Have you ever run into the following situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Pretty annoying, right? Here are some Google Play Store errors and their solutions to help you through them.
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The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.
Google Play Store Error DF-BPA-09 "Error Processing Purchase"
Google Play Error Processing Purchase DF-BPA-09 happens quite often to Android users when trying to download an app. The problem however won’t go away after you try downloading again, so you’ll need to go into the settings first. Also, seeing as the problem is not due to individual users, but to Google Play itself, we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:
- go into the Settings of your device
- tap on Applications or App Manager (the name is different depending on your device).
- swipe to the ''All'' column.
- scroll down until you see ‘’Google Services Framework’’
- finally, choose ''clear data'' and then OK.
If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.
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Google Play Store Error Code 495
Problem downloading or updating apps from Play Store
Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device (as if you factory reset it), meaning your Google apps may temporarily act up a little afterwards).
Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.
Google Play Store Error Code 941
Interruption during update
Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for it too. Try the update again.
Google Play Store Error Code 504
App could not be downloaded due to an error
The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.
Google Play Store Error Code 491
Downloads and updates impossible
Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.
Google Play Store Error Code 498
Interruption of downloads from the Google Play Store
The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices).
This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.
Google Play Store Error Code 919
Downloading the app works but it does not open once downloaded.
There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.
Google Play Store Error Code 413
Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.
In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.
Google Play Store Error Code 921
You can’t download an app.
Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.
Google Play Store Error Code 403
The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.
Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.
Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.
Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.
Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.
Google Play Store Error Code 923
The download is impossible: error while syncing your Google account or insufficient cache memory.
Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.
Google Play Store Error Code 492
It’s impossible to install an application due to the Dalvik cache.
Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.
Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.
Google Play Store Error Code 927
The download is impossible because an update of the Play Store is in progress.
Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.
You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.
Google Play Store install error Code 961
Problems when installing Android apps from the Play Store.
First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.
Have you ever come across any other Play Store problems? Let us know in the comments below.