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What to do if your Android phone won't turn on: follow these steps
Google Pixel 3 XL Android for Beginners Tips and Tricks 6 min read 33 comments

What to do if your Android phone won't turn on: follow these steps

Update: Use your PC to force a reboot

If you've ever asked yourself, ''why won't my phone turn on?'' you're not alone. Even when you're a professional Android tinkerer, things occasionally go beyond your skill level and you find yourself wondering what to do with a phone that won't turn on. So today we'll take a look at a few reasons why your phone won't turn on and how to get it going again.

Jump to:

  1. Check if your phone is plugged in
  2. Is the problem just with the screen?
  3. If your phone was dropped, or got wet
  4. Was the phone buggy before breaking?
  5. Check the battery
  6. Charger and cable problems
  7. Android stops at the logo screen
  8. Use your computer to force it to turn on

1. Is it plugged in?

Just kidding - but seriously, when was the last time you charged it? Sometimes time flies when you're having fun watching cat videos and the next time you pick your phone up it won't turn on because you've YouTubed it to death. Grab a power supply and make sure you actually have some juice on your phone before we proceed. Remember, sometimes you need to charge for a few minutes before your phone can power itself on.

androidpit battery low 1
Seriously, though - did you charge it lately? / © AndroidPIT

2. Is it on but the screen isn't on?

This is the next possibility, the phone is actually on but the display isn't working. The easiest way to check this is to long press the power button to force it to shut off and then turn it back on. You should hear a boot sound or feel a vibration. This means your phone is working but you have a display driver or screen problem.

If you have a PC and a cable to connect your phone, then we have a guide on how to recover the data from your phone. As for a broken screen, that's a job for the repair store.

broken scren phone trash 02
It's not always so obvious if the display is broken. / © AndroidPIT

3. Did you drop it or get it wet?

This is one of the most common reasons a phone won't turn on. If you've recently dropped your phone or it has gotten wet, you might have some issues. Trying to turn a wet phone on too soon can short circuit your phone and fry it, so if it gets wet, follow our guide on what to do with a water-damaged phone.

If you dropped your phone and it won't turn on, you're going to need to take it in for repair as you most likely have a hardware problem or damaged display.

AndroidPIT samsung galaxy s7 water active Not every device can handle water.  / © AndroidPIT

4. Did it gradually get buggy and then die?

If you started to notice some weirdness, like crashes, restarts or other things that shouldn't happen in the lead-up to your phone no longer turning on, you might just have a software issue that can be fixed by replacing the firmware.

First you're going to want to get as much data off as you can and then flash new firmware. We have guides for the popular devices on AndroidPIT to help you out, and you can also try a factory reset to clear up any other problems. If this sounds too complicated, take it in to your carrier store for assistance.

5. Is your battery bloated or leaking?

Another rather obvious reason your phone might not turn on is because the battery has simply given up the ghost permanently. This usually happens gradually over time, but it can occasionally happen suddenly, especially if your battery is bloated or leaking.

If your battery cover is removable, take it out and inspect it for damage, bulges or leaks. If you find any, get a new battery pronto and dispose of the old one safely.

AndroidPIT Smartphone Overheating 2609
RIP battery. / © AndroidPIT

6. Is your charger or cable kaput?

Sometimes a phone won't turn on and it isn't actually the problem at all. Sometimes your charger cable, adapter or even wall socket is the culprit, so make sure you try a different USB cable, different power adapter (if you have one) and another power outlet in your home before you know you can definitely blame your phone.

7. Are you just seeing the logo screen?

If your phone will actually turn on but won't go past the boot screen, this is what we call a bootloop. It generally means your phone will start as normal but just get stuck forever on the logo screen.

If you've recently updated to a new version of Android or flashed a custom ROM it might be as simple a solution as entering Recovery and wiping the cache partition or doing a data wipe/factory reset or, in the worst possible case, you might have bricked your phone.

For a tutorial, check our guide on how to factory reset your Android phone, or search our site for your specific device. If your phone is currently fine and you're reading this out of curiosity, we'd like to kindly advise you to back up everything on your phone, just in case this happens to you in the future!

