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Common Google Play Store error codes and how to fix them

Authored by: Loie Favre — 1 month ago

Have this ever happened to you? You find an interesting application and try to download it, only to receive a cryptic error message containing seemingly random numbers from Google Play Store. Pretty annoying, right? Here are some of the most common Google Play Store errors, what they mean, and how to solve them.

google play2
Experiencing some Google Play Store errors? We've got the solutions! / © ANDROIDPIT

The solutions for the errors described below are based on the experiences of the AndroidPIT editors as well as readers and moderators from the forum. Some of these solutions also come courtesy of a very helpful XDA Developers forum thread. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 'Error Processing Purchase'

Problem

Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.

Solution

The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • Go into the Settings of your device
  • Tap on Apps or Applications Manager (the name varies depending on your device).
  • Swipe to the All column.
  • Scroll down until you see Google Services Framework
  • Finally, choose Clear data and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

androidpit google play store one
These are the solutions to the most common Google Play Store errors. / © ANDROIDPIT

Google Play Store Error Code 194

Problem

Error caused when trying to download games or apps from the Google Play Store.

Solution

One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store. 

  1. Go to Settings > Apps or Application Manager
  2. Scroll across to All and then down to the Google Play Store app.
  3. Open the app details and tap the Force stop button.
  4. Next tap on the Clear data button.

Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt your download again.  

If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.

androidpit google play store hero 1
For the best Google Play experience, make sure you have the latest version installed. / © ANDROIDPIT

Google Play Store Error Code 495

Problem

Problem downloading or updating apps from Play Store.

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error Code 941

Problem

Interruption during update.

Solution

Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix many common problems. / © ANDROIDPIT

Google Play Store Error Code rh01

Problem

Error retrieving information from server.

First solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.

Second solution

Remove and re-add your Gmail account.

Google Play Store Error Code rpc:s-5:aec-0

Problem

Error retrieving information from server.

Solution

Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.

Google Play Store Error Code 504

Problem

App could not be downloaded due to an error.

Solution

The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.

Google Play Store Error Code 491

Problem

Downloads and updates impossible.

Solution

Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. / © ANDROIDPIT

Google Play Store Error Code 498

Problem

Interruption of downloads from the Google Play Store.

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error Code 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.

androidpit play store errors clear data cache
Some problems can be fixed by clearing the cache and the data from the Google Play Store app. / © ANDROIDPIT

Google Play Store Error Code 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error Code 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some Play Store problems, you need to remove and reinstate your Google Account. / © ANDROIDPIT

Package File Invalid

Problem

Play Store error.

Solution

Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.

Second solution

Install app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile network data.

Fourth solution

Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.

FIfth solution

Remove your Google account, restart your device, re-add your Google account and try again.

Google Play Store Error Code 403

Problem

The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.

Solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.

Second Solution

Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.

androidpit google play store errors mobile netoworks
Go to Settings > More networks > Mobile networks > APN, and hit the Clear proxy option. / © ANDROIDPIT

Third solution

Another solution would be to erase your entire search history which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.

Fourth solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.

Google Play Store Error Code 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Wiping the cache partition can solve the problem caused by insufficient cache memory. / © ANDROIDPIT

Google Play Store Error Code 492

Problem

It’s impossible to install an application because of the Dalvik cache.

Solution

Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error Code 101

Problem

Can't download app as there are too many currently installed.

Solution

Uninstall old and unused apps.

Google Play Store Error Code 481

Problem

There is an error with your Google Play Store account.

Solution

Remove your account and login in with an alternate account.

Google Play Store Error Code 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error Code 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.

Google Play Store Error Code 911

Problem

You can't download an app.

First solution

Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.

Second solution

If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.

Google Play Store Error Code 920

Problem

You can't download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download or update the app in question.

Second solution

Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.

Third solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates.  Restart your device, open Google Play Store and try to download the app again.

wi fi error fix
Turning your Wi-Fi off and using mobile data can sometimes be an effective solution. / © ANDROIDPIT

Google Play Store Error Code -24

Problem

Unknown.

Solution

You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.

Google Play Store Error Code rpc:aec:0]

Problem

You can't download an app.

Solution

Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.

Google Play Store Error Code RPC:S-3

Problem

Can't download an app.

Solution

Remove Google account and re-add it, or try an alternate account.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

189 comments

Write new comment:
  • I got this error message:
    RPC S-7 AEC-0 6FBI- BNMR-SVBHQ

    How to solve it, thanks

  • What for RPC:s-7

  • I'm trying to download Neko Atsume: Kitty Collectoe, and even though I've cleared the play store cache and the data, but the error 961 keeps popping up...

  • what about the error RPC S-7:AEC-7

  • What about error code -104?

  • Hi,i have a problem, who now what is the error -110 and how to fix this?

  • My play store doesn't display top free apps tab anymore ?
    and all app that's free don't display the " free" sign/logo undereath anymore is that normal ???
    I have a lenovo tab2 A7 8gb with latest
    Play store update

  • "Nova 3 freedom edition" can't be downloaded.Try again,and if the problem continues,get help troubleshooting(error code 410)

    HOW DO I GET RID OF THIS

    • Hey I have the same problem. I've read somewhere that a slow internet may cause this. If you find out how to fix this could you let me know? Thank you :)

  • Enable download manager, and tap on clear data button , then go to settings>storage>cached data tap on this and clear cache, return settings>storage>apps>play store tap on this and tap clear data .open play store try to install apps, if problem exist remove Google account and add account.

  • I cant install any app in playstore. i've tried evrything given above but
    my problem is not solved yet!

  • The basic app of Google play store is installed by the manufacturer of the device .if it is not installed by the manufacturer, you can't install by anyway.

  • Can any body tell me how to remove the sign in error

  • Alvin 1 month ago Link to comment

    Can I know what is this happen?

    Error while retrieving information from server. [RPC:S-7:AEC-0 6MLH-XY52-ZIYJSJ]

    • Sanjai Joseph
      • Mod
      • EXPERT
      1 month ago Link to comment

      It's an issue on Google's Side , but you can try this methods too.

      first method: Go to applications -> all >> From there clear data of Play store, Download manager and google services framework.

      Second method : Remove your google account from your phone after that Go to applications -> all >> From there clear data of Play store, Download manager and google services framework. Finally add your google account again .

  • how about this????
    unknown error code during application install: "-505"

    • Sanjai Joseph
      • Mod
      • EXPERT
      1 month ago Link to comment

      Settings > Applications > Manage Applications > All > Google Play Store > Clear data/Cache
      If it doesn't works, Uninstall updates from Google play service

Show all comments

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