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Common Google Play Store error codes and how to fix them

Update: New problems and solutions

Authored by: Loie Favre — 4 weeks ago

Have this ever happened to you? You find an interesting application and try to download it, only to receive a cryptic error message containing seemingly random numbers from Google Play Store. Pretty annoying, right? Here are some of the most common Google Play Store errors, what they mean, and how to solve them.

androidpit play store 1
Experiencing some Google Play Store errors? We've got the solutions! / © ANDROIDPIT
Error DF-BPA-09 Error Package File Invalid Error rh01 Error rpc:aec:0] Error RPC:S-3
Error rpc:s-5:aec-0 Error -24 Error 101 Error 110 Error 194
Error 403 Error 413 Error 481 Error 491 Error 492
Error 495 Error 498 Error 504 Error 505 Error 911
Error 919 Error 920 Error 921 Error 923 Error 924
Error 927 Error 940 Error 941 Error 961 Error 906 / 907 / 963

The solutions for the errors described below are based on the experiences of the AndroidPIT editors as well as readers and moderators from the forum. Some of these solutions also come courtesy of a very helpful XDA Developers forum thread. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.

Google Play - Error DF-BPA-09 'Error Processing Purchase'

Problem

Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.

Solution

The problem is not due to individual users, but to Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • Go into the Settings of your device
  • Tap on Apps or Applications Manager (the name varies depending on your device).
  • Swipe to the All column.
  • Scroll down until you see Google Services Framework
  • Finally, choose Clear data and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

Play store ANDROIDPIT
These are the solutions to the most common Google Play Store errors. / © ANDROIDPIT

Google Play - Error 194

Problem

Error caused when trying to download games or apps from the Google Play Store.

Solution

One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store. 

  1. Go to Settings > Apps or Application Manager
  2. Scroll across to All and then down to the Google Play Store app.
  3. Open the app details and tap the Force stop button.
  4. Next tap on the Clear data button.

Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt your download again.  

If that doesn't work, don't worry, the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make you have the latest Google Play Store APK and you shouldn't experience this error again.

androidpit google play store hero 1
For the best Google Play experience, make sure you have the latest version installed. / © ANDROIDPIT

Google Play - Error 495

Problem

Problem downloading or updating apps from Play Store.

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play - Error 941

Problem

Interruption during update.

Solution

Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix many common problems. / © ANDROIDPIT

Google Play - Error rh01

Problem

Error retrieving information from server.

First solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.

Second solution

Remove and re-add your Gmail account, restart your device and then re-add your Gmail account.

Google Play - Error rpc:s-5:aec-0

Problem

Error retrieving information from server.

Solution

Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.

Google Play - Error 504

Problem

App could not be downloaded due to an error.

First solution

The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.

Second solution

Try removing your GMail account

Google Play - Error 505

Problem

Two or more apps with duplicate permissions

Solution

You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app. To do this, find the APK file for the app you are trying to install and attempt to restore the app using a Lucky Patcher backup. The tool should present a window alerting you to which app is producing the conflict. This is the app you need to uninstall.

Google Play - Error 491

Problem

Downloads and updates impossible.

Solution

Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. / © ANDROIDPIT

Google Play - Error 498

Problem

Interruption of downloads from the Google Play Store.

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play - Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.

androidpit play store errors clear data cache
Some problems can be fixed by clearing the cache and the data from the Google Play Store app. / © ANDROIDPIT

Google Play - Error 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play - Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some Play Store problems, you need to remove and reinstate your Google Account. / © ANDROIDPIT

Google Play - Package File Invalid

Problem

Play Store error.

First solution

Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.

Second solution

Install app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile network data.

Fourth solution

Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.

FIfth solution

Remove your Google account, restart your device, re-add your Google account and try again.

Google Play Error - 403

Problem

The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.

Firs solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and click the purchase button.

Second solution

Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.

androidpit google play store errors mobile netoworks
Go to Settings > More networks > Mobile networks > APN, and hit the Clear proxy option. / © ANDROIDPIT

Third solution

Another solution would be to erase your entire search history which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.

Fourth solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.

Google Play Error - 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Wiping the cache partition can solve the problem caused by insufficient cache memory. / © ANDROIDPIT

Google Play - Error 492

Problem

It’s impossible to install an application because of the Dalvik cache.

Solution

Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play - Error 101

Problem

Can't download app as there are too many currently installed.

Solution

Uninstall old and unused apps.

Google Play - Error 481

Problem

There is an error with your Google Play Store account.

Solution

Remove your account and login in with an alternate account.

Google Play - Error 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand. / © ANDROIDPIT

Google Play - Error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.

Google Play - Error 911

Problem

You can't download an app.

First solution

Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.

Second solution

If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.

Google Play - Error 920

Problem

You can't download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download or update the app in question.

Second solution

Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.

Third solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates.  Restart your device, open Google Play Store and try to download the app again.

wi fi error fix
Turning your Wi-Fi off and using mobile data can sometimes be an effective solution. / © ANDROIDPIT

Google Play - Error -24

Problem

Unknown.

Solution

You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.

Google Play - Error rpc:aec:0]

Problem

You can't download an app.

