1 week ago Link to comment

    I have error (905) every time I download in the middle of it is that normal
    how can I fix this please help

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  • Jason Kelly 1 week ago Link to comment

    Thank-you, glad my comments was of use to you.

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  • gladys hayes 1 week ago Link to comment

    Thank u! Had been trying to d/l apps on my LG 7" Tab for awhile- kept getting "Error 495"...decided to try yr idea. I clicked the "clear data" and it did, but I cd not delete the Google app or reregister it bc it kept saying my "google email account was already registered" on the device. So I just restarted my device, went to Play Store and it worked fine. I was able to d/l several apps within minutes with no further trouble.

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  • MrDark Cloud 3 weeks ago Link to comment

    hi why i cant log in in google play store i lately but my other units is fine only in this one it say cant establish a reliable connection to the serve

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    • Jason Kelly 3 weeks ago Link to comment

      The only way to get round this is to factory reset your device, let your device reboot and take it from there. Unfortunately you will lose all of your data, however if you backup your apps to sd card or cloud, this will be helpful in the time saved looking around the playstore later. PS, if you have rooted your device this will let you backup data aswell.

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  • Milan krzelj 3 weeks ago Link to comment

    PLEASE HELP ! ! !

    pogreška u dohvaćanju informacija s poslužitelja ( rpc:s-7:aec-7qhbm-2xhv-5hlky)

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  • Waylon Ross 1 month ago Link to comment

    Well, on Google Play Store, when I go to download a app it will just load and load it won't show a percentage or anything it just says installing.

    It will really help if you tell me what I can do to fix this problem! :)

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    • Jason Kelly 1 month ago Link to comment

      Hello, I have just had a similar occurrence myself, first off check if you have adequate storage for the install as it will only download and not install. Or just reboot your device before updating as this sometimes also helps.
      Good luck!

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    • Jason Kelly 1 month ago Link to comment

      May I ask what application you are trying to update? Is it AVStream, as I'm experiencing this exact same problem, let me know if it is please.

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