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Common Google Play Store error codes and how to fix them

Authored by: Loie Favre — 4 months ago

Have you ever run into the following situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Pretty annoying, right? Here are some Google Play Store errors and their solutions to help you through them.

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Experiencing some Google Play Store errors? We've got the solutions! © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 "Error Processing Purchase"

Google Play Error Processing Purchase DF-BPA-09 happens quite often to Android users when trying to download an app. The problem however won’t go away after you try downloading again, so you’ll need to go into the settings first. Also, seeing as the problem is not due to individual users, but to Google Play itself, we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • go into the Settings of your device
  • tap on Applications or App Manager (the name is different depending on your device).
  • swipe to the ''All'' column.
  • scroll down until you see ‘’Google Services Framework’’
  • finally, choose ''clear data'' and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

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Here are the most common Google Play Store errors and their solutions. © ANDROIDPIT

Google Play Store Error Code 495

Problem

Problem downloading or updating apps from Play Store

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device (as if you factory reset it), meaning your Google apps may temporarily act up a little afterwards).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error Code 941

Problem

Interruption during update

Solution

Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for it too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix most common problems. © ANDROIDPIT

Google Play Store Error Code 504

Problem

App could not be downloaded due to an error

Solution

The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.

Google Play Store Error Code 491

Problem

Downloads and updates impossible

Solution

Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. © ANDROIDPIT

Google Play Store Error Code 498

Problem

Interruption of downloads from the Google Play Store

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices).

This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error Code 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.

androidpit play store errors clear data cache
When fixing some of these problems, just clear the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play Store Error Code 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error Code 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some of the problems, you need to remove and reinstated your Google Account. / © ANDROIDPIT

Google Play Store Error Code 403

Problem

The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.

Solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.

2nd Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

3rd solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

4th solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.

Google Play Store Error Code 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Using your volume keys, highlight "wipe cache partition". Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play Store Error Code 492

Problem

It’s impossible to install an application due to the Dalvik cache.

Solution

Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error Code 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error Code 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

93 comments

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  • Husnain Raza 3 days ago Link to comment

    I have problem in play store the problem is 194 please tell me what I do????

  • Sion 3 days ago Link to comment

    Solution for: 194

    I had enabled my fire wall (NoRoot Data Firewall) and got the 194 error message, the problem was solved by disabling the firewall.

  • mya 3 days ago Link to comment

    Everytime im trying to downloading an App on PLAYSTORE im only receiving an error like this.(error retrieving informatiom from server.[RPC: S-7:AEC-7 FGNY-IUDS-YRHLE])...Why is this happening everytime i want to download an App and how can it be fix..??? AS SOON AS POSSIBLE...!!!!!!....

  • Abdul Rafay 4 days ago Link to comment

    I cant install o update any software the msg appear no carrear found for ur device pl. Any body solve it

  • Jose Soria 1 week ago Link to comment

    (Error while retrieving information from server.[RPC:S-7:AEC-7 QIWU-SLLO-AF23W])
    I HAVE THE SAME PROBLEM AND I DONT GET IY

  • Sadia Shaikh 1 week ago Link to comment

    I have also the problem of error code 194 in google play store & I have tried this Solution but it does not worked same problem was there please tell me the any other way to resolve this problem -- plz plz plz

  • Haasher Ahmad 1 week ago Link to comment

    how to fix error -24

  • H and P 1 week ago Link to comment

    (Error while retrieving information form server.[RPC:S-7:AEC-7 QIWU-SLLO-AF23W])

  • Keti Dimitrova 1 week ago Link to comment

    How to remove 194 error

  • mimi-marmalade 2 weeks ago Link to comment

    I'm getting a weird message after I try to download and install my apps. This is what it says: 'Error retrieving information from server. [RPC:S-7:AEC-0 O5ZJ-EQW3-4JYBO]' HELP!?

  • Molley McCartney 2 weeks ago Link to comment

    I am also getting the 194 error, after he system update I did last night. My phone is unbelievably lagging, it will kick me off my Wi-Fi without notifying me and game play is all but impossible!! Need fix as soon as possible!!!

  • Federico Clerici 2 weeks ago Link to comment

    What about error 194?

  • Umair Cassim 2 weeks ago Link to comment

    When o try to install an app it says this app could not be installed due to an unknown error -24 how do I fix it

  • Sameera Salman 2 weeks ago Link to comment

    Can you please tell the solution to error 194 I keep getting this error every time I try to download an application

    • Muavia Zar 2 weeks ago Link to comment

      Smeera Salman it shows error 194 but its originally 491 in playstore dictionary...
      Fix: Locate "Google Play Services" in your application manager, "force stop the app" and "clear the data"

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