Solution

Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.

Google Play - Error RPC:S-3

Problem

Can't download an app.

Solution

Remove Google account and re-add it, or try an alternate account.

Google Play - Error 924

Problem

Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful do to an error

Solution

Head to Settings > All > Google Play Store > Uninstall updates. Once you've done this, try downloading the problem app again.

androidpit google play store uninstall updates
Uninstalling updates to the Play Store might solve Error 924. / © ANDROIDPIT

Google Play - Error 110

Problem

The application cannot be installed.

Solution

Head to Settings > Applications > All > Google Play Store > Clear cache. If the problem persists, try downloading the app from the Play Store website.

Google Play - Error 940

Problem

Application cannot be download

Solution

It could be as simple as restarting your device. If this doesn't work follow these steps:

  • Go to Settings > Applications > All > Google Play Store > Clear cache
  • Go to Settings > Application > All > Downloads / Download manager > Clear data
  • Do the same for 'Google Services Framework', 'Google Apps', 'Google Hangouts', 'Checking Service'. Some users report needing to clear the data on Chrome.

Google Play - Error 906, 907 and 963

Problem

Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.

First solution

Head to Settings > Applications > All > Google Play Store > Clear cache. Go back to the previous screen and to the previous screen then select Downloads / Download Manager > Clear data.

Second solution

Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Clear data.

Third solution

Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings > Storage > Mount SD card.

Fourth solution

Move the app to your device's internal memory. Go to Settings > Applications > All > (app causing the problem) > Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.

Readers' favorite comments

252 comments

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  • & 489?

  • wenq 2 weeks ago Link to comment

    Nice share.

  • Harris 2 weeks ago Link to comment

    What do I do when you receive an Error message which says " Unfortunately, your transaction can't be completed at this time. Please try again.

  • Harris 2 weeks ago Link to comment

    Hello please I need your help urgently, I just bought a Techno W4 with Android version 6.0, I also have $25.00 on my Google account but when I try to make an in-app purchase, it keep showing me this Error message saying " Unfortunately, your transaction in not completely, please try again. What do I do. I have contacted the app provider severally and all their help support didn't work and so they advice I should contact Google support team for help. Please treat as urgent.

  • This is a well-written article offering better Solutions than what you will get directly from the Google Play Store (it appears deleting the cache a from your Google Play account seems to solve most of the problems) 😃

  • Android market showes during apps update...
    Download pending ....

    Fix this problem....

  • What about -501

  • Good day... My Google play store doesn't connect at all for awhile now, I've tried all the solutions you stated here still the problem persist. Tried editing the host file with the # but still the same "connection problem". Restarted, cleared cache, force stopped, cleared data, everything I've tried but it doesn't connect. Please assist me am frustrated already.

  • tny u helped my friend

  • soji 3 weeks ago Link to comment

    My problem is not error code.it's problem for about download apps from play store.but, i talk about these apps can move to sd card only.after downloaded it not install directly to sd card and i try uninstall play store to factory and access to play store(factory).i try download that app can move to sd card.it install to sd card normally

    My phone is android 6 set sd card as internal and no root

    Sorry my english not good

  • Hello
    Asus tablet and I can not I install my store
    Please advise Thanks

  • Alex R. 1 month ago Link to comment

    Awesome article!!

  • When I try to install terraria it gives me the error code - 2 can some one help me if you can?

  • HELP PLEASE!! HOW DO I FIX THE ERROR MESSAGE DF-RPC-01??
    I DANT DOWNLOAD ANY APPS OR GAMES FROM MY PLAYS STORE....

    • hi i had the same problem try go to date and hours in settings and uncheck auto date and time and region now input a wrong date ,hour and time zone go back to home screen that now shows the wrong info now go back to setting date and time again and now enter the right time date and region and push auto .this solved my problem good luckYour comment

  • how to solve error retrieving information from server df-rpc-01?

  • my phone DOESN'T HAVE ANY SOLUTION TO FIX DOWNLOADING OR UPDATING APPS CLEAR CACHE UNINSTALLING UPDATES GOOGLE ACCOUNTS NOTHING WORKS I CAN'T DOWNLOAD ANYTHING DON'T SAY MY STORAGE I HAVE MORE THAN 7GB OF SPACE THERE IS NO SOLUTION I CAN FIND FOR THIS PHONE DON'T SAY BUY A NEW ONE ITS NOT THAT EASY AS YOU THINK i HAVE TRIED EVERY SOLUTION I POSSIBLY FIND EVEN APK FILES DON'T WORK DISABLING BACKGROUND DIM DOESN'T WORK NOTHING WORKS IS THIS A PROBLEM FOR LOLLIPOP PHONES???

  • Hi. There is a new app that i discovered and i like it. When i installed it on my Android, it went through without a problem. When i tried to install that same app on another device, i keep getting error code "103", which basically rejects the installation of the app. On the problem device, i tried clearing play store's data and cache. When i went back, same error.

    I did try to research the error code. Problem was, it was all developer talk. "I tried the SVK" (or whatever its called) " and downgraded from whatever i released on to an eariler version", which does not help one bit.

  • What about -501?

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