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Common Google Play Store error codes and how to fix them

Authored by: Loie Favre — 3 months ago

Have this ever happened to you? You find an interesting application and try to download it, only to receive a cryptic error message containing seemingly random numbers from Google Play Store. Pretty annoying, right? Here are some of the most common Google Play Store errors and their solutions.

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Experiencing some Google Play Store errors? We've got the solutions! / © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 'Error Processing Purchase'


Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.


The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • Go into the Settings of your device
  • Tap on Applications or App Manager (the name varies depending on your device).
  • Swipe to the All column.
  • Scroll down until you see Google Services Framework
  • Finally, choose 'clear data' and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

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Here are the most common Google Play Store errors and their solutions. / © ANDROIDPIT

Google Play Store Error Code 194


Error caused when trying to download games or apps from the Google Play Store.


One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store. 

  1. Go to Settings > Apps or Application Manager
  2. Scroll to 'All apps' and then to the 'Google Play Store' app.
  3. Open the app details and tap the 'Force stop' button.
  4. Next tap on the 'Clear data' button.

Now repeat the process above but replace 'Google Play Store' with 'Google Play Services' at step two and then attempt your download again.  

If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.

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For the best Google Play experience, make sure you have the latest version installed. / © ANDROIDPIT

Google Play Store Error Code 495


Problem downloading or updating apps from Play Store


Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterwards).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error Code 941


Interruption during update


Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for that too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix many common problems. / © ANDROIDPIT

Google Play Store Error Code 504


App could not be downloaded due to an error


The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.

Google Play Store Error Code 491


Downloads and updates impossible


Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

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Wiping your cache partition is a solution to many problems on Android. / © ANDROIDPIT

Google Play Store Error Code 498


Interruption of downloads from the Google Play Store


The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select 'wipe cache partition' by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error Code 919


Downloading the app works but it does not open once downloaded.


There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.

androidpit play store errors clear data cache
Some of these problems can be fixed just by clearing the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play Store Error Code 413


Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.


In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error Code 921


You can’t download an app.


Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some Play Store problems, you need to remove and reinstate your Google Account. / © ANDROIDPIT

Google Play Store Error Code 403


The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.


Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.

Second Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

Third solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

Fourth solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then reinstall the app.

Google Play Store Error Code 923


The download is impossible: error while syncing your Google account or insufficient cache memory.


Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

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Using your volume keys, highlight 'wipe cache partition'. Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play Store Error Code 492


It’s impossible to install an application due to the Dalvik cache.


Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error Code 927


The download is impossible because an update of the Play Store is in progress.


Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, etc, so make sure you back up all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error Code 961


Problems when installing Android apps from the Play Store.


First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see 'All' apps. Now scroll down to Google Play and choose it. Here, empty the cache. If the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


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  • I was getting the "server error" message on Google play, this worked for me after everything else failed.

    Setting>Accounts> Google> right top corner: Sync now.
    I had already cleared the cach, data and had uninstalled the updates.

    I didn't need to delete the accounts.

  • c k 2 days ago Link to comment

    Can someone please tell me what to do when it says Error -20

    Thank you!!!!

  • I just get ,,server error,, on my galaxy tab s 10.5

    tried restarting and deleting deleting info, force stopping didn't work

  • “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately began to bitch about not being able to connect to server. Then when I opened the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.

  • I am getting a play store error - RPC:S-7:AICA 6QH4-1QDK-YMSQM. Can someone help me?

  • I'm getting a Play Store error code -504 when trying to install/update any app... Can someone help me?

  • This is so ease guys , i jut fixed my play store , it got forced close itself , so i was searching for an way to make it work , and i just found it .
    its so easy , all you need is : a rooted phone , Link2sd app . now delete the playstorr app from phone , then download it as apk on google just type "play store apk" and you will find it , then download and install it , after thatall you need is to go to link2sd find the play store and do it as "system app" when its finnished just reboot your phone and its done.
    if you still dont know how to do it just text ne on : facebook Mrjakup Ademi , instagram mr.ademmi , whats app +38649686961..

  • How can i solve an "error code: -11"?

  • What is error code -24 & how do I fix it?

  • I have gotten Error Code: -7 can anyone tell me what it is and how to fix it

  • what is code 505 & how to solve it???

  • What is error code-18 and can it be fixed

    • error code 18 is only appear when the app that you download from G play cannot be installed to phone or card ,usually when you try to update a game or app.

      Resetting the phone to factory setting will not work or cleaning the google play cache or data will not work so the only solutions is to uninstall the said app first than clean the ram and phone/card if not sufficient after that unmount the memory card than install the app to phone memory after that mount the memory card back

      hope this will help

  • I was skeptical, as I have tried other "solutions" that didn't work, but the solution for "Google Play Store Error Code 504" worked like a charm. Thanks.

  • Hi, I tried to download onedrive to mi Sony Xperia Aqua M4, and I could´t... When I tried to do it, Appeared a message "Error 924" it said, so, I deleted the cache form Google Play App, later I tried it again and all was ok.
    It was really easy, just 2 minutes to correct the mistake

  • Hi, i have a problem with my android this is my problem: Google play games can not download due to an error (There was an error retrieving the server information.[RPC:S-7 BW3H-VMQM-WRYH2]).

    [excuse me, I speak Spanish]

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