8. Use your computer to force it to turn on

If you can't get your phone to turn from the device itself, there is one more thing you can try if the steps above have not yielded any results. You may be able to use your PC to force your smartphone to reboot. Google offers the following instructions for doing so.

  • Connect your smartphone to your computer via USB
  • Let it charge for 15 to 20 minutes
  • Take the cable out of the phone, don't disconnect it from your computer, and plug it back in again within 10 seconds of removing it
  • Let it charge for a further 30 minutes at least
  • Press and hold down the power button for 5 seconds and then hit restart
  • If you don't get the restart option straight away, continue holding down the power button for 30 seconds

If none of these tips have worked, it could be curtains for your device.

Have these tips helped you? Any other tips to fix a phone that won't turn on?


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  • my phone won't turn on even i charged it it won't turn on. please help?

  • thalia 5 months ago Link to comment

    my samsung galaxy J7 got turn off today and it wont open even i plug it, pls help what should i do?? thanks

  • I have a Chinese 6 inch screen phablet. Had it for 3 years the battery was bad so I got a new battery for it. But now it won't turn on yes I did charge it my question is will it stop working if the LCD or display digitizer goes bad never dropped it no cracks.its plastic...? .cmx C10 phablet smartphone

  • I'd like to advice you to backup your files first.

  • Nicki Apr 13, 2017 Link to comment

    I really need my phone for my alarm. It was charging because it was at 0% then suddenly the screen started going crazy. I shut it off. Now it wont turn back on. HELP!!!!!

  • I have a LG DAB phone and am very pleased with it . I had the same trouble my phone would not charge nor respond when switching on.
    How to fix this is easy be very careful not to start messing around with the things inside you know nothing about.
    1. Very carefully take the back off the phone.
    2. Check the sim is still in place ( do not mess with it if still in place )
    3. Carefully lift the battery out and carefully replace it firmly
    This is usually the cause.

  • On the last paragraph "Are you just seeing the logo screen?" you mention having plenty of tutorials on how to fix it but you do not say where those are located or even have a link to them. I would apreciate a link to the tutorials. Please respond soon, thanks

    • Did you ever figure this out? I need the same thing.

    • For real that's all my phone is doing, I wish I knew how to fix it though. It's getting ridiculous. This is the second LG phone i have had that it has done the same thing too. I have had a LG G4, & this LG Stylist 2( i havent had it but a month). It just goes to those 2 little orange things and then the thing under it where it says 4G LTE something else.

  • Help, my oppo neo 5 is not turning on, it just shows the logo, vibrates and then It's just there. HELP

  • Hi,

    I tried to charge my Moto g phone. But suddenly a big spark came out of the switchboard and mobile stopped.
    Then, the mobile was gradually increased temperature (low to very high). After a few minutes, cool down completely, then won't work. I have tried different ways, different chargers, but no luck. Mobile is not working and won't turn on.

    What happen to my phone, how to resolve the issue?

  • I need help. My phone fell hard on the floor and it doesn't turn on nor can I charge it. When I plug it in it just shows me the charging screen and says it's at 0% and turns off And if I press the power button it'll boot up and show the logo and turn off as well. I just wanna know if it's fixable or not. It's a LG G Stylo btw

  • If it don't turn on... Buy a new one!

  • Good read!

  • I successfully used a "hard reset" a couple of times after bricking my old LG gingerbread phone - rarely mentioned in this type article, only applies to certain brands and models - note that it completely restored original OS but wiped all software including a lot of the preinstalled bloatware, too, net increase to internal storage - consider it a "last resort":

    URL is hard-reset and add dotcom. The site has fixes for other kinds of electronics as well.

  • please help me ... my phone is not charging and not even restarting ...i dont know what happened..i flashed philz recovery then i selected "reboot to download mode: then my phone switched off..and not opening .. :( now tell what to do? please anyone help me !! my phone is samsung grand duos i9082

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